What is The General's phone number?

The General does not have a set time limit for filing claims and will consider a claim even if it is filed months or years after the incident occurred. However, The General is more likely to deny a claim if the delay was unreasonable or if it compromised their ability to investigate.... read full answer

The General likely requires you to report an accident “promptly” or “as soon as possible”. But even though you have to immediately report the accident, that does not mean you have to immediately file a claim. In fact, you can wait 1-10 years to file a claim, depending on your state’s laws and the type of claim you need to file.

It’s important to keep in mind that the longer you wait to file a claim, the more difficult it will be for your insurance company to investigate and approve it. Filing a claim as soon as possible helps to ensure that everyone remembers the details of the accident and the evidence is still intact, so your claim is less likely to be challenged.

The General allows you to file a claim over the phone or using the mobile app. If you have any questions, you can call customer service at 1‑844‑328‑0306.

No, you cannot cancel your The General insurance policy online because The General requires all policies to be canceled over the phone or by mail. The General insurance policies can be canceled at any time, with a cancellation fee of about $30 to $50.

How to Cancel Your The General Insurance Policy ... read full answer

1. Gather the Right Information

To cancel your The General policy, prepare the necessary details including your name, address, Social Security number, policy number, and driver’s license number. You may be asked to provide your new policy information if you are switching insurers.

2. Determine When Your Policy Should End

If you are switching insurers, it is best to have a small overlap between your old policy and your new one to avoid having a lapse in coverage. If you are selling your car, make sure your policy does not end before your car is sold.

3. Contact Your Insurer

The easiest way to contact The General is to call them at 1-800-280-1466 and cancel your policy with a representative over the phone. Other ways to contact The General include mailing a cancellation letter to: The General / PO Box 305054 / Nashville, TN 37320

4. Pay Any Cancellation Fees

The General does have a cancellation fee, which is typically around 10% of your remaining premium balance or a flat fee between $30–$50. Be prepared to pay your cancellation fee when contacting the company.

5. Confirm Cancellation

You should receive confirmation of your policy being canceled by mail or email. If you do not receive confirmation by the date agreed upon for the policy to end, contact The General to verify cancellation.

To learn more, check out WalletHub’s guide to cancelling your insurance policy.

The General offers a roadside assistance plan that is administered by Nation Safe Drivers (NSD). This optional program provides 24/7 assistance for towing and other emergency services, such as battery service, fuel delivery and lock-out service. A 6-month plan costs $60 ($65 in California). A 12-month plan costs $120 ($125 in California).... read full answer

To get help on the road any time, call dispatch services at 1-844-608-4726. Service is available 24/7 in the U.S. and Canada.

The General Roadside Assistance Coverage

Emergency towing

Your vehicle may be towed to the location of your choice. The maximum coverage is 15 miles or $50, beyond which you are responsible for the cost.

Emergency delivery

A service truck will deliver emergency supplies of gasoline, water, oil or other necessary fluids. You pay only the cost of the supplies.

Emergency battery service

A service technician will come to your car to jump-start your battery while you are on the road. This service also includes minor adjustments like tightening cables or cleaning battery connections.

Emergency road service

A service technician will make other minor adjustments to your vehicle, as needed to get you back on the road.

Roadside assistance through Nation Safe Drivers is not part of The General’s insurance policy, but it is billed with your insurance premium, as a convenience to you.