The Travelers phone number is 1 (800) 842.5075 for Billing and Policy Service Questions, and customer service representatives are available 24/7. You can also contact Travelers by logging in to your Travelers online account, mailing a written request, or visiting a local agent.
How to Contact Travelers
Call 1 (800) 842.5075 to speak with a customer service representative
Go to Travelers’ website and use the chat function
Mail your request to Travelers at Travelers / Attn:Consumer Affairs / One Tower Square / Hartford, CT 06183
Speak with a Travelers agent in person if there is one nearby
Exactly what you’re looking to do will determine the best way to contact Travelers. For instance, to file a claim, you can file online, over the phone, or through the Travelers mobile app. However, to cancel your policy with Travelers, you will most likely need to call 1 (800) 842.5075.
Travelers does not have a set time limit for filing claims and will consider a claim even if it is filed months or years after the incident occurred. However, Travelers is more likely to deny a claim if the delay was unreasonable or if it compromised their ability to investigate.
Your Travelers car insurance policy likely requires you to report an accident “promptly” or “as soon as possible.” But even though you have to immediately report the accident, that does not mean you have to immediately file a claim. In fact, you can wait 1-10 years to file a claim, depending on your state’s laws and the type of claim you need to file.
It’s important to keep in mind that the longer you wait to file a claim, the more difficult it will be for your insurance company to investigate and approve it. Filing a claim as soon as possible helps to ensure that everyone remembers the details of the accident and the evidence is still intact, so your claim is less likely to be challenged.
Travelers allows you to file a claim online, over the phone, or through the mobile app. If you have any questions, you can call customer service at 1-866-336-2077.
No, you cannot cancel your Travelers insurance policy online because Travelers requires all policies to be canceled over the phone (by calling at 1-800-842-5075). Travelers insurance policies can be canceled at any time, with a cancellation fee.
To cancel your Travelers policy, prepare the necessary details including your name, address, Social Security number, policy number, and driver’s license number. You may be asked to provide your new policy information if you are switching insurers.
2. Determine When Your Policy Should End
If you are switching insurers, it is best to have a small overlap between your old policy and your new one to avoid having a lapse in coverage. If you are selling your car, make sure your policy does not end before your car is sold.
3. Contact Your Insurer
The easiest way to contact Travelers is to call them at 1-800-842-5075 and cancel your policy with a representative over the phone.
4. Pay Any Cancellation Fees
Travelers does have a cancellation fee, which is typically around $20-$50. Be prepared to pay your cancellation fee when contacting the company.
5. Confirm Cancellation
You should receive confirmation of your policy being canceled by mail or email. If you do not receive confirmation by the date agreed upon for the policy to end, contact Travelers to verify cancellation.
Travelers roadside assistance costs about $10-$30 per year for the basic plan, depending on whether you get a 6- or 12-month policy, where you live, what car you drive, and other factors. Travelers roadside assistance is an optional add-on to your car insurance policy that provides emergency towing, fuel delivery, and more.... read full answer
Travelers Roadside Assistance Includes:
Jump starts
Fuel delivery
Flat tire changes
Lockout services
Winching
Towing up to 15 miles (up to 100 miles for premier members), up to 8 tows per year
Trip interruption (only for premier members)
Personal property coverage (up to $500, only for premier members)
Travelers roadside assistance is meant to help drivers in need of immediate rescue, but it usually does not pay for the underlying problem, such as engine repairs or a battery that needs replacing.
Purchasing roadside assistance from your car insurance company is usually less expensive than a motor club membership from a company such as AAA. However, it might not provide as much coverage.
For more information about choosing between roadside assistance options, check out WalletHub’s guide to the best roadside assistance.
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