File a complaint with theBetter Business Bureau (BBB). Use the Bureau’s online claim submission process to file your claim. The Better Business Bureau forwards complaints within two days, and customers will be notified of any response from Mercury or if they fail to respond.
Submit a formal complain to your state’s insurance regulator. Click here to find the database of the state insurance departments. Select your state and complete the online consumer complaint form.
Write a review on WalletHub. Mercury customers can voice their opinion by going to Mercury’s profile on WalletHub and clicking “Write a Review.” At the very least, this will help other consumers thinking about doing business with the company.
Complain on social media. Use whatever social media platforms you have to your advantage. This can help build awareness for your issue, including from Mercury. If you have the ability to contact the company directly via social media, that’s a good idea too.
What You Need to File a Complaint About Mercury With Regulators
Your name, address, and phone number
The name of any specific agent/broker
Your policy number
Any relevant claim number
The details of your complaint/concern
So, if you're disappointed with any element of Mercury’s service, you can rest easy knowing that you have several options for filing a complaint.
To cancel Mercury insurance, the policyholder notify their agent directly by calling, mailing, or meeting in person. You will need to provide basic information about yourself, your Mercury policy number, and the date you would like your policy to end. Mercury may also ask for the details of your new car insurance policy to verify you won’t be … read full answerdriving without insurance. If you’ve already paid your premium for the policy period in full, Mercury will refund the unused portion, minus any cancellation fees.
How to Cancel Mercury Insurance Policies
Cancel by phone by calling your agent directly at the phone number listed on the back of your insurance card.
Cancel my mail by writing a letter that includes your name, address, phone number, policy information, reason for canceling, and the date you would like your policy to end. Sign, date, and mail your letter to: Mercury Insurance / 555 W Imperial Hwy / Brea, CA 92821-4802.
Cancel in person by visiting your nearest Mercury Insurance office and speaking with an agent.
Pay the cancellation fee. Mercury charges a cancellation fee of 10% of your remaining premium, so if you still owe $300 on your policy, you'll pay a $30 penalty fee to cancel coverage.
It’s important to remember that you don’t need to cancel your policy just because you’re going through some life changes. For example, you should have Mercury update your mailing address or vehicle information if you’re moving or buying a new car.
In addition, if you’re canceling your current policy in order to switch to another company, be sure to activate your new policy before canceling the old one. This prevents a lapse in coverage, which would lead to higher premiums in the future.
Mercury is so cheap because the company offers a wide variety of discounts that almost anyone can get. A minimum coverage policy from Mercury costs an average of $56 per month, and Mercury premiums can be made even cheaper by taking advantage of discounts such as paid-in-full discount and anti-theft device discount. Plus, Mercury rewards customer loyalty with discounts for insuring more than one car and bundling multiple policies, such as home and auto.… read full answer
Average Monthly Rates for Mercury vs. Top Competitors
Note: Premiums are representative of a 45-year-old good driver in CA; individual premiums will vary.
Your final premium is based on a variety of factors, though, such as your driving record, insurance history, and more. Every insurance company determines their rates differently, so even though Mercury is among the cheapest car insurance companies, the only way to confirm you’ve found the lowest price is to compare quotes from multiple companies.
The best way to make the negotiation process move smoothly is to document your property damage and medical expenses as much as possible. The more evidence you have, the better your chances are of having your claim settled. Generally, bodily injury claims are more complicated to settle than property damage claims.
You should also remember that insurance companies don’t always operate with your best interests in mind. So, don’t feel obligated to accept the first settlement offer that they make, especially if you know that you’re entitled to more.
If negotiations are unsuccessful, you can consider hiring an attorney to help you through the process. But if you think the insurer is acting in bad faith, then you should report them to your state’s regulator.
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