Lousy customer service almost impossible to talk to person, I was told if I carry a certain balance in my bank account, that I would get extra .25 cash back using there credit card, this is a total lie, they do not pay extra false advertisement. I will keep my account only because they deal in foreign currency. but a very low balance. I will not be using there credit card.
Bank of America's customer service and feature set have been absolutely appalling over the 8+ years that I have been with the bank. They have constantly changed account standings, settings, and issue fees even though my account was well above the threshold for these. This required me to have a monthly call with BoA to get them to refund the fees and each time I was told that it would not happen in the future but that it is the "systems call" whether or not changes and fees are issued; in other words, you will be charged a fee regardless of whether or not your account meets the minimum requirements for the fees to be waived. It seems that the "system" does this simply to be an inconvenience to you - each time I called the BoA customer service I have had to wait 15+ minutes on the phone and the callback feature does not work often either.
I also have a Small Business Account with BoA; again, it more than meets the minimum requirements for all fees to be waived, yet each month I am charged a fee which I have to call to get reimbursed. I have made in-person meetings at my local branch, and while the agents have been very helpful, it seems that they don't entirely know how the BoA system works. This is surprising as they were unable to answer some of my basic questions, including why the system charges fees when the account is above the threshold.
Overall, after 8+ years I have had enough of poor customer service where each agent says something different and seemingly no one understands how the system works and I have had enough of a broken system that charges its users fees regardless of whether or not they meet the threshold for the fees to be waived. Since I will be leaving BoA, I will be pulling my Small Business Account and have also had my partners and employees switch to the other bank where our Small Business Account moved to. Everyone seemed to have issues with Bank of America and were more than happy to move - this should tell you more than enough about the quality of service you will receive at Bank of America.
They close the account three days after opening it. Not worth the time or effort. The same day I went to activate my card a guy who had a attitude told me it was closed for no reason. And I can’t open another account with them in this lifetime. Luckily I could give a flying f all I care about is my money. No one wants to have to wait for a check when if you could’ve notified me I could’ve moved it the same day.
@Bankofamerica will not proctect you money instead they willing to rob you !! Get your money out ASAP warning to you they did to me they will,get your money and even you the cortesy to let you know what going on Get out of @bankofamerica
I opened up just an savings account. It was only open 2 days. They shut my account down for no reason. Saying it was a business decision not to do business with me. They refused to explain why. The lady said she doesn't have to explain anything to me. I never dealt with this bank before. As a citizen I felt horrible, because I was denied the right to have an account with the bank. However, if you are an illegal immigrant and you have a passport you can have an account. Now my wife who opened up her account the same day is really considering closing her account as well.
Most horrific banking experience. Wanted to cancel my saving account and called them zillion of times. First of all, they opened my account without telling me that there will be $12 maintenance fee/month. After being charged for a couple of months, I called them to cancel it. Women working there are out-of-their mind. They always came up with hundreds of reasons for not being able to cancel my account (like charges suddenly appeared at the same exact time in the middle of the month when I wanted to cancel my account). Guys working there are really racists and sketchy. They are so afraid to introduce themselves by their last names. I talked to this George guy who refused to tell me his last name while he repeatedly told me that he has my last name differently on-file. Made me sound like I don't know the root of my family. Every time, I called these people, they were more concerned about asking my mailing address precisely down to the zip code (which I am pretty sure they could look it up if they have a brain or some sense of being a human) to deliver a piece of useless confirmation (which I am very sure that they could deliver by email). Overall, they are genuinely more concerned about where I live and my ethnicity rather than offering me some professional help. Overall, a group of very sketchy, racist, unprofessional people working at the bank.
I opened a Bank of America checking account in high school, and was able to maintain the same account throughout college with no monthly fees. When I graduated college, Bank of America made me switch my student account for a normal account, which sadly included monthly fees. They had a promotion at the time that if you opened a savings account at the same time, and had a set monthly transfer of at least $25 from your checking to your savings account then you could avoid monthly fees. Obviously, I opened up a savings account that day. The things I like about my savings account are that I can transfer immediately between my checking and savings and that there are no transfer fees between my accounts. The interest rate is low though, and I know that I should be investing this money rather than just saving it, especially at my age. This savings account is okay, but there are definitely better options out there.
Bank of America has been a great bank for me. I have been a customer for over 20 years. I started with a basic checking account years ago and have now moved onto the bigger and better accounts. I could not be happier with this bank and the savings account! I’m really happy with the higher interest rates, and as long as you keep enough money in the bank, then there are no monthly service fees. I couldn’t be happier with free banking! The customer service here is by far better than any other bank I have used in the past. I will be a forever customer.
It's middle of the road. I started out with a student account. That was great because there was no fees and I didn't have to meet minimums. Once that ended I had to have so over $2500 or transfer money every month and that got a little tedious. This account doesn't really earn any tangible money in interest. Even over $15000 in the bank, I’m getting less than a quarter of a dollar per month. The service of the bank was the only saving grace because I could use the mobile app and there are always branches near me to help with any issue. Anytime I had a problem it was resolved with a phone call in a few days.
I like my Bank of America regular savings accounts because I can use the linked checking account to save money easily. I have the "keep the change" monies going in directly from my checking account each month. I also like having my savings account set up to cover any accidents that might occur on my checking account with an overdraft protection. This actually did come in handy once, when a store clerk double rang my card and caused me to go into the red in my checking, my savings account had enough in it to cover it. The main thing I do not like about that is how much money they charge for you being able to use your own money to do this. This was 25 dollars it cost me and I thought that was highway robbery. It is what it is, other than that I really like my account. I would say that if they raise that rate much more, I would consider moving my account but for now since I don't plan on using overdraft protection much, It is okay.
In the event that in a given week, for this product, there were multiple applicable rates in our database based on different criteria, the above graph reflects the lowest interest rate recorded. Before submitting an application, always verify with the issuing institution (i.e. bank, credit union, other lender) the rates, fees, and all terms and conditions accompanying the application.