Hello – I am so sorry that this has happened to you. It is so scary to be a victim of identity theft, not to mention the time wasted to fix the problem. Additionally, you want access to your money. The first step, which you have probably already done, is to contact the bank. Since it is an online bank, you can’t physically go into the bank to show your ID documents and work with them to re-establish your identity and get your money. You probably can’t even get into your account to see what’s up. Hopefully you have at least one statement downloaded on your computer or printed out or maybe some printed material they mailed you. You’d use this info and then call the bank’s security department. This will take a long time, probably, and will involve your being transferred several times and maybe being cut off, but just keep persevering. You may need to scan and send documents to get it straightened out. If you don’t get the help you need from the first person, ask to speak to a supervisor until you find someone to resolve the problem and let you transfer your money.
In addition, you might want to go to one of the following government websites and follow their instructions:
www dot identitytheft do gov and www dot consumer dot ftc dot gov
I hope this helps and that you can get this all straightened out. Thank you for writing.
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