Fifth Third Bank Car Loans

At any given moment I have no idea how much I owe on my car. I can't get logged in. I'm glad I have automatic payments set up because otherwise I wouldn't be able to pay. I'm getting divorced and when I tried to log in it asked for mfa, it wanted the password, then a text code, THEN a birthday. A little overkill but fine. I put in my birthday. Wrong birthday. I tried my ex's. Wrong birthday. We were together for 7 years I know his birthday. Even double checked to make sure I didn't somehow forget. I called them, and even though my name is on the loan the sexist jerks will only talk to my ex, and their call line is only open while he's at work. I had to call my ex at work to get him to tell them they can talk to me. They said his birthday is wrong. I said can you at least tell me what the typo on your end was so I can log in and they said no they can't give out that information. I asked if they would change it and they told me to get my own login, gave basic instructions and hung up before I could make sure it works. It didn't. That was months ago and has repeated pretty much every month since. I still haven't gotten logged in. Neither has my ex. They changed something and locked us out. Probably so we can't pay it off faster. Biggest scam I've ever dealt with and they act like it's our fault.

Highly unreasonable interest rates. Too much of my payments went towards interest. All things considered, this has been an inexplicably draining experience.

Website is god-awful, I was able to do an autopay through my bank luckily. For some untold reason you can't set up autopay on the website if you don't have a 5/3 bank account. Giving 3 stars because they had the best rate during this horrible time, and then I received a notice via mail that they had reduced the rate just a bit which saves me 15 bucks a month.

0 stars for this company. I got a car loan through them which is fine, the interest is not unreasonable for the times. The issue is their website/payment portal is completely useless. If you have a credit union outside of 5/3 bank you can't do automatic deposit. You need at least 2 days to have a payment to go through from an outside bank. So if on Wednesday you want Friday payment because you'll get a late fee on Sunday you are out of luck. The customer service is completely unhelpful. I asked them to send me my confirmation information on a payment to either my loan inbox or email they "did not have the ability " to do so, which is boggling in the 2022. Like you have a company email, you can screencap if for whatever backward reason you can't save basic information/ documents. I got an nsf from them and my bank because **I ** supposedly processed two payments back to back, despite only submitted 1 payment. This place has been such a garbage bank that I decided to just shell out the 30k and pay off my god forsaken loan. Except today was the withdrawal date I set up and behold money still in my account. So I go to my ledger, and "history requirement " is listed there. What in the world that means I don't know. No one has called and they're are no messages in my inbox or email about this, or if they want to confirm that I am showing that payment- which would be reasonable. Instead silence. I guess hoping I wouldn't notice so they can continue to charge me interest and hopefully get a late fee out of me. Absolutely do not recommend. Worst institution I have ever used.

OMG. I've called four times this morning and have been disconnected four different times. They can't provide me a direct number to call someone about discussing paying off my auto loans. By far the worst service and response I've ever had with a bank. These guys make BANK of America Customer Service look like the Gold Standard.

Very Informative and willing to work with you. I’m high risk due to age and not much credit history. I appreciate the opportunity.

i set up a payment and the agent told me everything was fine that my account was up-to-date and I need wasn't and because of their error they messed up my credit don't get loans with them

It’s been great except I can’t talk to anyone about my last payment. I think I have have missed my October payment because payment book says next payment is due in November.

Beyond awful customer service. The call center that this company uses refuses to transfer you to a manger or someone who can better explain a situation. The customer service rep I had could not answer any information that I was asking. Refused to send me a new bill so that I could review the items she was speaking about. I left the call with no further info or help.

53rd will not report to the 3 major creditors about your ontime payments, how much your loan is for and that you paid off your loan. When you try to call, you are on hold for 45+ minutes. Nobody cares there. I will not be using 53rd again. Save your self a fifth third and use a different lender.