WalletHub, Financial Company
@WalletHub
You can file a complaint against Equifax by logging it online using the Consumer Financial Protection Bureau’s complaint tool or by submitting it to your state’s attorney general. Once you file an online complaint with the Consumer Financial Protection Bureau (CFPB) or state attorney general, those entities will forward the complaint to Equifax and work to get a response from them. Equifax’s customer service team will in turn look into your complaint and report back with steps followed (or that will be followed in the future) to resolve the complaint.
If you file your complaint through the CFPB, they will publish it on their website (without personally identifiable information). CFPB has received more than 170,000 complaints about Equifax. Out of these complaints, about 79% were resolved with an explanation from Equifax, while 17% were resolved by providing some sort of relief to the consumer. The rest of the complaints have yet to be resolved. If you are not satisfied with Equifax’s response, you can leave feedback. The CFPB will not always take action against companies like Equifax, but it does provide complaint data to public, state and federal agencies, as well as to Congress.
On the other hand, if you want to file a complaint with Equifax about an inaccurate item on your credit report, you can file a dispute online through your Equifax account. Once you file your dispute, you will receive a 10-digit code that you can reference when checking the status of your dispute. Equifax will respond to your dispute within 30 days following your submission.
If you don’t like Equifax’s response to your dispute, you can add a statement to your credit report. This statement does not affect your credit score, but can help lenders understand the circumstances surrounding negative items on your credit report.
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You can contact the credit bureaus online, by phone, or by mail. The best way to contact a credit bureau is electronically because customer service representatives will not always have the answers to your questions immediately. Credit bureau customer service can help consumers with account management, credit freezes, disputes, fraud... read full answer
show lessHow do I dispute a credit report online?
You can dispute credit report information online by visiting Experian, Equifax, and TransUnion. For items you wish to dispute on your TransUnion credit report, you can also visit the credit report tab of your WalletHub account and select “Report to TransUnion” for any inaccurate item. You can only dispute inaccurate... read full answer
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