So, I was in the process of rebuilding my credit. I was in the upper 500’s and after a lot of research I decided to go ahead and take a chance at contacting [email protected] even though many people didn’t believe in credit repair companies. I am a living witness that contacting PINNACLE CREDIT SPECIALIST will raise your credit score. I am now at 802, 7 collections have been deleted. Good luck to anyone going down the same road I am. Let them know Janice Bonne referred you.
Axos Bank (aka UFB Direct, Nationwide Bank, Bank of the Internet, and who knows how many other aliases it is currently employing) provides a level of customer service that is grossly inadequate. A simple address change is near-impossible for this bank to process, so don't expect Axos to be competent when it comes to anything more complex. They are disorganized and sloppy, and at least one standard Axos practice -- auto-renewing CD's at less than half their then advertised rate for the period -- is simply deceitful, and borderline fraudulent. Recommend NOT doing business with Axos, or any of its aliases.
show more
show less
Product: Axos Bank Savings & CDs
Comment
3
0
Axos Bank @AxosBank
We are sorry to hear about your experience. Our Customer Experience team has been made aware of your feedback and will use this to help improve the level of service we can offer going forward.
show more
show less
Comment
0
0
rbp1092 @rbp1092
Report Abuse
1 Star Rating
I have been trying to close an account for about 8 months. My sister passed away from ovarian cancer in December 2018. I have been tasked with taking care of her affairs. She has a small amount of money in her account. The account charges a $5 service charge ever month. I am not concerned about the money in the account, I just want to close the account to avoid service charge bills in the future when the account runs out of money. I have spoken to mulitple Axos representatinves who have been absolutely no help. They have also told me that there is no one to talk to that can help me. I would suggest that you need a bank to include any customer service, you choose a different bank.
show more
show less
Product: Axos Bank Savings & CDs
Comment
0
0
Axos Bank @AxosBank
Hello, We are very sorry for your loss and your experience with Axos. Please email me so I can look into this for you. My email address is [email protected]
show more
show less
Comment
0
0
nm5053491153 @nm5053491153
Report Abuse
1 Star Rating
I had been called in regards to verifying information on my account that had been open since 03/2017 and had been told they'd close my account if I didn't respond back by 3:00 today, sure enough they sent me an e mail telling me they closed my account and sent me a refund check for the account balance. I wanted my statements and information they wanted to charge me $10 for that as I can't log into the account to view it online. They then tell me I can apply for a new account in 90 day's. It wouldn't have been very good if this were my principal ? Bank while traveling to pull something off like they did.
show more
show less
Product: Axos Bank Savings & CDs
Comment
1
0
jessicakmackinnon @jessicakmackinnon
Report Abuse
1 Star Rating
I’d give it no stars if possible. Been trying to close out an IRA for months. Every customer service rep gives different instructions -all of which require a notary to witness - and even the supervisors are useless. After all these forms have been submitted, they still won’t return our money. If you’re not already a customer of this bank, RUN. Their employees are not helpful, trained, or at all interested in helping customers.
show more
show less
Product: Axos Bank Savings & CDs
Comment
1
0
nazire_heron @nazire_heron
Report Abuse
1 Star Rating
I opened a one year CD with Nationwide Bank. About 6 months after opening Nationwide was taken over by Axos. My CD matured on Feb. 16, 2019 and on Feb. 18 I requested the CD be closed and the funds returned via ACH. Feb. 19 I received a message from Axos that they are unable to return funds via ACH but would return the money by check or I could pay for a wire transfer (I chose check). On Feb. 24 I checked my account and the CD still was not closed. I called and was told that the money would be returned after the 10 day grace period of the CD maturing. I requested to speak to a supervisor and after spending 40 minutes on hold was told none were available and my only option was to send a message on Axos' secure site as the people able to close the CD only monitor that and there is no way to reach them by phone. I sent another message but I am, and highly urge anyone having issues, reporting them to the Federal Reserve as this is unacceptable.
show more
show less
Product: Axos Bank Savings & CDs
Comment
0
0
Axos Bank @AxosBank
Thank you for your comments and I apologize for the frustrations you are having here. I'd like to make sure your needs are resolved but I am unable to do so with just the username above. Please send me an email at [email protected] and I will make sure you are responded to promptly. Thank you.
show more
show less
Comment
0
0
Susan Philips @Sphilips1976
They are a horrible company. CEO got his corrupt, IMO, audacious payday so it will only go downhill from here. Glassdoor reviews are insanely bad. They don't care about their employees and I will not support a company like that. CEO seems to think everyone is a short seller or disgruntled employee. Maybe when your turnover is so high and everyone hates working for you, you have a problem. The Board is just a complicit in this crony capitalism scheme.
show more
show less
Comment
0
0
Linda Edmondson @chapel555
Report Abuse
1 Star Rating
I opened a CD with Nationwide Bank. They decided to get out of banking and turned the banking over to Axos. One of my CDs matured on Feb.1, 2019. I wrote them on Jan 24 to request closing CD at maturity and sending the funds to the checking account that the money came from. I looked on Feb 2 (a Saturday), they still had my money. I called and was told it would be taken care as I requested. On Feb 4, I wrote again, they still have the money. On Feb 5, I called again. Was told the same story and a supervisor was taking care of this. On Feb 8, I rec'd email saying that I could have a check in the mail or I had to pay $35 for a wire transfer. I wrote back, just mail a check then. Here it is, Feb 11, 2019 and they still have my funds.
show more
show less
Product: Axos Bank Savings & CDs
Comment
1
0
Axos Bank @AxosBank
Thank you for your comments and I apologize for the frustrations you are having here. I'd like to make sure your needs are resolved but I am unable to do so with just the username above. Please send me an email at [email protected] and I will make sure you are responded to promptly. Thank you.
show more
show less
Comment
0
0
Review Axos Bank CD Rates
Axos Bank CD Rates Q&A
Get answers to your questions about Axos Bank CD Rates below. For more general questions, visit our Answers section.
We work hard to show you up-to-date product terms, however, this information does not originate from us and thus, we do not guarantee its accuracy. Actual terms may vary. Before submitting an application, always verify all terms and conditions with the offering institution. Please let us know if you notice any differences.
Ad Disclosure: Certain offers that appear on this site originate from paying advertisers, and this will be noted on an offer’s details page using the designation "Sponsored", where applicable. Advertising may impact how and where products appear on this site (including, for example, the order in which they appear). At WalletHub we try to present a wide array of offers, but our offers do not represent all financial services companies or products.
Editorial and user-generated content on this page is not provided, commissioned, reviewed, approved or otherwise endorsed by any issuer.
Want more options?WalletHub makes it easy to compare CD Rates across many companies.