Melissa Sherrard, Car Insurance Writer
@melissa_sherrard
Yes, Travelers will pay for windshield replacement or repair services for customers who have comprehensive coverage. Travelers waives the comprehensive deductible for windshield repairs, though customers will still need to pay their deductible for full replacement unless their policy or a state law says otherwise.
If you live in Florida, Kentucky, or South Carolina, you will not need to pay your deductible for windshield replacement or repairs. Additionally, insurance companies in Arizona, Connecticut, Massachusetts, Minnesota and New York must offer a "full glass coverage" policy that allows customers to choose a $0 deductible for glass repairs.
On the other hand, if the windshield was damaged in an accident and the policyholder was at-fault, Travelers customers can file a collision claim, though their exact policy details will determine if they need to pay a collision deductible. And if the policyholder was not at-fault, the at-fault driver's liability insurance should cover the damage without a deductible.
If you're not sure whether you will need to pay a deductible for windshield replacement, you can check your policy details or call Travelers' customer service line at 1 (866) 336-2077. To file a claim for windshield repair or replacement, you can use Travelers' online portal.
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