The best car insurance company to deal with is The Hartford, according to J.D. Power’s latest Auto Claims Satisfaction Study. The Hartford’s best-in-class claims process includes excellent assistance with claims and high claims payment amounts.
The claims process plays a big role in how pleasant and productive it is to deal with a car insurance company, but it’s not the only factor. It’s difficult to evaluate the full breadth of the relationship a driver has with their car insurance company but looking at companies’ market share can provide clues.
For example, you could argue that the best car insurance companies to deal with are those with the most customers.
With that in mind, the largest car insurance companies by market share include:
The #1 car insurance company is State Farm because it is the largest auto insurer in the U.S., with a market share of 16%. State Farm insures over 80 million people and offers coverage in all 50 states.
Together, these 10 companies own more than 70% of the auto insurance market share in the U.S. As a result, it shouldn’t come as a surprise that these companies tend to be the best options for most types of drivers.
Geico is the insurance company with the highest customer satisfaction, according to WalletHub’s analysis of factors such as J.D. Power customer satisfaction rankings and the NAIC complaint index. Geico also is one of the cheapest major insurance companies.
Car Insurance Companies With High Customer Satisfaction
Ratings based on WalletHub Editor Review, NAIC complaint index and J.D. Power score.
Just remember that customer service isn’t everything. Affordable rates, coverage options, and available discounts are also factors to consider when shopping for car insurance. They will affect your overall satisfaction, too.
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