Thomas Friedman, WalletHub Credit Card Analyst
@tom_friedman
Elephant insurance is cheap for drivers who are able to apply multiple discounts to their policies, with savings ranging from 9% to 40%. The company also passes on savings that come from selling insurance directly to consumers online, which eliminates agent commissions. However, while Elephant offers affordable policy options, especially compared to other companies that specialize in high-risk car insurance, there are still other insurance companies with better prices and higher customer satisfaction. Studies done by several groups indicate that Elephant’s prices are generally about average in the six states they serve— Virginia, Maryland, Illinois, Texas, Indiana, and Tennessee.
Elephant Insurance writes auto insurance only, but they offer other types of insurance through partnering companies. These include Homesite for home insurance and life insurance, and Dairyland for motorcycle insurance. Elephant offers a bundling discount of up to 9% if you buy multiple policies through them.
The company’s list of discounts for auto insurance is pretty basic. Some discounts are better than those offered by competitors, while others are average. For example, Elephant’s multi-car discount can be up to 39% in some locations, and getting your quote online earns you 15% off your premium. Discounts for good students, safety features, responsible drivers, and paying your premium upfront are run-of-the-mill.
Elephant’s high number of complaints is a cause for concern, however. Elephant receives nearly three times the complaints of the average insurer, according to the National Association of Insurance Commissioners. Problems with filing claims and receiving claim payments get the most complaints. Elephant gets better marks for its quotes process and easy-to-navigate website.
If you live in one of Elephant Insurance’s six states of operation, you might want to get an online quote for comparison. Just be aware that companies like GEICO (another direct-to-consumer company) have more discounts and higher customer satisfaction ratings. And their premiums may be similar.
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