Is The Hartford a reliable insurance company?

The Hartford's main NAIC number is 19682. The Hartford’s NAIC number is the five-digit code given by the National Association of Insurance Commissioners (NAIC), which assigns numbers to authorized insurance providers in order to track customer complaints and ethics violations across state lines.

With The Hartford’s NAIC number, anyone can learn more about the company’s financial data, the kinds of complaints that have been filed by customers, and any enforcement actions taken against the company. Customers will need The Hartford’s NAIC number to report fraud or file an insurance claim, as well.… read full answer

Although The Hartford's main NAIC number is 19682, the NAIC has assigned a separate code for each of The Hartford’s affiliate companies, which are listed below. You can find the number that applies to your particular policy on your insurance card from The Hartford.

Hartford NAIC Numbers

The Hartford’s NAIC number is not the same thing as the three-digit code assigned by each state’s department of motor vehicles. These numbers, issued by state insurance commissioners, are given to the companies that have been authorized to sell insurance policies in a particular state. However, they are not standardized across state lines, like NAIC numbers are.

The Hartford is rated 3.1 out of 5 by WalletHub’s editors, based on factors such as customer reviews and watchdog-group ratings. For example, The Hartford has a rating of 0.36 from he National Association of Insurance Commissioners (NAIC), meaning it has fewer customer complaints than the average insurer its size.

The Hartford Insurance Ratings

• WalletHub Editors: 3.1
• A.M. Best: A+
• J.D. Power: 4.1
• NAIC: 0.36
• BBB: A+
• Moody’s: A1
• Average User Rating on WalletHub: 3.0/5

To learn more, check out WalletHub’s complete The Hartford car insurance review.

To file a complaint with The Hartford, call customer service at 877-896-9320 talk to a representative through The Hartford’s online customer complaint form, post about the company on social media or mail a written complaint. Customers can also file a complaint about The Hartford with the Better Business Bureau or their … read full answerstate’s insurance regulator.

How to File a Complaint With The Hartford

1. Call The Hartford. Customers can call The Hartford at 877-896-9320 to speak with a customer service representative and report the details of their complaint.
2. File your complaint online. Customers can file a complaint with The Hartford through the company’s website.
3. Write The Hartford a letter. Customers can mail a written complaint to The Hartford at The Hartford Personal Lines / P.O. Box 14219 / Lexington, KY 40512. They must indicate the specific department the complaint is about in the address, such as car or home insurance.
4. Tweet. If you can’t get the company’s attention elsewhere, you can tweet @TheHartford, the company’s official customer service Twitter.

What You Need to File a Complaint With The Hartford

• Your name, address, and phone number
• The name of any specific agent/broker
• Your policy number
• Any relevant claim number
• The details of your complaint/concern

Other Ways to File a Complaint Against The Hartford

Customers can file a complaint against The Hartford with the Better Business Bureau (BBB) using the Bureau’s online claim submission process. The Better Business Bureau forwards complaints within two days, and customers will be notified of any response from The Hartford or if they fail to respond.

Lastly, you can write a review of The Hartford on WalletHub. So, if you're disappointed with any element of The Hartford’s service, you can rest easy knowing that you have several options for filing a complaint.