“GECRB/AMAZON” is the credit report code for an Amazon.com credit card issued by General Electric Capital Retail Bank (GECRB). GE Capital became Synchrony Bank in 2015, so you’re probably seeing the record of an inquiry that was made, or an account that was opened, before then. If that’s the case, you might also notice “SYNCB/AMAZON” referenced on your report, indicating the change in issuer.
If you believe the notation is a mistake, we recommend following the formal dispute process as well as signing up for credit monitoring. That will give you added protection moving forward. You can also learn more about Amazon’s plastic from our full-length reviews of its Visa and store card.
You can manage your Amazon Visa Credit Card on the Chase website, and you can manage your Amazon Store Credit Card on the Synchrony website. Logging in to either website will allow you to see your balance and previous statements, as well as manage your rewards. You can also set up one-time, automatic, or recurring payments.… read full answer
Alternately, you can manage your Amazon Credit Card account on the Chase mobile app, or the Amazon Store Card on the Synchrony mobile app. Both apps allow cardholders to make payments, see their balances, review their statements, and more.
If you have questions about your Amazon Credit Card account, call customer service at 888-247-4080 or email Chase securely after you’ve signed in on the Chase website. For the Amazon Store Card, you can contact customer service at 866-634-8379. In addition to answering your questions, customer service can help you make a payment, tell you about previous transactions, and more.
Keep in mind that you won’t be able to manage your Amazon orders, change shipping information, or handle returns through your credit card account. Those things must be done through your account at Amazon.com.
The easiest way to submit an Amazon credit card payment is online. Log into your account, select your Amazon.com credit card, click "Pay credit card" and follow the instructions to enter your payment account number and routing number. You can also pay your Amazon credit card bill over the phone. Call 800-436-7958 and follow the prompts from Chase’s automated system.… read full answer
Online payments made before 8 PM ET Sunday-Friday will post to your account the same day; Saturday payments post Sunday evening. Online payments made 8 PM-12 AM ET Saturday-Thursday will post to your account the next day; Friday payments post Sunday evening. No matter when you pay on a given day, however, your payment will be credited on the same day.
Finally, you can submit an Amazon credit card payment by mail. Send your check or money order with your name and account number to: Cardmember Services / P.O. Box 6294 / Carol Stream, IL 60197-6294. Payments sent by mail can take five to seven days to be processed.
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