Capital One 360 Checking Account

Capital One loves to lower your interest in high interest savings accounts. This made sense with Federal Interest rates being close to 0 for such a long time. However, when interest rates started climbing back up, they create a new product with the higher rate to get people to park money there. They don't sell the old product anymore and won't let you know about it so they can make more money off of you. This was the only bank that did this to me. Trust someone else with your money.

I’ve had my 360 Checking for about 2 years—it’s not my primary bank that my direct deposit goes into, but the 360 bill pay system is better than my other bank’s, so I use it as a transfer account and to pay some bills on auto-pay. I didn’t experience major issues until recently. I always had mobile check deposits (I receive money from an old school trust that cuts checks) clear within 2 days, with a chunk being available immediately. The last 2x I deposited checks there has been an issue. The first issue was my deposit of 2 checks totaling just under $5k. Everything seemed to be pending, then the next day a flag went up and my account was locked—even though CapOne sends me garbage promo texts constantly, they couldn’t be bothered to text about this—they sent an email, which I didn’t see until the next day. In the 12 hours overnight that it was locked before I was able to call in, I had 2 bill payments fail, not from insufficient funds, but because the account was locked and unusable. When I spoke to a rep, I was told that oh yes since your usual pattern is to deposit one check and not two, we’re reviewing the transactions. They then told me that the check funds would be held for 5 business days. Since they DID unlock my account right then and I didn’t NEED those deposits right away, I said ok no big deal maybe just the fraud analysis is really intense.


Fast forward to this week—on Tuesday I made another mobile deposit, the first I’ve done since the incident above. Deposited a check for $2k, and immediately got an email that my funds would be held until the FOLLOWING MONDAY due to “the risk the check may be returned”. Mind you, this is a check from a money market account, not a personal 2-party check, yet they used the “risk of not clearing” excuse. I called the CS line, and was like hey, this check hold is way longer than anything I’ve experienced here before, can you tell me what’s going on? The rep put me on hold for 20 minutes to “speak to the review team”, came back on and said “no problem, we do have to hold it for at least 24 hours so call back Thursday and we can get the hold released early, I’ve put a note on your account”. Great! So I wait until Thursday morning (today). I call back and let the rep know of my conversation. He places me on hold for 5 minutes, comes back and informs me that they will indeed NOT be releasing the check earlier, that it will be Monday. I pointed out my Tuesday conversation and he said he was very sorry, but that the rep must have lied to me. Um, what? I ask if there’s any recourse that I have—I’m then transferred to another agent who almost immediately sent me to a manager. I thought I might finally get somewhere, but THIS useless human on a power trip (newsflash: you’re an accounts manager at Capital One, it’s not impressive) keeps saying “we’re entitled to hold funds for this timeframe, it only SEEMS long because there’s a weekend in there and weekends are not business days”, like thank you so much, I’m an idiot and had NO idea that Saturday and Sunday weren’t business days.


Bottom line—I’ve always had a balance of $2k+ in my account. I’ve never overdrafted. I’ve been a Capital One credit customer for 18 years and a banking customer for 2. If, on Tuesday, I’d been told that no, there’s no way the check will be released before next Monday, I would have said ok well guess I’m depositing checks into my other bank account instead moving forward—other than the hold annoyance it wouldn’t have been the end of the world. But I was blatantly LIED to, given the run around, and then told repeatedly that they were “entitled” to keep them this long.


Know why banks hold check deposits? Because they get interest on that “float” amount while it sits there before clearing, along with the interest they get once it’s deposited. They’re essentially legally double dipping and making money twice, and they can choose to keep it longer any time they want, for no reason at all.


Since I now have another 4 days to wait until my check clears, I’ll be moving everything in there to my primary bank account at that time. I’m done with their ridiculous account shut downs, deposit hold times (literally the longest I’ve ever experienced), and being LIED to.

joint accounts only lets you have one debit card per owner even if you have multiple checking accounts. This is the most ridiculous thing ever. I have never heard of anything like that. Each checking account I've opened has never been this way.

BE CAREFUL! Capital One made one of our checking accounts "unavailable". When I called to find out what was wrong, they said everything was fine but they needed to speak with my husband (who is the 2ndary account holder). He called and they did NOT accept his identity verification - he even sent them a picture of his ID! They told him he would have to drive 40 minutes to the nearest store to have his ID verified! He offered every piece of information they asked but they STILL said he had to drive to a store. This feels like holding accounts HOSTAGE and we were furious. I am the primary account holder but they did not care about that. Who can take off 40 minutes one way to present an ID when they verified everything correctly on the phone? All this for an account that was established ONLINE. Infuriating!

As soon as we get it resolved, we will be closing our accounts. It feels like they are holding onto money for some reason and putting up random obstacles for account holders. Maybe they are going south? RUN!

I liked 360 banking in the beginning, but realized it is more of a headache than anything. Customer service is terrible. No branches to go to if I need to cash a check, or need to withdraw funds from savings, which Capitol One does not allow(via ATM). They sometimes will put a hold on mobile check deposits, and not knowing if they will every time is a HUGE inconvenience. Way too many inconveniences. I will be closing my account and finding a bank where I can actually go into and they provide more.

They blocked my fund unreasonably and their legal department is impossible to reach out, The phone number always goes straightly to reordered voice which iterating nonsense message asking to call in working hours, I already have tried different hours and no success, After 2 months of abandonment in a dessert! I finally filled a claim with FDIC, no other choice, I hope nobody never get engaged with their (non-existing) legal department.

Rare to leave a review for a bank but my patience has left me. Capital One 360 (the banking half, not the credit half) has invested so little into its customer support that you will be left high and dry if ever you're in a pinch. In six years of having this account, I've run into three technical issues with my account that have left me blocked from accessing my funds. Each time has coincided with at least 1 hour of trying to get a real human being on the line. Today I'm up to 3 with no resolution and I'm going to have to drive 50 miles to a Capital One Cafe to resolve the issue.

Capital One Credit is great, Capital One Banking is a joke.

I have to admit, I am very impressed with the Capital One 360 checking account. My husband and I have had our 360 checking account for about two years now and we have been using it strictly for building our savings. I work a part-time/side job in addition to my full-time job for extra money to continuously our savings and I have my direct desposit for that job go right into our 360 account. I always get my deposit two full days before my actual scheduled payday, which is amazing. We currently have just over $30k in that account and it keeps earning interest every month, which is awesome. For our daily driver bank account, we have always used our account with our local credit union; however, we are seriously considering opening a second Capital One 360 checking account to replace our credit union account, simply because of the outstanding benefits of it being an interest bearing checking account, receiving direct deposits two full days ahead of schedule, and the fact that Capital One is doing away with all overdraft fees, which our credit union has not done and still charges $30 a piece for. If you are considering opening a Capital One 360 account, I HIGHLY recommend it. This is a truly FREE checking account with tons of excellent perks.

I have opened up my 360 Checking Account but it was not easy and you have to jump through some hoops which can be challenging and time consuming. I almost did not open it after being "cleared" by Capital One. So far so good and will give it a couple months to decide if it is really worth it.

I used ZELLE twice to deposit money to my 360 account form my BOFA it took less than a minute to clear, first time I did ach and took over a week to clear. Haven't used it yet, got it for international travel coming up. No review on use but this may help for deposits.

I opened this account as a travel card because I spend so much time on the road. I thought it would be a reliable option. I deposited an amount on a Wednesday prior to a business trip the following Tuesday, thinking a week is more than enough time for the transaction to clear from bank to bank. Apparently not. Cap One pulled the money from my account the next day, and did not credit it until the following Wednesday, although their own website claims that deposits take three days max. I called the support center twice, which is apparently in India, only to have the service team member lie to me and assure me that my money would be credited on the day I needed it. Unreliable, untrustworthy, and will be ending all relationships with the company.

The worst! Restrictive policies in place with cap 1 holding on and restricting access to YOUR money causing you problems. Read the other bad reviews it’s all true. Opened an account and 30 days later I’m closing it. Go somewhere else

I opened an account and deposited money in the initial setup. There is nothing on my end that shows the account exists. I learned that if you have a credit card account, you need completely different login/account for the 360 checking. This still doesn't solve nothing showing the account exists. The email confirming I created an account wants me to setup an online account. I try that, and it tells me all my accounts are setup. YET, no checking account anywhere to be found. I call customer service and they say they can see the checking account but don't know why I can't see it anywhere and why it tells me it's all setup. It's been days of this. I have yet to actually see the account.

After opening a new account yesterday, I found out that for new customers, for the first 30 days, I will have to wait FOUR BUSINESS DAYS TO HAVE ACCESS TO MY DIRECT DEPOSIT PAYCHECK. No thank you! The CSR was chewing in my ear the entire time we were talking. Broken English. Will keep the credit card and table the bank account.

Right after I made my account online, I wasn't able to access it. I tried and tried to no avail, then I called customer service and was hung up on by the auto, twice, finally reaching a human being, I told her the situation. She kept telling me that my phone wasn't in my name and that I am not accessing my account often enough and so forth... I tried to set her straight, but she wouldn't help me get to my account. She wanted to help me transfer money into that account though... Yeah, an account I would never have access to, even after giving her every last bit of info there was. I asked her, " Why would I transfer money into an account where I had no access? That money would sit there for years upon years with no way for me to get to it" Before the conversation ended, she had asked me to transfer money into the account 3 times and 4 times she told me that my phones ( home and cell phones) must not be in my name. So I canceled my account.. she actually wanted me to wait for a few days before I made that decision. What a horrible experience... Horrible!!!

The banking service is a joke! Electronic payments take 10 days to get to the company you're trying to pay and they've lost two payments in the last three months. I'm still trying to resolve this issue with little help from their customer service group. They won't take travelers checks which is common method of payment with new tenants so I had to open another account locally to cash them. There are limits on how much you can deposit from a check using your phone so they accept your check and then dribble the money into your account costing you interest on your money. Save yourself the trouble and endless wait times on the phone, talk to a local bank! it's still the best option

I wish i could give them a zero. Horrible experience for anyone who cares about their money. Won't help you. EVEN IF YOUR CARD IS STOLEN OFF HOURS THEY HAVE NO ONE AVAILABLE OVERNIGHT TO REPORT IT TO. They'll let your account go negative even if you use the card 2 cities away from the charge within minutes of each charge in the middle of the night. Good luck getting someone on the phone 24 hours, they close at 8. This includes reporting your card stolen. They will not help. - 10 on a scale of 1-5. Bbb, ftc, and fdic complaints filed and lawyers contacted.

I was a big fan and recommended them to everyone when I became a customer many years ago. No more. I've had a series of problems that are simply unacceptable. We have a large sum in a money market account with them. I noticed that the interest rate sharply dropped before Christmas, but I was busy with the holiday and just got a chance to look into it. They changed our money market account to a regular savings account with NO NOTICE! And cut the interest rate by 70% in the process. On the same account, I used to be a joint account holder with my husband. When I called to inquire about the account change, I discovered I am no longer on the account. It shows up under my own customer login, along with my husband's, but when I clicked on the account, it showed "unavailable". The rep confirmed that the account was now individually owned by my husband only, and could not give me any reason why I was dropped. Lastly, in our checking account, a check I didn't recognize for $300 recently cleared. In my research, I found it was a check that I wrote FOUR years ago, which was paid at that time, and now deposited again. Capital One should have rejected the check for 2 reasons - first, it was FOUR years old! Second, it had already cleared my account four years earlier. Instead, I had to wait 6 business days for them to conduct their own investigation and return my money. I am moving all of my Capital One accounts to another bank as we speak. I no longer have any trust in this institution.

They sent me an email, promising a $100 bonus after I open the account and spend $300 using this account. However, just because I did not enter the promo code as happens to appear in the instructions, they would rather me closing my account and not using it at all instead of applying the bonus to my account. I'm going to definitely close my account as soon as I get my money out of it. This is a trap and has no benefits to open this account.

Opened a money checking account for my teen son. Capital One HOLDS FUNDS for 5-7 days before they are available to use!!! Even a cash transfer is held for this timeframe. It is ridiculous! Promptly closing this account and going elsewhere.

I initiated a deposit into my Capital One checking account on Monday morning from another well-known, on-line bank, figuring that it would be in my Cap One 360 account or at least pending by Tuesday so I could pay bills on Wednesday or Thursday. Received notice from other account that the amount was debited on Tuesday, initiated by Capital One. This was a wire transfer so Capital One obviously now has my money. Yet it's not showing up even as a pending transaction. I was on hold for 15 minutes while someone at Capital One researched why it's not showing up as even a pending transaction in my account. The customer service rep finally came back on and told me he'd "submitted this to the research team to see where it's at" and they should reach out to me "in a couple of days" (which will be Friday and the end of the month when my bills are due). I said that the fact that Capital One has taken the money from another account but not credited my Capital One account with MY MONEY or even showing the money in pending status is not acceptable. This is not the first time they've done something like this but this is the most blatant. I will be looking for another on-line bank that does not keep MY MONEY in limbo for days while I miss out on interest and they make money on it.

There can still be substantial fees if using ATMs out of their network. Also, they insist you do not need to let them know if you are traveling, but your first several attempts to use the associated debit card out of the country will be declined until you verify the transactions through email or text. However, the request to do so may not come in for several hours. All rather useless when you need the cash from your account right away.

i am a little disappointed with this bank. I can't transfer between certain banks. Also the Overdraft Next Day Grace is per their discretion. I had it for about two weeks, working great. I have weekly direct deposit so it always covers the cost. Now they won't let me use it at all. And for no reason since my DD covers it immediately. I have another bank account and I can use my overdraft as much as I want as long as it is replaced within 72 hours again I have DD. So I opted out since they won't pay even a dollar over. I like the no fees but the Overdraft whats the point of offering if you get to pick when.

I've been a Cap One customer going back to when they were ING. ING had great service. My major complaint with Cap One is their shameful electronic transfer practice. I regularly initiate electronic transfers on Cap One to move $$ from my Citibank checking to Cap One savings. It takes them ONE FULL WEEK to credit my savings account. So if I initiate the transfer on Monday morning, I can see the amount debited from my Citi checking account on Tuesday morning. Then Cap One receives my money electronically in the wee hours of Wednesday, but they don't credit my Cap One savings until the following Monday! They hold my money for 5 calendar days (don't tell me weekends don't count) without applying it to my interest bearing account. Depending on my timing, I've missed the day that month when they calculate and apply interest to my savings because THEY were holding my money and making money off my money at my expense. They'll tell you it's a security issue to ensure no money laundering or whatever. In the "old days", ING credited my savings account as soon as I initiated the transfer. I'd settle for them holding it a day or two, but this is blatant thievery. Cap One withholds our money to enrich themselves. I'm through with them. I'm shopping around for another bank.

Absolutely horrendous service... never ever start an account with these people... they will take your money then make you wait a week to access your own funds... you wait on hold for over an hour to speak to someone... and then they just give you incorrect information and pass you around and of course wait even more... and after all of this they asked me if I wanted to start another account with them... what a joke... and I'm guessing in 7 days when I don't have my money back from my bank account... they will have some reason why they can't give it back to me even though it's rightfully mine...THiEFS of MONEY AND TIME!!!!

Bad experience with capital one, I recently switched over from Chase Bank and opened two checking accounts and one savings with capital one. I used their mobile app to deposit my paycheck into one of my checking accounts. I received and email from their security department soon after, that all my accounts are locked and wouldn't be able to access any of my money due to having problems verifying my paycheck. They threatened to close my accounts. I called not happy about them locking my accounts and unable to access my money. I was fine with them putting a hold on my paycheck until they could verify, but not hold all of my money that I already had in there before the paycheck deposit. They finally agreed to lift holds on my money unrelated to the paycheck funds. Received another email stating it would be another 7 days before my paycheck funds would be available. Good thing I have enough money to make it through this ordeal until they release my paycheck funds. Never again will I deposit a paycheck through capital one and will be switching back to Chase Bank. Hope this helps someone​ who is debating about depositing their hard earned money into capital one.

Have been trying to call their security line for over a week, I end up on hold for a long time, leave a voicemail, where they promise to call me back within 24 business hours, but never get a call back. Only good if you don't ever need customer service and don't have anything go wrong.

Really like Cap 360, dating back to when the banking was done through ING Direct (the predecessor parent company). The remote deposit is a huge win; you can take a photo of the front and back of a check and have it deposited through your web browser. My brick and mortar bank doesn't come close to ease of use.

The one less than positive aspect of the business is that you cannot have more than one checking account, even as a secondary account holder. My partner and I are joint owners on all of our financial assets and we aren't able to accomplish that with this specific (checking) account. It also makes it impossible to to use one account for personal and one for business. I know of no statutory limitation for the situation.

Still, all in all, there is a reason I have been a customer since 2002.

I love my capitol one checking account. I don't have to have any minimum fee, i won't get charge any monthly fee. I never had a problem with them taking out any money secretly that i didn't know about. If i ever had a problem, i just call customer service and they provide a very little wait time. They are always professional and get my problems fixed. Leaving me to be one very happy customer.

I love this checking account because it is online, and I can do everything through my cell phone without going to a bank. Capital One as a company overall has helped me to save money, build my credit, and have extra money left over. Any time I did have a problem their customer service was helpful and supportive. I have credit cards, a checking account, and a savings account through Capital One, and I am very satisfied with all three.

I have had a capital one 360 online checking account for about 6 months now and I am very satisfied with it. The one thing I like is it has no fees unlike some other banks out there. They also don't charge you for overdrafts, instead they just charge interest on whatever amount you went over on. I think that's pretty fair. I can't complain about them at all.

I absolutely LOVE my Capital One account. It's so easy to use! I have 100% access to my money whenever I want. I have easy access from online right, right up to the ATM. I've had the account for years and never charged hidden or annual fees. There's no surprises, my money is safe and secure all thanks to Capital One!

I love this account. I get easy access to my money through the use of ATM's without all the hidden fees. Their customer service is great. When I needed to put a stop payment on a check that was lost through the mail, it was such an easy process without a hefty fee.

I love my Capital One 360 account!! With my overdraft credit, and easy atm access it's a relief to say goodbye to all the fees of a standard bank!! Handling cash can be difficult though as not many of the ATMs have the ability to accept deposits.

So I got my Capital one 360 account , about 3 monthes ago. I absolutely love this account! I will never go back to a traditional account again. I love the fact that my account , I applied for the over draft protection account, which is awesome to know that i always have that on my side if I ever actually need it. I love the customer service, they treat me as if i am actually a valued customer and not just another accont. The Capital one 360 website is so easy to use , and east to understand. I even got the app on my phone which connects, my savings accout and my credit cards, all on one site.! This card literally has NO fees , not minimums, it really makes it a worry free account!

I got a Capital One 360 Checking Account about a year ago after having a lot of frustrations with my previous bank. I have to say that it was one of the best decisions of my life! Capital One knows how to treat customers and I have not had to worry about security breaches or my account getting hacked since joining. The benefits of the checking account fit me perfectly and are very nice too.

I have used my Capital One 360 checking account for the past 3 years. I was an original customer of ING before Capital One took over. I like the ease of use and that it is an online bank with name recognition. It fits my personal on the go lifestyle and I love the app for my iPhone. I also utilize the checking account with the Sharebuilder program to buy shares in various companies.

I have had Capital one 360 checking for the last 2 years. It is very hassle free because you can link all your other capital one accounts together. I can transfer funds between the accounts for free and there are no hidden fees! The best thing I like about this checking account is there is no minimum fees and no sign up fees.

I like 360 checking account because it allows me to have multiple savings accounts linked to it. If you had checks to deposit or cash there is a 2 day waiting period. My initial deposit had initial 10 business day hold time before any additional deposits become available. You can use the ATM for deposits and mobile check deposits . You get great customer service though. No hidden fees or minimums as you earn interest on your everyday money. Free master card provided. There are tons of branches to be found in the west too. You never have to worry about not being able to find an atm or a branch if you need assistance.

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