Some of the representatives I get on the phone are great. HOWEVER, they frequently do not leave notes or communicate with each other. I had one rep tell me we successfully deferred payment, then I get a notice that my payment was LATE and I had a fee. I call again and get a new rep that goes "oh well we don't offer that" and signed me up for a payment plan to recover. Instead of the $450 monthly, I would instead pay half of that installment for 3 months. And yet again, I get another notice that I have a late payment. And this time the guy I get on the phone (who was much nicer) tells me that I wasn't approved -DESPITE me receiving written notice AND an email that I was.
I am trying very hard to refinance. These guys are crooks, and unorganized as h3ll.
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Product: BMO Harris Bank Car Loans
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Saylor_kameelah @Saylor_kameelah
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1 Star Rating
Verified Customer
I cannot wait to finish paying my loan off with them. I make extra payments just in case something happens and I can't make a payment. Had a family issue and was not able to work. My account was in great standing that if I didn't need to make a payment for 2 months got the invoice showing nothing is due. Then in June they are telling me that my account is 60 days pass due. Can't get a Supervisor To call me back. Went to the bank with all my paperwork, called the loan department while in the bank went over my payments and invoice they say thats not what we showin the system, they send out the receipt. So where is my money. 30 days and still waiting for a Supervisor call back but customer service keeps calling about my payment late. Hmmmmm. I WILL NEVERRRRR DO BUSSINESS WITH THEM AGAIN. AND IM GETTING A LAWYER BECAUSE THIS IS A MESS.
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Product: BMO Harris Bank Car Loans
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ifilmyou14 @ifilmyou14
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1 Star Rating
I cannot wait to refinance and get rid of BMO Harris Bank. Their website crashes all the time, you're SOL on making online payments, EVEN if you are the only person on the loan. They can "set up" automatic payment over the phone, but it doesn't kick in until months after. They will call you all day, you'll answer the phone, and no one is on the other end when you say "hello". Never had this issue with Ally, in fact, I never had to speak to customer service the whole time I had the loan. I will be refinancing with them as soon as I can, never had issues with them whatsoever.
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Product: BMO Harris Bank Car Loans
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Philip @pbautobuyguy
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5 Star Rating
Verified Customer
Very nice to work with. Convenient location. I can add extra to my monthly payment which then goes to principal. Activity easily accessible.
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Product: BMO Harris Bank Car Loans
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Sara Schoon @sbohann1112
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1 Star Rating
Terrible service and miscommunication. I enrolled in autopay so that I don't have to worry about manually paying every month. Huge mistake. No one I've talked to seems to be able to understand why my payment still hasn't gone through, a week after the payment was due! You send a message through their portal, and good luck getting a response. You call them and the wait is long to speak to anyone. The option to call you back - well, that doesn't seem to work at all! I've done this at least 7 times in the past week, and never, have I received a call back. This place is terrible to have a car loan through! Paying manually is obviously the better option, and I wish I had just stuck with that.
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Product: BMO Harris Bank Car Loans
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Guido Cavalli @guidocavalli
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1 Star Rating
Worst customer service ever. Keep getting hangued up on the phone because they don't know how to fix something on my account. They cannot receive a payment or anything.
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Product: BMO Harris Bank Car Loans
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fdavidsondonnelly057 @fdavidsondonnelly057
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1 Star Rating
It does not surprise me that this bank is rating a 3.8. It is the worst bank we have ever dealt with and will never use them again.
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Product: BMO Harris Bank Car Loans
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Rae C @RaeC734
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1 Star Rating
Absolutely horrible horrible experience with this joke of a bank! Trying to get a Release of Lein for my elderly mother's car that was paid off years ago has been a nightmare. I lost count how many times I've been transfered then hung up on. I am actually on hold now while writing this review. I never even heard of this bank until I was helping my Mother after her car accident. With all of the other financial institutions out there why on earth did she she get hooked up with them?
Oh wait, I've been hung up on yet again... BMO Harris Bank doesn't even deserve one star. I'd rather do business with a squirrel.
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Product: BMO Harris Bank Car Loans
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renestarbuck868 @renestarbuck868
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4 Star Rating
I've secured three successful car loans using this bank. They have good interest rates as well. Recently my credit score experienced a high increase after I removed unwanted items off my credit report using the help of CreditMason, make consultations through a Google search. My credit score is presently at its best with no current debts.
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Product: BMO Harris Bank Car Loans
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Linda @wolfhollowranch
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5 Star Rating
Verified Customer
My car loan at BMO has been a good experience and great customer service. If I need to speak to someone I actually get someone that understands English and that I can understand. Big plus for me.
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Product: BMO Harris Bank Car Loans
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