BMO Bank Car Loans

WORST bank I’ve worked with in a very long time.

The staff is incompetent. Their app is the worst banking app ever created. Their entire payment system is faulty, and when it breaks, they just claim you’re late on payments and ruin your credit score (despite lying to you that they won’t be doing that due to it being their systems fault).

If Tesla puts you with this bank through their financing, avoid it. Take the slightly higher interest rate from another bank.

Worst bank ever! Do not ever recommend doing business with them! As I'm getting ready to pay off my auto loan they now informed me that I owe some random $15 fee from 2019. They never once sent me any letter or email or anything saying this $15 is due or even why it's due. I called and was assured they would remove the fee however the request to remove it has now been denied because apparently they can't go back that far! Asked to speak with a supervisor and was placed on hold FOREVER! Never was able to speak with a supervisor. I'm considering buying another car and you can sure bet my loan will not be with Bank of the West! What if next time they just randomly add more fees they can't explain? I will never, ever do business with this bank again and I will tell everyone I know about my experience!

Good experience thus far o like the interest rate and monthly payments. Easy to make payment online and offers payoff letter easily as well.

I want to start by saying please take into account all the reviews for this bank and stay FAR FAR away.
I usually avoid writing bad reviews, because most of the time there is a resolution and understanding to the customer.

As a business, let alone a national bank, you should be all in on implementing and developing the customer experience. Right?

This place does the COMPLETE OPPOSITE. It seems like they are focused on how can I make it more difficult on the customer. Starting from online banking all the way down to their processes. Customer service??? HAHA you are better off not even calling.

When you can’t even properly communicate with the customer service agent, something is wrong. They are basically human robots in a third world country. While you are talking they are typing your question into their little chat box to get you an answer that hasn’t been updated in decades.

I have spent too much time dealing with things that should not have even been a problem. For that reason, no matter how many times BMO merges or gets bought out I will be here to let the people know to think twice before joining.

All in all, I am glad to say I successfully escaped the rat trap and wish the best for current customers as this bank will most likely not be around much longer. I will continue to share my experience in hopes to reach as many people as I can.

Nothing but a bunch of common thieves. Twice I've put in payment that they stated the account was invalid. Did they reach out or send an email? Nope. I got my confirmation email and was left to think everything was ok. It was only when I checked my account after returning from out of country to realize it didn't come out. I had to contact them. They have no system in place to tell their customers an error occurred. Instead I had to fight for over an hour to get the fee reversed when I had documented proof

Absolutely pathetic customer service. I have tried several methods to pay on my loan. Half of the time it either does not go through or they either claim it was rejected by my bank. I have contacted them on every occasion (8 total). They wait until the 30 day mark to notify you of no receipt. Everytime I call their customer service. It is a minimum 25 minute wait. I spoke with Ankita (supervisor @925-843-8881) on one occasion. She stated that if my payment does go through to contact her within 5 days. I tried contacting her 10 times leaving a voicemail every time. Zero contact back from her. Worthless. I have had proof everytime that the payment was made on time. But they say there is nothing they can do. You have to contact the payment compliance and credit department via snail mail only. They have never responded to a single inquiry. If you bank with these fools. You're taking a chance on your credit.

Some of the representatives I get on the phone are great. HOWEVER, they frequently do not leave notes or communicate with each other. I had one rep tell me we successfully deferred payment, then I get a notice that my payment was LATE and I had a fee. I call again and get a new rep that goes "oh well we don't offer that" and signed me up for a payment plan to recover. Instead of the $450 monthly, I would instead pay half of that installment for 3 months. And yet again, I get another notice that I have a late payment. And this time the guy I get on the phone (who was much nicer) tells me that I wasn't approved -DESPITE me receiving written notice AND an email that I was.

I am trying very hard to refinance. These guys are crooks, and unorganized as h3ll.

I cannot wait to finish paying my loan off with them. I make extra payments just in case something happens and I can't make a payment. Had a family issue and was not able to work. My account was in great standing that if I didn't need to make a payment for 2 months got the invoice showing nothing is due. Then in June they are telling me that my account is 60 days pass due. Can't get a Supervisor To call me back. Went to the bank with all my paperwork, called the loan department while in the bank went over my payments and invoice they say thats not what we showin the system,
they send out the receipt. So where is my money. 30 days and still waiting for a Supervisor call back but customer service keeps calling about my payment late. Hmmmmm. I WILL NEVERRRRR DO BUSSINESS WITH THEM AGAIN. AND IM GETTING A LAWYER BECAUSE THIS IS A MESS.

I cannot wait to refinance and get rid of BMO Harris Bank. Their website crashes all the time, you're SOL on making online payments, EVEN if you are the only person on the loan. They can "set up" automatic payment over the phone, but it doesn't kick in until months after. They will call you all day, you'll answer the phone, and no one is on the other end when you say "hello". Never had this issue with Ally, in fact, I never had to speak to customer service the whole time I had the loan. I will be refinancing with them as soon as I can, never had issues with them whatsoever.

Avoid these people like the plague. They make it WAY too difficult to pay, and then charge you extra and then you can amazingly NEVER get through to a human.