WalletHub, Financial Company
The easiest way you can contact Chase Freedom customer service is either online or over the phone at (800) 432-3117. Alternatively, you can talk to someone in person at a branch location, or send a mail.
There are a lot of different things that Chase Freedom customer service can do for you. They can help with anything from making payments to putting a hold on your account if you suspect fraud. They can correct statement errors, give information about card benefits or troubleshoot problems with your online account. Customer service can also send a replacement card, help add or remove an authorized user, evaluate you for a credit limit increase or close your account.
Here’s how you can contact Chase Freedom customer service:
- With a secure message: To send a secure message, just sign in to your account. Then, go to the side menu (the three-line icon in the top left corner) and choose "Secure messages."
- Over the phone: You can also call customer service at (800) 432-3117. Enter the full 16-digit card number to get connected to a representative. For lost, stolen or damaged cards, or to check your application status, press pound instead to be directed to the right menu.
If your card isn’t lost or stolen but you don’t have it with you, press the “#” key and then “1.” That should transfer you to a representative. The representative can locate your account using your Social Security Number.
- At a branch location: Alternatively, you can visit your local branch and talk to someone in person about any inquiries you might have.
- Via mail: If you prefer to contact Chase Freedom customer service via mail, the address is:
P.O. Box 15298
Wilmington, DE 19850
The Chase Freedom customer service line is available with a live representative 24/7. So, if you have any kind of issue with your account, there will always be someone to assist you. Multiple user reviews on Chase Freedom mention the customer service being helpful.
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