I was a big fan and recommended them to everyone when I became a customer many years ago. No more. I've had a series of problems that are simply unacceptable. We have a large sum in a money market account with them. I noticed that the interest rate sharply dropped before Christmas, but I was busy with the holiday and just got a chance to look into it. They changed our money market account to a regular savings account with NO NOTICE! And cut the interest rate by 70% in the process. On the same account, I used to be a joint account holder with my husband. When I called to inquire about the account change, I discovered I am no longer on the account. It shows up under my own customer login, along with my husband's, but when I clicked on the account, it showed "unavailable". The rep confirmed that the account was now individually owned by my husband only, and could not give me any reason why I was dropped. Lastly, in our checking account, a check I didn't recognize for $300 recently cleared. In my research, I found it was a check that I wrote FOUR years ago, which was paid at that time, and now deposited again. Capital One should have rejected the check for 2 reasons - first, it was FOUR years old! Second, it had already cleared my account four years earlier. Instead, I had to wait 6 business days for them to conduct their own investigation and return my money. I am moving all of my Capital One accounts to another bank as we speak. I no longer have any trust in this institution.
