Yes, you can transfer funds from your Direct Express card account to a personal U.S. bank account. However, a $1.50 fee will be assessed for each transfer.
To transfer funds, call the Direct Express Card Customer Service Department, toll free, at 1 (888) 741-1115 or visit the web www.USDirectExpress.com. Best of luck!
It says you can but when i tried it didn't work. It was supposed to transfer 5 days later an 5 days later it was just back on my card but i was still charged the $1.50 fee. Apparently they no longer have this option. So no you can't.
Amen paula! I have had the same problem. I have tried numerous times to open and online checking account only for it to be returned after 3 days as a "credit adjustment". So now I am stuck just like Paula. Just wanted to let everyone know that neither Paula nor I am just telling you a bunch of nonsense.
The same thing happened to me… I used their website to transfer $125.00 to my checking account… They charged me $1.50 for the transfer and never did the transfer… When I called they told me that I needed to submit paperwork to do a transfer… I asked about the $125.00 and was told that they would put it back on my card in 2 business days…. Strange… it only took them 2 seconds to take it off of my card… I’m going in the morning and take all of my money out of this account...
for any of you out there that are unfortunate enough to be a Direct Express Customer. They say they allow you to do a wire transfer to a U.S. Checking Account, However, When I tried to use the feature a couple of months ago, they took the money off my card for 3 days, it never went into my checking account it eventually went back on to my Direct Express Card. After 20 calls to the Customer Service number, which is how long it took to get through to an actual human, I was told that they no longer offer this feature. When I asked the representative why they still present the option on the card and on their automated phone system, and why, they have not sent out correspondence letting their customers know, he said that they have just been too busy to advise the thousands of people who are in a vulnerable group of Americans that are permanently disabled or Veterans, I was told that they have been too busy to let us know. Wallet Hub who I am very glad to be a part of has been mis-informed as well. I have had numerous horrifying experiences with Direct Express and lost thousands of dollars that they "investigate" and never return to us. Thank goodness the government is finally investigating them.
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