The people at the branches will give you information that will screw you over. When you call the main number to ask what happened, they will contradict what they told you at the branch. This has happened a half dozen times to me in a year or so.
Finally, if you make a mistake and overdraw even 50 cents, they will charge you $38.50. Though they contradict each other in almost everything they say, it's the one and only thing that they drill into their employee's heads. They want that fee more than anything. You can tell them you'll replace they money right this second, and that you're unemployed and need the cash for groceries. I've gone into the location, gotten supervisors at corporate on the phone, none of them will help. The last lady I spoke to pretended to look at my account for literally less than 5 seconds to "see if she could help." When I asked what she saw in my account that determined she couldn't she said "the policy." You saw the policy IN my account? And in a couple seconds, no less? AND you're a supervisor, and didn't know the policy?
What a bunch of incompetent, lying, bloodsucking crooks. Enjoy lining your pockets with that $38.50, your CEO doesn't make enough. I'll just go be homeless now. Thanks M&T.… show more