Is State Farm a reliable insurance company?

The main State Farm NAIC number is 25178. State Farm’s NAIC number is the five-digit code given by the National Association of Insurance Commissioners (NAIC), which assigns numbers to authorized insurance providers in order to track customer complaints and ethics violations across state lines.

With State Farm’s NAIC insurance code, consumers can learn how many, and what kind, of complaints have been filed by State Farm customers, as well as examine any enforcement actions taken against the company. Consumers can also see certain financial data, report fraud, or file their own complaint about State Farm. In addition, drivers may need the State Farm insurance code to file an insurance claim or a report with the department of motor vehicles.… read full answer

Although the main State Farm NAIC code is 25178, State Farm’s various businesses have been assigned different numbers by the National Association of Insurance Commissioners, given the company’s position among the largest insurance providers in the country. There is an insurance code for each State Farm affiliate company.

State Farm NAIC Insurance Codes

State Farm’s NAIC insurance codes should not be confused with the different three-digit numbers assigned to State Farm by the department of motor vehicles in each state. These numbers are codes issued by a state’s insurance commissioner to companies that are authorized to sell policies in that state. They aren’t standardized nationwide like NAIC codes.

State Farm is rated 3.4 out of 5 by WalletHub’s editors, based on factors such as customer reviews and watchdog-group ratings. For example, State Farm has a rating of 1.44 from he National Association of Insurance Commissioners (NAIC), meaning it has more customer complaints than the average insurer its size.

State Farm Insurance Ratings

• WalletHub Editors: 3.4
• A.M. Best: A++
• J.D. Power: 4.2
• NAIC: 1.44
• BBB: A+
• Standard & Poor’s: AA
• Moody’s: Aa1
• Average User Rating on WalletHub: 3.8/5

To learn more, check out WalletHub’s complete State Farm car insurance review.

To file a complaint with State Farm, call customer service at 1-800-782-8332, post about the company on social media, email the company, or mail a written complaint. Customers can also file a complaint about State Farm with the Better Business Bureau or their state’s insurance regulator.

How to File a Complaint With State Farm… read full answer

1. Call State Farm. Customers can call State Farm at 1-800-782-8332 to speak with a customer service representative and report the details of their complaint.
2. Write State Farm a letter. Customers can mail a written complaint to State Farm at State Farm Insurance / One State Farm Plaza / Bloomington, IL 61710. They must indicate the specific department the complaint is about in the address, such as car or home insurance.
3. Tweet. If you can’t get the company’s attention elsewhere, you can tweet @StateFarm, the company’s official customer service Twitter.

What You Need to File a Complaint With State Farm

• Your name, address, and phone number
• The name of any specific agent/broker
• Your policy number
• Any relevant claim number
• The details of your complaint/concern

Other Ways to File a Complaint Against State Farm

Customers can file a complaint against State Farm with the Better Business Bureau (BBB) using the Bureau’s online claim submission process. The Better Business Bureau forwards complaints within two days, and customers will be notified of any response from State Farm or if they fail to respond.

Lastly, you can write a review of State Farm on WalletHub. So, if you're disappointed with any element of State Farm’s service, you can rest easy knowing that you have several options for filing a complaint.