Yes, you can. All you need to do is log into your account at https://www.53.com. If you don't have one yet, select "First-Time User" and follow the prompts to register. You will need to provide information about your loan type, account number and Social Security number. You should have your loan documents at hand so you can answer a few security questions as well. You can also make automatic payments online through the Auto BillPayer® service or Online Bill Pay -- to enroll, call Fifth Third Bank at 800-991-7771.
I am going on 4 months now of trying to set my account up online and when the attempt fails, you must call an 800#. Each call has been 27 minutes or longer on hold, so I just hang up. So, I am sending in another check in for my car payment. It is pretty poor that you can't reach anyone nor can you set up your own account. We will probably refinance it with another bank. Fifth Third has the worst customer service I have never had the chance to rate, because they keep apologizing for not being able to speak to you. That is probably due to the call volume of not being able to set up an auto pay or make a payment. Good thing I am old enough to have written checks.
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