How do I file a complaint with USAA?

To file a complaint with USAA, customers can call USAA customer service, talk to a company representative through USAA’s online portal, post about the company on social media, or mail a written complaint. Customers can also file a complaint about USAA with the Better Business Bureau (BBB) or their state’s insurance regulator.  

How to File a Complaint With USAA

1. Call USAA.

Customers can call USAA at 1-210-531-USAA (8722) (or dial #USAA from a cell phone) to speak with a customer service representative and report the details of their complaint.

2. File your complaint online.

Customers can chat with a USAA representative through the company’s online portal.

3. Write USAA a letter.

Customers can mail a written complaint to USAA's headquarters: 9800 Fredericksburg Road, San Antonio, Texas, 78288. They must indicate the specific department the complaint is about in the address, such as car insurance, banking, or fraud.

4. Tweet.

USAA has an official Twitter account, @USAA_help, for customer service outreach.

What You Need to File a Complaint With USAA

• Your name, address, and phone number
• The name of any specific agent/broker
• Your policy number
• Any relevant claim number
• The details about your complaint/concern

Other Places to File a Complaint Against USAA

Better Business Bureau. Customers can file a complaint against USAA with the Better Business Bureau (BBB) through the Bureau’s online claim submission process. The Better Business Bureau forwards complaints to USAA within two days, and customers will be notified of the company’s response or if USAA fails to respond.

WalletHub. Drivers can write a review of USAA on WalletHub if they have a complaint they’d like to bring to the attention of the company as well as other consumers.

The bottom line is that if you're disappointed with any element of USAA's service, you can rest easy knowing that you have several options for filing a complaint.