paid in full with purchase of new vehicle financed by us bank. key bank was a great bank to do business with, asked them to pay off all three of my vehicles, could not.
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Product: KeyBank Car Loans
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judithd_42 @judithd_42
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1 Star Rating
Verified Customer
I have had 3 payments not reported to credit agencies they were paid on time ! Actually early. Do not want the credit hit for a refinance, but don't like the not reporting of payments made
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Product: KeyBank Car Loans
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Sharon @harrissharon547
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5 Star Rating
Verified Customer
The people that I have spoken to are very helpful and extremely informative. I would like to thank Jessica and Tasha don't know their last names but they were very helpful when I needed to get a duplicate copy of my car title and the many other customer service reps that I have spoken to when making my car payment. Thank you Sharon Harris-Hunt
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Product: KeyBank Car Loans
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Russell @radracaer
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5 Star Rating
Verified Customer
Happy to do business with you I have a car loan never an issue look forward to having more loans in the future good job KeyBank Shine and very happy customer
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Product: KeyBank Car Loans
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Amanda Kiefer @telecast13
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1 Star Rating
Can't get away fast enough. I used my 1 COVID check to make FIVE total payments ($1200) in April. Even though I'm signed up for email alerts I never got an email or any notification that I forgot a payment in June. (Mind you if this were any other debt situation I wouldn't need to make any payments for 4 more months with all the extra payments I made). So I made a payment and received a notification that I had a payment pending. But it wasn't on my (other) bank account or my key bank account activity a day later. So I made a second one. Where I didn't receive a confirmation email. So I made another one. Still no pending transactions in either bank account or email. So I put it away for the weekend. Come Monday I get an email from my (other) bank saying my account is over drawn. ALL THREE payments hit. Can't get a hold of any one who seems to know how to fix the issue and I'm tired of being on hold. Getting a car loan refinance, running away and NEVER coming back
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Product: KeyBank Car Loans
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Joy @joyw_27
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5 Star Rating
Verified Customer
Never had a problem with Key Bank. They are always friendly and ready to answer any questions that I may have. I would definitely use them again.
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Product: KeyBank Car Loans
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wncarson @wncarson
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1 Star Rating
After paying off auto loan I'm unable to get title, unable to get any meaningful help from key bank to locate title. I will have to pay for state to re-issue, meanwhile the car I had paid off over 2 months ago sits and cost me for taxes and insurance because of key's complete lack of competence! And they could not care less!!!
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Product: KeyBank Car Loans
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almendra_minnaar @almendra_minnaar
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1 Star Rating
I ALWAYS pay my monthly loan several days before the due date. Once I paid extra to count for 4/5 months, but the following month already they charged me a late fee, they did this 3 times. I realized this several months later when a debt collection company called me about my account. When I explained the situation they told me they can only refund 1 late fee, yet several months after I learned they had never done so. In the meantime I spent more than an hour on the phone with people that can hardly speak proper english, and this is coming from a Spanish speaker, so no discrimination whatsoever. I would not recommend this company, they simply don't take care of their good paying customers!!!
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Product: KeyBank Car Loans
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kmaldrich10 @kmaldrich10
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1 Star Rating
Never go through key bank! I have never had so many issues with a bank! Tried to pay my bill with a credit card over the phone they then told me they don’t accept credit cards over the phone but I could go on the app or online and pay it! Wrong!! You can’t use credit cards at all. So I asked the last person I talked to I said basically what you're saying is because you don’t take credit cards I can’t pay my car payment and she said yup. The worst bank you can ever go through. They harass you like no other. One of the workers even told me that they have a way of getting ahold of other family members that aren’t even on the account. They managed to find my mom and my brother. Got both of their cell phone numbers and called them a bunch. They aren’t even on the account and have never been associated with the account or the bank. I will never ever bank with them again. And I pray other people will never bank with them.
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Product: KeyBank Car Loans
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Timothy @burnstimothy72
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4 Star Rating
Verified Customer
They’ve been here taking thin to the Covid and you know basically I’ve had a few bumps in the road but I’m on repairing my credit as we speak and that’s part of the program
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Product: KeyBank Car Loans
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