I have been with Regions for almost a decade. I use the bank due to there seems to be a branch everywhere I turn. Although there is not a branch anywhere near my home, I still consider it to be convenient as every other part of the city is teeming with Regions. As a small checking account customer with very little to offer them, I find that I only use the bank because not having a checking account makes life too difficult. I do, however, feel my money would be better off locked in a home safe. I can not think of one single instance where being a Regions customer has benefited me or gone out of their way to do anything but punish me with fees. After much persistence, they finally made my debit card to work so that if I do not have funds a charge can't be made. Instead of letting the charge go through only to later charge me with a hefty overdraft fee, the charge is simply declined as it should be. This has virtually eliminated the overdraft problem for me. It takes asking them and ignoring any other suggestion. They love customers like me, who are not at all wealthy because we are the easiest to fine. My primary objective as a customer is to avoid the bank's fees and punishments. They have never agreed to help me with even the smallest loan or any benefit or perk or anything. I once had money slowly taken from my account for almost a year. A few thousand dollars that was withdrawn from the same ATM a little at a time that I did not notice until they started getting larger. I had never used this ATM and never been to the bar where it was located. It was a Wells Fargo ATM but since my account was with Regions I reported to them. I am not a technician nor a detective. I don't know how this had happened but I reported it to the Regions Fraud department and signed an affidavit. I fully expected my bank of nearly 10 years to have my back on this. I provided everything I could think of and stated the absolute truth on my affidavit. Apparently this was not enough. I was pretty much told that the only person who could have done this was me. They had no video, I'd never been to this location, other customers had been complaining of skimming and a week later someone broke into this establishment and stole the entire machine. There was clearly illegal activity going on with this machine. It certainly wasn't me stealing my own money. I thought the details written in my affidavit were documented as my legal word. Regardless, this money was never returned in any amount. I was basically told that I was a liar and that despite the fact that I was a victim of a crime and despite my money being insured, despite my signed affidavit, I was to blame and no money would be returned. So essentially I was robbed by the criminal and then robbed by Regions Bank. Regions response to this felt worse than the criminal's actions. I've consistently let Regions walk all over me and the one time I neeeded them, the kicked me while I was down. One conversation that I with a teller when pleading for help ended with her muttering something racist towards me. I am Caucasian but many people mistake me for being Spanish. It shouldn't matter if I were green or purple. My money was stolen over and over from the same ATM and after opening my investigation the same ATM was stolen, ripped through the wall of the Baron chains tied to a truck. The ATM from the bar I'd never been to until all of this mess went down. One reason I had never been is because I don't drink alcohol and many people have been murdered in the surrounding area. Yet my Regions Bank treats me as if I am a criminal and refuses to use their insurance to replace an estimated $3k taken over time. They STOLE THE MACHINE! It wasn't me! Do you have any idea how desperate my family is for money? Do you know how far $3k that we earned would help us? It does not pay to be honest but we do the best we can anyway. 10/10 a company like Regions will recognize your honesty and your misfortune by calling you a wetback criminal and not returning the money that someone stole from you. I could not provide a good enough explanation of how the criminal stole from the account. How the heck should I know? I'm the victim!
Yet for some reason I still Bank here. There are just so many locations. Who cares if they're racist and accuse you of being a liar and a criminal wetback. I ran out of gas yesterday. I could have really used even a little of that money. Whatever. Banks don't care about any of us.
