To file a complaint with Travelers, call customer service at 1-800-842-5075, post about the company on social media, email the company, or mail a written complaint. Customers can also file a complaint about Travelers with the Better Business Bureau or their state’s insurance regulator.
How to File a Complaint With Travelers
Call Travelers. Customers can call Travelers at 1-800-842-5075 to speak with a customer service representative and report the details of their complaint.
Write Travelers a letter. Customers can mail a written complaint to Travelers at Travelers / Attn: Consumer Affairs / One Tower Square / Hartford, CT 06183. They must indicate the specific department the complaint is about in the address, such as car or home insurance.
Tweet. If you can’t get the company’s attention elsewhere, you can tweet @AskTravelers, the company’s official customer service Twitter.
What You Need to File a Complaint With Travelers
Your name, address, and phone number
The name of any specific agent/broker
Your policy number
Any relevant claim number
The details of your complaint/concern
Other Ways to File a Complaint Against Travelers
Customers can file a complaint against Travelers with the Better Business Bureau (BBB) using the Bureau’s online claim submission process. The Better Business Bureau forwards complaints within two days, and customers will be notified of any response from Travelers or if they fail to respond.
Lastly, you can write a review of Travelers on WalletHub. So, if you're disappointed with any element of Travelers’ service, you can rest easy knowing that you have several options for filing a complaint.
To cancel Travelers insurance, the policyholder must call a representative at 1-800-842-5075, cancel by mail, or cancel in person. The cancellation can be arranged for a future date or set to take effect immediately. You will need your name, policy number, and the date you want your policy to end.
Cancel by mail by writing a letter that includes your name, policy number, and the date you want your policy to end. Sign, date, and mail your letter to: Travelers / P.O. Box 5600 / Hartford, CT 06102.
Cancel in person by visiting your local Travelers agent.
If you’ve already paid your premium for the policy period in full, Travelers will refund the unused portion. Travelers does not impose a cancellation fee or penalty for early termination.
It’s important to remember that you don’t need to cancel your policy just because you’re going through some life changes. For example, you should have Travelers update your mailing address or vehicle information if you’re moving or buying a new car.
If you’re canceling your current policy in order to switch to another company, be sure to activate your new policy before canceling the old one. This prevents a lapse in coverage, which would lead to higher premiums in the future.
Yes, Travelers insurance rates are competitive, as the company is one of the 10 cheapest insurers nationally, according to WalletHub data. Travelers car insurance costs an average of $691 annually, or $58 per month.
Travelers’ car insurance rates are based on your driving record and experience, along with factors like the type of car you drive, your ZIP code, your insurance history, and more. Your coverage and deductible choices also impact your final quote, as do your eligibility for discounts.… read full answer
Sample Travelers Car Insurance Rates
Average Annual Cost of Minimum Coverage
These sample quotes are representative of Travelers’ insurance prices, but individual results will vary. To learn more about how we obtained these sample quotes, check out the methodology section of our complete Travelers car insurance review.
The best way to make the negotiation process move smoothly is to document your property damage and medical expenses as much as possible. The more evidence you have, the better your chances are of having your claim settled. Generally, bodily injury claims are more complicated to settle than property damage claims.
You should also remember that insurance companies don’t always operate with your best interests in mind. So, don’t feel obligated to accept the first settlement offer that they make, especially if you know that you’re entitled to more.
If negotiations are unsuccessful, you can consider hiring an attorney to help you through the process. But if you think the insurer is acting in bad faith, then you should report them to your state’s regulator.
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