How do I file a complaint about Liberty Mutual?

To file a complaint about Liberty Mutual, go online and submit your issue to the Better Business Bureau as well as your state's insurance regulator, then write a review of Liberty Mutual on WalletHub. This will either allow Liberty Mutual to fix their mistake or it will warn other consumers of potential problems with Liberty Mutual's service.

How to File a Complaint About Liberty Mutual

1. File a complaint with the Better Business Bureau (BBB). Use the Bureau's online claim submission process to file your claim. The Better Business Bureau forwards complaints within two days, and customers will be notified of any response from Liberty Mutual or if they fail to respond.
2. Submit a formal complain to your state's insurance regulator. Click here to find the database of the state insurance departments. Select your state and complete the online consumer complaint form.
3. Write a review on WalletHub. Liberty Mutual customers can voice their opinion by going to Liberty Mutual's profile on WalletHub and clicking "Write a Review". At the very least, this will help other consumers thinking about doing business with the company.
   

What You Need to File a Complaint About Liberty Mutual With Regulators

• Your name, address, and phone number
• The name of any specific agent/broker
• Your policy number
• Any relevant claim number
• The details of your complaint/concern

So, if you're disappointed with any element of Liberty Mutual's service, you can rest easy knowing that you have several options for filing a complaint.

You can also file a formal complaint with your state's insurance department or Liberty Mutual's state insurance department (I think they are based out of Mass.) You can also file a complaint online with the Federal Trade Commission. I may be doing these because I was assured by them that an inquiry I made about coverage turned into a false claim. A claim according to them, but was never a claim. A few months ago, I had a blowout and they automatically assigned it a claim number. All I did was ask some questions in case my car was damaged during the blowout. They told me auto insurance didn't cover tires, rims, etc. During the call, the woman was putting words in my mouth saying I hit a rock, she assigned it a claim number. I told her she was putting words in my mouth and that I was not filing a claim. I was livid. I spoke to the adjuster and she assured me since I had no claim, it would be deleted and not on my driving history. I found out from another insurance company today that Liberty Mutual said I had a claim! It's not a claim unless money is paid and if I agreed I was filing a claim. There was no police report. I only needed tires and a wheel alignment. Don't trust them!  I am now waiting for a call from administration. If they don't remove this false information, I am filing formal complaints.  File your compalints. The BBB won't do anything, but the state insurance department and FTC will investigate and take your complaint seriously.