The insurance company that has the highest customer satisfaction is USAA based on a 2021 customer satisfaction study by J.D. Power. Additionally, State Farm, Geico, and The Hartford have very satisfied customers based on user reviews on WalletHub, NAIC ratings, and J.D. Power research.
Car Insurance Companies With High Customer Satisfaction
The National Association of Insurance Commissioners (NAIC) rates insurance companies based on complaints from consumers. Companies with a score above 1.00 have more complaints than the average insurance company of a similar size, while those with a lower score receive fewer complaints.
Just remember that customer service isn’t everything. Affordable rates, coverage options, and available discounts are also factors to consider when shopping for car insurance. They will affect your overall satisfaction, too.
The #1 car insurance company is State Farm because it is the largest auto insurer in the U.S., with a market share of 16%. State Farm insures over 80 million people and offers coverage in all 50 states.
Together, these 10 companies own more than 70% of the auto insurance market share in the U.S. As a result, it shouldn’t come as a surprise that these companies tend to be the best options for most types of drivers.
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