Fifth Third Bank Car Loans

40 minutes on hold, including being disconnected once, to finally speak to a representative and be told to call back on Monday, she cannot access auto loans. I wanted the payoff for my car loan. My payments have always been on autopay, I don’t have a ‘four digit pin’ to get the information online. I give Fifth Third a “1” for lack of customer service, poorly established workflows and policies. I can call PNC at 3am and have all my issues or questions resolved. I’m not requesting a loan on a Saturday, just my balance.

Online account did not reflect actual amounts due. When I called to ask them about why my account still showed a balance of $1.24 when I had already payed them I was informed it was due to late fees. Fair enough if I owe, I owe. I asked why it didn't reflect on my account and she said idk it just doesn't. Very frustrating. She Never gave an answer just said yeah it was the way it was. This was my experience throughout the life of the loan. I asked to pay it right then so I could just be done with them and move on but she was unable to accept payment (big shocker there) but ironically she suggested I could go online and pay it. Even though my account only shows I owe $1.24. Just overall very unsatisfied with my experience. Would not recommend.

They are rude and of no help when I called to address an issue with my auto loan. They really need better customer service when a customer calls and let the customer explain the situation before cutting them off when they are talking. I wouldn't recommend this bank to anyone for anything they offer.

We had a loan on a motorcycle, and decided to sell it. First, they would NOT give us a payoff amount, just the balance. They were asked by us, and the credit union that the buyer was using. Second, the credit union would not give us the difference in the sales price versus payoff, so they sent the entire amount to 5/3. I called 5/3 a week later, they still didn't have the account paid off. I called again a few days later, the loan was then paid in full. I asked when they would be sending us the difference, They said they had to send it to whomever paid it off...? I called the credit union, they were told the money would come to us. I called 5/3 back. I told the rep what had happened, and made them verify that the money was coming to us. They said, yes, it would come to us, but only after 10 business days. Yesterday was the 10th business day. Called them today. Was told that it was NOW 10 days AFTER the account had closed, and THE ACCOUNT WAS NOT CLOSED. They "just didn't know why it wasn't closed. Now I have to wait for them to close the account, and ANOTHER 10 business days before they will cut the check - they are a bank, but can't wire the money to me, after all their mistakes. So now it will 7 1/2 weeks since we let the motorcycle leave with the buyer, and still don't have our money. This is the WORST experience I have EVER had with a bank or lender.

This bank clearly does not put customer service top of mind. I have made every car payment on time for the last 3 years except for last month where I mistakenly forgot to pay. No reminder emails but after 7 days I received 18 calls within a 48 hour period and never leaving a message or identifying them as the company. When I did pay, the calls kept coming and I finally answered and connected that the bank had been calling me and after I informed the customer service rep I paid 24 hours ago she said that the system did not register it. I get frequency of calls if I was a month late however a week is just plain terrible. I am looking into switching my loan but I don't suggest you go with this company for any type of loan.

I would not recommend this bank to my worst enemy. They have completly let me down over and over again. I had a vehicle loan through them, with a balance of over 35k. I refinanced the loan through a local credit union, who sent the payoff check to them, and they cashed on 10/27/20. Today is 11/17/20, and they still have to pay the loan off, or release the title. I have spent over 6 and a half hours on the phone with them over the last week, for them to tell me that they are working on it, and it may be a couple of more days. But they sure are charging me late fees. DO NOT FINANCE WITH THEM.

Fifth third is truly my favorite finance company. The experience has been great! As my credit improved, the lowered my interest rate which was a total surprise.

Fifth Third kept putting negative credit reports on me as after my car was a total loss. The insurance company mailed the money to the wrong address. My pay history up to the wreck was exemplary! Always on time, and always paid extra toward the principle balance! I was unaware of gap insurance when I purchased it, did not get it and was never offered it. Therefore I had a balance after the final insurance pay off. I had to buy another car, so it was/ is extremely hard to make two car payments in one month. Especially during the pandemic and only working part time hours if I was lucky. Now, because of Fifth Third, my last pay off payment, was late. I called on the last day I could make the payment on time, and waited on the phone, in cue. The call was answered at 4:03pm Central time, my time and 5:03 Eastern Time. They left me in cue, therefore it forwarded my call to the answering service! The service said the office was closed til the next Monday, making my LAST PAYMENT IN FULL late again! Another negative hit on my credit! I will NEVER use Fifth Third Bank for any banking EVER AGAIN!