Help for Credit Cards & Loans by Financial Institutions During COVID

For cardmembers facing financial difficulties, Barclays offers a variety of options, including deferred payments, late fee and cash advance fee waivers for up to 60 days, and a review for credit line increases. They might also offer special repayment plans through their permanent hardship program, depending on the circumstances.

Good to know - If you enroll in a deferment payment on your credit card, the interest charges might continue to accrue and be added to your balance.

How to contact them or apply for relief - You can request Payment Relief online by logging in to your account, choosing Contact Us and then Payment Relief to submit a request, or call the number on the back of your card.

Capital One is offering assistance to consumers and small business owners, including waiving fees or deferring payments on credit cards or auto loans.

The financial support offered by Capital One lasts for 30 days. Their offerings vary based on customer need and they encourage customers who may be impacted to reach out and state their case.

Good to know - If you enroll in a deferment payment on your credit card, the interest charges might continue to accrue and be added to your balance.

How to contact them or apply for relief - You can call the number on the back of your card, or choose the right number from their page.

Chase can delay up to three monthly payments and waive late fees for consumer and business credit cards, can delay monthly payments for loans, and can help on lease-end extension and lease-end vehicle return.

If your lease is scheduled to end in the near future, Chase will automatically extend it. By continuing to make your monthly payments, you may extend the term of your Lease Agreement for up to six months.

Other temporary benefits - Chase Sapphire Reserve cardholders may receive a $100 annual fee credit if their account renewal date is coming up.

Eligible customers also get an extra three months to earn sign-up bonuses.

How to contact them or apply for relief - You can call the number on the back of your card or 1-800-848-9136. Can also send them a secure message from your account or submit an online request on some products from this page.

Citibank's Personal and Small Business customers impacted by COVID-19 may be eligible for the following assistance:

Credit Cards - Waiver of the minimum payment due requirement and late fees for 2 statement cycles. Additional assistance might be available for eligible customers, including a collection forbearance program.

Personal loans - Deferral of the monthly payment and waiver of late fees for 2 statement cycles.

Student Loans - Through the subservicer Firstmark, Citi is providing forbearance programs for student loans.

Mortgage - Citi's mortgage sub-servicer Cenlar FSB is offering 90-day forbearance for Citi's mortgage loans.

Retail Bank - Fee waivers on monthly service fees; waived penalties for early CD withdrawal until May 8. Fee waivers on safe deposit box fees and non-Citi ATM usage fees, effective April 3, 2020.

Small Business - Fee waivers on monthly service fees and remote deposit capture; waived penalties for early CD withdrawal until May 8, 2020.

You may also be eligible for these additional assistance programs upon request, including:

How to contact them or apply for relief - You can call the number on the back of your credit card, or message them in the Citi App. More contact phone numbers can be found on this page.

Assistance Offered - Discover is extending relief to qualified customers who are experiencing financial difficulty caused by the spread of the Coronavirus (COVID-19). Discover customers may receive assistance that can include support related to payment timing, fees and late payments.

How to contact them or apply for relief - You can apply through their mobile text app, which connects a customer directly with an agent, or call the number on the back of your card.

HSBC has programs in place across many of their accounts to help during this unprecedented situation, including:

Personal Loans, Credit Cards, and Lines of Credit - Defer or reduce your payments during the hardship, and waive cash advance, insufficient funds, overdraft protection and late fees for 60 days from the time you enroll.

Business Credit Cards, Lines of Credit and Term Loans - Defer or reduce your payments during the hardship, and waive late fees.

Personal Deposit Accounts - Fee waivers to cover ATM, overdraft or unavailable funds, and monthly maintenance fees. Also waive early withdrawal penalties for CDs if the funds are needed due to impact from the virus.

Business Deposit Accounts - Offering fee waivers to cover ATM, overdraft or unavailable funds, and monthly maintenance fees.

Mortgage and Home Equity Loans - Offering assistance with payments, including deferrals, reductions and late fee waivers during the hardship.

Good to know - HSBC will continue to charge interest at the usual rates during the program. As you won’t be paying off interest during this period, it may cost you more and take you longer to repay your balance. 

How to contact them or apply for relief: You can send them a secure BankMail from your account, or call the number on the back of your card.

Mortgage Assistance - Offering assistance programs that may allow you to suspend payments for up to 180 days with no late fees.

Auto, Boat & RV Assistance - Offering deferred payments, extensions and alternative options.

U.S. Bank Simple Loan - Temporarily reduced pricing on new U.S. Bank Simple Loans. Instead of $12 for auto pay and $15 for manual pay, you’ll pay $6 for both auto pay and manual pay per $100 borrowed. Borrow between $100 and $1,000 with no hidden fees.

U.S. Bank Personal Loan - Reduced the APR on new U.S. Bank Personal Loans to 2.99%. Borrow from $1,000 to $4,999 for terms up to 48 months.

Quick Loan - Temporarily reduced rates on new U.S. Bank Quick Loans. Your business may qualify for a reduced rate on loans from $5,000 to $250,0000.

Cash Flow Manage - Temporarily reduced rates on new secured and unsecured on-demand lines of credit from $10,000 to $250,000. Your business may qualify for a reduced rate.

How to contact them or apply for relief - You can reach out by calling 1-888-287-7817 to discuss potential assistance.

Banking - Special payment assistance programs for eligible members include a 90-day credit card payment deferral, a 90-day payment extension on consumer loans and special mortgage and home equity line of credit payment assistance. 

Deposit Accounts - Paused the recovery of any negative account balance existing at the time their stimulus payment was deposited for a period of 90 days, allowing members access to their full stimulus payment for this time period.

Auto and Property Insurance - USAA won't cancel your policy or charge you fees if you make late payments on your USAA Auto and Property Insurance coverage through June 17, 2020. Special payment arrangements are available to assist members experiencing financial difficulties.

Life and Health Insurance - 90-day extension to the 30-day grace period, and waive or reimburse deductibles and co-payments for coronavirus-related testing received on or after Feb. 4, 2020, for members who have USAA Medicare Supplement plans.

Annuities - You can withdraw up to 10% of the accumulated value of your annuity per year without a surrender fee. There is a one-year waiting period to use this benefit.

How to contact them or apply for relief - You can find the right number based on the product you are interested in on their page.

Wells Fargo can offer assistance on a case-by-case basis for credit card, auto, mortgage, small business, and personal lending customers, for up to 3 months, including payment deferrals, fee waivers and other expanded assistance.

For mortgages, at the end of the initial 3-month suspension, if you need more time, you have the option to request an additional 3-month suspension for a total of 6 months.

Wells Fargo is suspending residential property foreclosure sales, evictions, and involuntary automobile repossessions.

Long-term payment options may be available for customers that require long-term assistance to help with their finances, with a potential reduced interest rate and payment.

How to contact them or apply for relief - You have to call the number on the back of your credit card.

If you're having trouble making your monthly payments, you can enroll in the Customer Assistance Program to skip your Apple Card payment in April without incurring interest charges.

How to contact them or apply for relief - You can send a pre-written message in the Messages app.

Comenity’s financial assistance includes deferred monthly payments and waived fees for 60 days.

For eligible cardmembers who are current and have a promotional plan, Comenity might extend their promotion expiration date 90 days from the current expiration date. In this instance, the cardmember would not receive a late fee or have to pay a minimum due for the current billing cycle.

Comenity has added two temporary short-term programs for eligible cardmembers, offering a lower minimum payment and APR for three to six months. The eligibility requirements for these programs are more expansive to assist consumers that are impacted by COVID-19.

Comenity might also offer a long-term option, to help customers pay off their balance with equal monthly payments. Interest or late fees are not assessed on this plan.

For all hardship-enrolled cardmembers, purchasing power is suspended to help set customers up for future success.

How to contact them or apply for relief - Call the phone number on the back of your credit card, or you may look up the phone number here.

Consumer Credit Card Payment Waiver - Waive the monthly payment requirement on Consumer Credit Cards for up to 90 days with no late fees.

Consumer Fee Waiver Program - Fee waivers for up to 90 days for a range of consumer products and services.

Business Banking Fee Waiver Program - Refund select fees for 90 days for Business Banking deposit accounts and services.

Business Banking Payment Deferral Program - Payment deferral program for up to 90 days, no late fees and a range of loan modification options.

Mortgage - Up to 180-day payment forbearance with no late fees. Mortgage customers in need of assistance have three options at the end of the forbearance period: Make a lump sum payment after the forbearance period expires. Agree to a repayment plan with Fifth Third Bank’s hardship team. Be evaluated for loan modification workout options to move missed payments to the back of loan, extending the loan term.

Foreclosures - Suspension of all foreclosure activity on homes for the next 60 days.

Home Equity Loan/Line of Credit Deferral Program - Payment deferred for up to 180 days and no late fees during the deferral period.

Vehicle and Personal Loan/Line of Credit Deferral Program - Payment deferred for up to 90 days and no late fees during the deferral period.

Vehicle Repossessions - Suspension of all repossession activity on vehicles for the next 60 days.

Fifth Third Bank offers two types of hardship programs to card customers outside of COVID - short term (up to 12 months) and long term (more than 12 months). These programs typically come with a reduction in APR and payment requirement. The duration of the program and the reduction in APR is based on the customer’s hardship situation, depending on how long they believe the situation will last and how much payment they can make on their card.

How to contact them or apply for relief: Call their dedicated line at 877-366-5520 or send a message through online banking.

You may be eligible for immediate help including extensions, waived late fees or waived penalties on KeyBank credit cards, mortgages, loans and lines of credit for up to three months. Please note that the deferral does not stop interest from accruing.

KeyBank will work with you to reevaluate your circumstances and find an option to assist, some of which include:

Continued Forbearance - If needed, you may be eligible for an additional three month payment deferral.

Lump Sum Payment - If you can afford it, paying back the amount owed as a lump sum payment at the end of the deferral period and resuming your regular payment.

Repayment Plan - This allows an extra amount to be added to your regular payment, over a set number of months, to repay the amount deferred during the forbearance period.

Loan Modification - If you are unable to pay a lump sum or enter into a repayment plan, you may be offered a loan modification. This may include an extension to the term of your loan that will provide for additional months in order to pay the amount deferred during the forbearance period as regular payments.

Key Bank might offer a permanent hardship with lower or no interest termed out for 5 years, as a backdrop for clients where a 90 day payment deferral is not sufficient. A conversation with the client is required.

How to contact them or apply for relief - You can request a payment deferral by selecting the type of assistance you need from this page, or contact them at 800-539-2968.

Navy Federal Credit Union members impacted by COVID-19 have access to multiple assistance programs. Members can apply for a Pandemic Relief Loan that has a low APR of just 6% with its payments deferred for two cycles, have the credit card line increased or benefit from fee-free transfers to family and friends. You can request refunds from overdraft or non-sufficient funds fees.

Student Loans - 3 months forbearance offered to borrowers impacted by COVID-19.

Mortgage - Navy FCU offers a forbearance that suspends mortgage payments requirements without accruing interest and also is waiving late fees.

Auto Loans - Preapproval expiration date is raised from 60 to 90 days.

Business owners - Members of FCU can apply for Paycheck Protection Program.

Deposit Accounts - Checking - members with overdraft protection can request a refund for $20 fee charged per overdraft, also can request a refund for non-sufficient fund fees. Certificate withdrawals – all penalties waived on early withdrawals after 3/19/2020.

How to contact them or apply for relief - Depending on the help you need, you can visit this page and follow instructions.

You may be able to postpone your monthly payment for up to 90 days with no late fees during the postponement period, for credit card, mortgage, auto loan, home equity loan or home equity line of credit, unsecured installment loan or unsecured line of credit.

Student Loans - You may be able to postpone payments with no late fees during the postponement period. PNC Bank also has loan modification options available for those who qualify.

If you’re in need of additional funds, PNC is offering an emergency hardship loan available for qualified customers.

PNC is also offering lowered monthly fees and interest rates, and waived late fees on two separate programs, which can vary from short-term (12 months) to long-term (60 months), depending on situation.

How to contact them or apply for relief - You can request relief by calling or by submitting the request online, following the steps from this page for the specific product you need.

Synchrony is offering a payment deferral relief benefit as well as extending expiring deferred interest promotions for up to three months across credit card accounts. Additionally, the company is waiving penalty fees for up to three months.

How to contact them or apply for relief - The first step for a Synchrony cardholder who has run into problems is to call customer service or use chat from their contact page.

Payment relief is available for personal credit cards, consumer loans, home equity loans and auto loans for up to 90 days.

Mortgage - If you’re unable to make your next payment or if you’ve already missed a payment, you can suspend mortgage payments for an initial period of 90 days and up to 180 days, depending on your needs. Under this program, you won’t be charged any late fees. 

Through April 30, 2020, ATM surcharge fees are being waived to help consumers and businesses access cash with greater confidence.

Other temporary benefits - Receive 5% cashback when you use your BB&T, now Truist or SunTrust, now Truist consumer credit card for qualifying purchases at grocery stores and pharmacies through April 30, 2020.

How to contact them or apply for relief - For fast payment relief, you can submit a request form to defer payments on this page, or call the numbers listed there.

Citizens Bank can offer payment assistance and late fee waivers for up to 90 days for consumer credit card, auto, mortgage, student loan, home equity loans and home equity lines of credit. Citizens also offers automatic home foreclosure suspension for up to 60 days and auto repossession suspension.

Banking Customers -  Overdraft fee waivers and service charge reversal, and early CD withdrawals without penalty.

Business Customers -  Payment deferrals for up to 180 days, cash management service fee waivers for up to 90 days, late fee and overdraft fee waivers, small business referral facilitation for SBA Economic Injury Disaster loans.

*Citizens Bank has created the ability for customers to donate rewards points to local charities supporting the small business recovery.

How to contact them or apply for relief - You can request a deferment on this page, or call the numbers listed there.

There are a number of ways to get help – whether you have a credit card, deposit account, or a loan or line of credit (personal, auto or home). Depending on the type of account you have, TD Bank can help by waiving or refunding fees and reviewing options to delay payments and address repayment.

Existing Small Business Deposit Customers - Refunds on monthly maintenance fees for business deposit accounts, on transaction fees such as overdraft and non-TD ATM fees, on fees for excess withdrawal transfers or checks and early access to business certificates of deposit with no early withdrawal penalties.

How to contact them or apply for relief - You can submit a request form on this page, or call the numbers listed there.

Members that are facing financial hardship due to an interruption in income have different options to ease the burden of the payments.

Loans - Payment extensions and waived fees may be available for any loan. There are emergency Loans with 5.95% APR up to 24 months and 60 days to first payment.

Mortgage - 30 days extensions may be available.

Auto Loans - Obtain $150 and 120 days of forbearance for new or refinanced loans.

Business Owners - 6 months of interest only payments or 2 months of deferred payments and 3 months interest only payments on loans.

Deposit Accounts - No early withdrawal or closing penalties on share certificates. Savings and ACH transaction limits are suspended. Non-sufficient funds (NSF) fees may be refunded.

How to contact them or apply for relief - You can call 800-983-7328 or schedule a meeting online. Additional information can be found on this page.

PenFed CU members encountering any financial concerns with accounts and need to skip a payment should log into their PenFed online account, then select option “Financial Assistance for Members Affected by COVID-19” and see what products are eligible for the self-service courtesy skip payment program.

How to contact them or apply for relief - If you need to contact PenFed and apply for financial assistance the fastest way is through their online account management. You can also do it by phone 1-800-247-5626 or email [email protected] More information on this page.

In response to the situation so far, Boeing Employees CU has taken steps to help members that are impacted by Covid-19, that include the following:

Assistance of members by creating an Income Interruption Loan of up to $1,000 at 0% APR for members facing financial need and providing free one-on-one financial counseling with GreenPath Financial Wellness. More, Boeing Employees CU suspended any foreclosures.

Lending - Late fees for loans are waived and collateral on savings secured loans was released. There are payment deferral options on consumer loans and credit cards.

Mortgage - 6 months forbearance of mortgage payments.

Student Loans - Deferred student loans payments for up to 90 days.

Business Owners - Skip payment for credit cards, vehicle loans, unsecured term loans and lines of credit. Members are offered commercial real estate loans relief.

Deposit Accounts - Certificates of Deposit withdrawal fees waived through end of June.

How to contact them or apply for relief - You can get in contact with BECU by Mobile App, Online Account Management, call them 800-233-2328 or branches. All the data about Covid-19 can be found on this page.

Here's what Golden 1 CU is doing to assist its members:

Fee Waiving - Until May 31, 2020 there will be no late fees for monthly payments on auto, mortgages, home equity loans and lines of credit, credit cards, and other loans, as well as no early withdrawal fees on your Term Certificates.

Deferred Payments - 3 months on your auto, credit card, personal loans, and personal lines of credit.

Forbearance Plans - 3 months on your mortgage or home equity loans with the ability to extend up to 12 months if needed. No fees for this service or negative reporting on your credit report.

How to contact them or apply for relief - Getting in touch with Golden 1 CU can be done by accessing Online Account Management, email [email protected] or call 1-877-465-3361 and all the details can be found on this page.

Members of America First CU are offered a variety of options for helping their financial situation:

Skip-A-Payment - Log in to online banking and click on Skip a Payment. As a service to the members during the current COVID-19 situation, America First is offering up to two months of skipped payments and the standard $25 fee will be waived. No late charges will be assessed due to non-payment and credit bureau reporting of past due payments for borrowers on a forbearance plan associated with the coronavirus will be suspended.

Mortgage - Homeowners whose loans are owned by Fannie Mae or Freddie Mac may be eligible to receive a forbearance on their monthly mortgage payments for a period of 1 to 12 months.

Business Owners - Option to defer payments on business loans by up to 60 days without being charged a service fee. Low-rate Business Visa® credit cards and business lines of credit.

Relief Loans - You can call service center to see what financing options are available for your specific situation.

Financial Counseling - A free service with trained professionals to help you navigate turbulent times.

How to contact them or apply for relief - You can contact America First CU by calling 1-800-999-3961, sending an email to [email protected] or chat via online banking. More information can be found on this page.

If you’ve been impacted by COVID-19, SchoolsFirst FCU have solutions to help you weather this time of uncertainty. If your income has been reduced, or you’re experiencing a temporary layoff, SchoolsFirst FCU may be able to delay your loan payments, increase your credit line or waive fees.

How to contact them or apply for relief - To reach SchoolsFirst FCU you can log in your Online or Mobile Banking account and send a message using the “Message Center”, then selecting “COVID-19 Help” from the drop-down menu. More info can be found on this page.

Security Service FCU offers multiple types of support for the members impacted by COVID-19:

Consumers and Business Credit Cards - Automatic and pre-approved extensions for April and May payments for the cards that are not past due by more than 30 days.

Loans - Auto or personal loans that are not past due by more than 30 days benefit from 90-day due date extensions. All of this is pre-approved and automatic for April, May and June.

Mortgage - You can request assistance if you are concerned about your ability to make mortgage payments on time.

Business Owners - If your business credit card(s) are more than 30 days past due, payment extensions might be provided after a phone call with a service representative.

Deposits - Early Share Certificate (CD) withdrawal fee is waived.

How to contact them or apply for relief – To get more details or find out how to contact Security Service FCU, check this page. You can also directly phone 855-635-7535.

The following special services/programs are available to members for a limited time:

Skip-A-Payment - For qualifying card accounts, April’s statement for payment due in May will reflect a zero minimum amount due. During this time interest will continue to accrue; delinquent accounts are ineligible. A message on your statement will indicate eligibility.

Loans Extensions - 30, 60 or 90-day extension are available for Auto or Personal loans.

Lifeline Loan - You can apply for a loan up to $4,000, terms up to 60 months, 4% APR and no payments for the first 90 days.

Deposit Accounts - Waived fees for certain services like using non-Suncoast ATMs, Overdrafts and Courtesy Pay, Returned checks, CD early withdrawal.

How to contact them or apply for relief - You can check this page or get in contact with them by calling 800-999-5887. Login to Online or mobile banking for a faster approach. 

COVID-19 (Coronavirus) Updates for RBFCU Members:

Waived late fees for Consumer and Mortgage Loans - Late fees will be waived after they have been assessed at the 15-day mark.

Skip-a-Pay on Consumer Loans - Members with a Vehicle Loan or Personal Loan may be eligible for the Skip-A-Pay option offered for months March-June through their Online Banking account. Members who have an RBFCU Mastercard® credit card may also be eligible for Mastercard Skip-A-Pay in upcoming months. Check your Mastercard credit card statement to see if you are eligible. If you aren’t offered a Skip-A-Pay option, please call or chat to discuss other payment arrangement options.

Extensions on Mortgage Loans - Please contact RBFCU so that they will identify options that might be available for your unique situation.

Commercial Loans - RBFCU has reopened the Paycheck Protection Program (PPP) loan application for a limited time. If your small business is still in need of assistance, please fill out a request form through Newtek®, a trusted third-party partner that will expedite the process.

Penalty-free Certificate withdrawal - Eligible members will be able to withdraw, without penalty, an amount equal to two months net pay.

Financial counseling - GreenPath can partner with you to ease financial stress, manage debt, save for the future, make informed financial decisions, and achieve your financial goals.

How to contact them or apply for relief – You can call 1-800-580-3300 or check the info found on this page.

First Tech offers a special program to aid members that are experiencing financial hardship. An emergency loan is available for members and other additional measure includes:

Fee reimbursement and suspension - Through May 2020 all out-of-network ATM fees are reimbursed. Late fees, cash advance fees and returned check fees will be waived if they occur between May 1 and June 30, 2020. This applies to all consumer loans offered by First Tech including student refi, auto, credit card, personal and recreational loans.

Skip-a-payment, mortgage forbearance - Some members may qualify to skip payments on consumer loans or participate in mortgage forbearance.

Account requirements - Dividend Rewards Checking account requirements waived – Members that qualified for the higher rate on their Dividend Rewards Checking account in January or February of 2020 will not be required to meet the requirements in March, April or May of 2020.

How to contact them or apply for relief - You can schedule a virtual or an in-person appointment, call 855-855-8805 or go to this page to find more details.

Alliant CU members impacted by COVID-19 have the following options available:

Emergency Loan - Alliant CU is offering emergency loans with a discounted rate and first payment deferment. Loan amount ranges from $500 to $5,000, terms up to 4 years, APR as low as 3.24% and 90-day payment deferment.

Student Loans - Payment deferrals are being offered on all federal (Direct and FFELP) student loans through September 30, 2020.

Mortgage - Payment assistance is being offered to eligible members. Lenders are permitted to offer a 180-day payment deferral on mortgage loans.

Retirement savings - Access is being granted with the 10% early withdrawal fee being waived under certain circumstances for those needing to withdraw up to $100,000 early.

How to contact them or apply for relief - Detailed info can be found on this page, assistance with loans on this page. To contact them, you can choose from multiple options, see this page.

Star One CU offers a number of loan assistance options to provide short- and long-term relief to members affected by COVID-19, including deferred payments plans on our consumer and real estate loans.

Emergency Loan - Members may be eligible for up to $10,000 with a six-month deferred payment to help manage the expenses associated with this unexpected hardship.

How to contact them or apply for relief – More info can be found here and if you need further assistance, all their contact information can be found at the bottom of that page.