Is Travelers a reliable insurance company?

The main Travelers NAIC number is 25658. Travelers’s NAIC number is the five-digit code given by the National Association of Insurance Commissioners (NAIC), which assigns numbers to authorized insurance providers in order to track customer complaints and ethics violations across state lines.

With Travelers’s NAIC number, anyone can learn more about the company’s financial data, the kinds of complaints that have been filed by customers, and any enforcement actions taken against the company. Customers will need Travelers’s NAIC number to report fraud or file an insurance claim, as well.... read full answer

Although the main Travelers NAIC number is 25658, the NAIC has assigned a separate code for each of Travelers’s affiliate companies, which are listed below. You can find the number that applies to your particular policy on your Travelers insurance card.

Travelers NAIC Numbers

Travelers’s NAIC number is not the same thing as the three-digit code assigned by each state’s department of motor vehicles. These numbers, issued by state insurance commissioners, are given to the companies that have been authorized to sell insurance policies in a particular state. However, they are not standardized across state lines, like NAIC numbers are.

Travelers is rated 3.8 out of 5 by WalletHub’s editors, based on factors such as customer reviews and watchdog-group ratings. For example, Travelers has a rating of 0.43 from he National Association of Insurance Commissioners (NAIC), meaning it has fewer customer complaints than the average insurer its size.

Travelers Insurance Ratings... read full answer

• WalletHub Editors: 3.8
• A.M. Best: A++
• J.D. Power: 4.1
• NAIC: 0.43
• BBB: A+
• Standard & Poor’s: AA
• Moody’s: Aa2
• Average User Rating on WalletHub: 2.2/5

To learn more, check out WalletHub’s complete Travelers car insurance review.

To file a complaint about Travelers, go online and submit your issue to the Better Business Bureau as well as your state’s insurance regulator, then write a review of Travelers on WalletHub. This will either allow Travelers to fix their mistake or it will warn other consumers of potential problems with Travelers’s service.... read full answer

How to File a Complaint About Travelers

1. File a complaint with the Better Business Bureau (BBB). Use the Bureau’s online claim submission process to file your claim. The Better Business Bureau forwards complaints within two days, and customers will be notified of any response from Travelers or if they fail to respond.
2. Submit a formal complain to your state’s insurance regulator. Click here to find the database of the state insurance departments. Select your state and complete the online consumer complaint form.
3. Write a review on WalletHub. Travelers customers can voice their opinion by going to Travelers’ profile on WalletHub and clicking “Write a Review.” At the very least, this will help other consumers thinking about doing business with the company.
4. Complain on social media. Use whatever social media platforms you have to your advantage. This can help build awareness for your issue, including from Travelers. If you have the ability to contact the company directly via social media, that’s a good idea too.

What You Need to File a Complaint About Travelers With Regulators

• Your name, address, and phone number
• The name of any specific agent/broker
• Your policy number
• Any relevant claim number
• The details of your complaint/concern

So, if you're disappointed with any element of Travelers’s service, you can rest easy knowing that you have several options for filing a complaint.