I\'ve been a Cap One customer going back to when they were ING. ING had great service. My major complaint with Cap One is their shameful electronic transfer practice. I regularly initiate electronic transfers on Cap One to move $$ from my Citibank checking to Cap One savings. It takes them ONE FULL WEEK to credit my savings account. So if I initiate the transfer on Monday morning, I can see the amount debited from my Citi checking account on Tuesday morning. Then Cap One receives my money electronically in the wee hours of Wednesday, but they don\'t credit my Cap One savings until the following Monday! They hold my money for 5 calendar days (don\'t tell me weekends don\'t count) without applying it to my interest bearing account. Depending on my timing, I\'ve missed the day that month when they calculate and apply interest to my savings because THEY were holding my money and making money off my money at my expense. They\'ll tell you it\'s a security issue to ensure no money laundering or whatever. In the \"old days\", ING credited my savings account as soon as I initiated the transfer. I\'d settle for them holding it a day or two, but this is blatant thievery. Cap One withholds our money to enrich themselves. I\'m through with them. I\'m shopping around for another bank.
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July 6, 2018
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