I filed a dispute for a payment on 7/27/2017. The total charge was $195. I requested to dispute $125 of it however, PNC filed the dispute incorrectly and disputed the entire $195. This was the first issue. I was given a $195 provisional credit while the dispute was investigated. On 7/30/2017 I no longer needed the charge disputed because I was able to get in contact with the merchant and everything was taken care of. I called to cancel the dispute and was under the impression that it was taken care of. It was never cancelled. On 8/15/2017 I check my account with the merchant and see that $195 was reversed. This caused me to incur a $75 fee. I immediately called PNC and was told that the dispute was never cancelled and that the dispute was filed incorrectly. They told me that they will cancel the dispute and everything would be reversed and that they will also reverse the $195 provisional credit from my account in 5 business days. They also filed a complaint in my behalf due to the error and negligence on their part, causing me to incur a $75 fee. The next issue occurred the following day. I was just told that the $195 provisional credit would be taken from my account in 5 business days. But THEY TOOK IT THE VERY NEXT DAY! This REALLY frustrated me. All the while I have been checking with the merchant to see if they had received the payment back since it was reversed. They still had not. 8/18/2015, 3 business days after the dispute had FINALLY been cancelled I see that the merchant STILL had not received payment. This outraged me because PNC wasted no time reversing the $195 credit from my account, yet is taking their precious time rectifying their own mistake. I call PNC and basically asked them "if the merchant does not have the $195 and I don't have the $195 then where is my money????" At this point I need to know why this still has not been taken care of. Mind you, this is a deposit for an apartment so it is a time sensitive issue. The representative I spoke with tells me that they do not show that the merchant reversed the $195 and that they do not have it either. So the merchant does not have it and now they claim they do not have it either and I surely don't have it and I don't even have the provisional credit that was provided. So in all I am out $270 because of PNC's mistake and they act as if they do not even care to rectify the issue. I am HIGHLY upset. This has caused so many issues. I have been a PNC customer for 6 years and as soon as this issue is taken care of I will be taking every penny out of my account and I will be closing my account with them. PNC used to be a great company but they have really gone downhill in service as well as in their customer service. PNC has lost a loyal customer. This has been reported to the BBB as well.… read more
August 18, 2017
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