To dispute a First National Bank of Omaha charge, call First National Bank of Omaha customer service at 1 (888) 530-3626. Alternatively, the address to dispute a charge by mail is:
First National Bank of Omaha
P.O. Box 3696
Omaha, NE 68103-0696
First National Bank of Omaha disputes are typically resolved within 90 days, though more complex issues may take a little longer. First National Bank of Omaha does not allow you to dispute a charge online.
Once you've initiated the dispute, First National Bank of Omaha will then contact the merchant and review any information provided by both parties. You won't be charged for the disputed transaction, nor any associated fees or interest, while the dispute is under investigation. And you can still use your First National Bank of Omaha card as you normally would while a dispute is ongoing.
First National Bank of Omaha will notify you of the outcome of the dispute after they've completed their investigation. They will either issue a chargeback to your account for the contested amount, or allow the charge to stand. If the disputed charge is ruled to be valid, you would then have to pay that amount, including any applicable fees and interest charges that accrued during the dispute, starting from the original purchase date.
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