To talk to USAA customer service, call (800) 531-8722 and then enter your USAA number or Social Security number. This process will get you in contact with a live USAA representative who should be able to answer your questions or direct you to the appropriate department.
USAA insurance is only for military members, veterans, and their families. Once someone becomes a USAA member, USAA eligibility can be passed down through their spouse and children, even if the family members themselves never join the military
Who Can Qualify for USAA Insurance?
Active, retired, and honorably discharged members of the U.S. military… read full answer
Individuals eligible for USAA membership include active, retired, and honorably separated members of the U.S. military; cadets and midshipmen at U.S. service academies; and their eligible family members. Children (including step-children), spouses, widows/widowers, and former spouses who have not remarried are all considered eligible. For children to be eligible, the parent must join USAA while living.… read full answer
Once someone becomes a USAA member, eligibility then extends to their family members (even if those family members aren’t in the military). For instance, if the child of someone who was a USAA member also joins USAA, that person’s spouse and kids are then eligible for membership as well. It can continue passing down that way. Eligibility does not extend to siblings or parents.
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