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To file a complaint with Travelers, call customer service at 1-800-842-5075, post about the company on social media, email the company, or mail a written complaint. Customers can also file a complaint about Travelers with the Better Business Bureau or their state’s insurance regulator.
How to File a Complaint With Travelers
- Call Travelers. Customers can call Travelers at 1-800-842-5075 to speak with a customer service representative and report the details of their complaint.
- Write Travelers a letter. Customers can mail a written complaint to Travelers at Travelers / Attn: Consumer Affairs / One Tower Square / Hartford, CT 06183. They must indicate the specific department the complaint is about in the address, such as car or home insurance.
- Tweet. If you can’t get the company’s attention elsewhere, you can tweet @AskTravelers, the company’s official customer service Twitter.
What You Need to File a Complaint With Travelers
- Your name, address, and phone number
- The name of any specific agent/broker
- Your policy number
- Any relevant claim number
- The details of your complaint/concern
Other Ways to File a Complaint Against Travelers
Customers can file a complaint against Travelers with the Better Business Bureau (BBB) using the Bureau’s online claim submission process. The Better Business Bureau forwards complaints within two days, and customers will be notified of any response from Travelers or if they fail to respond.
Lastly, you can write a review of Travelers on WalletHub. So, if you're disappointed with any element of Travelers’ service, you can rest easy knowing that you have several options for filing a complaint.
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