I initiated a deposit into my Capital One checking account on Monday morning from another well-known, on-line bank, figuring that it would be in my Cap One 360 account or at least pending by Tuesday so I could pay bills on Wednesday or Thursday. Received notice from other account that the amount was debited on Tuesday, initiated by Capital One. This was a wire transfer so Capital One obviously now has my money. Yet it's not showing up even as a pending transaction. I was on hold for 15 minutes while someone at Capital One researched why it's not showing up as even a pending transaction in my account. The customer service rep finally came back on and told me he'd "submitted this to the research team to see where it's at" and they should reach out to me "in a couple of days" (which will be Friday and the end of the month when my bills are due). I said that the fact that Capital One has taken the money from another account but not credited my Capital One account with MY MONEY or even showing the money in pending status is not acceptable. This is not the first time they've done something like this but this is the most blatant. I will be looking for another on-line bank that does not keep MY MONEY in limbo for days while I miss out on interest and they make money on it.
