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Always liked this bank until I had to deal with their IRA department. They are either totally criminal or totally incompetent or both. They emptied my husband's IRA on August 29th, per our request, but as of today (September 20th) the money has yet to show up at its destination! Repeated attempts to handle wasted a lot of time and patience, netted many excuses but still no money. They supposedly put a stopped payment on the first check and sent another. Either has yet to arrive. Even the US post couldn't possibly have lost two different checks in a row or have taken this long to get something from Minnesota to Florida, for crying out loud. Is someone investing our money on the side for a little extra profit? How can a bank operate this way when all it actually can provide for all the money it makes is trust?…show more
Someone should investigate whether Capital One deliberately engages in falsely advertised CD rates. A year ago I build a CD-ladder (1, 3, and 5 year). They advertised good rates that went up for each additional year that I tied up my money. The confirmation numbers thru online purchase did not show the purchased rate, so had no proof. When I checked the account, they had locked in all of my money for 5 years at the lowest (12 mo. rate). I called to complain, and they tortured me with terrible "customer service" agents who said the rates had changed after my purchase. Eventually they agreed to give the 5 yr. rates for all 4 CDs, A year later, all my CDs are earning the 12 mo rate.…show more
Is 7-18-2018. I want to tell about the experience I have with Capital One. They run a promotion a few months ago for deposit $250,000.00 stay 90 days and receive $1000 bonus. After I did it, no bonus received, I called and called over 10 times and went by to the branch, now is 18 days passed. They gave me the run around, they repeatedly told me: would be post to your account tonight just to get me off the phone. I do not understand why capital one treat customer this way. Be aware, don't be the next victim. Is not worth the time.…show more
I set up a money market online with Capitol One. That is the only way to do it with them. They took monies out of my checking account and when i logged onto my supposed account, the money market wasnt there. ZI thought my money had vanished, I was panicked. I called and they referred it to their tech dept which I heard from the following week. Turns out that their online system doesnt work very well. They now have to go in to the system and redo it. So I cant log into my account online for 2 more weeks, thru no fault of my own. You would think since they are online accounts, they would have this system perfected!…show more
On 1/5/18, I tried to close my account. I am unable to close my account online (the bank doesn't offer that feature). I called them. I was on hold for 2 hours and transferred 5 times. I was asked countless security questions, and answered each one correctly. However, then I was transferred again to another person, and the call was dropped during the transfer. My account balance is $0. I have filed a complaint against the bank with the Federal Reserve. All I want to do is close my account.…show more
They make too many mistakes. I have a Capital One 360 account that was originally and ING account. I would be out $1790 if I didn't catch their mistake, then I asked them for my statements going back which they sent,and they send me somebody else's statements.
do you suffer from pmb or mail forwarding service and BANK PROBLEMS? If you have pmb and no residence These people are thieves. I have evidence that proves CapitalOne360 are Thieves. And further-more the said victim is a Surviving Vets spouse and senior citizen.
Extremely dissapointed. I wouldn't recommend this crappy, Horrible service. I ask to speak to a Rep, they transfer me to a voicemail. They dont call you back. They get your money in ibe day. It takes 10 business days and I still haven't received money nor call. They don't send emails, they send letters that never make it. Total crap
I have a Capital One 360 account that was originally and ING account. DO NOT bank with this company if you need reliable deposits. They will hold your money without explanation, even if it has already been deducted from your transfer account. I've faced bounced check fees for writing checks against money that was mysteriously held for several business days. Without a guarantee of your deposit time (which is an industry standard, correct?), what purpose does the account have for any timely use?…show more
Some of the main differences are: different interest rates, the savings account has an introductory interest rate for the first 6 months and a minimum initial deposit of $5, both of which the 360 account lacks. You can better compare the two accounts here: https://www.capitalone.com/savings-accounts/compare/ .
You have several options:
Use the 360 Checking Debit Card anywhere MasterCard is accepted.
Use the 360 Checking payment features.
Access cash for free at over 38,000 Allpoint® ATMs with your Card; or from merchants that allow cash back as a part of a PIN-based purchase.
Get a cash advance from a participating local bank using your Card for up to $5,000. Keep in mind the bank may have a lower withdrawal limit than Capital One 360.
Unfortunately, you will not receive a debit card when opening the 360 savings account. After your application is approved, you will receive the terms and conditions for the account which you will have to sign.
In the event that in a given week, for this product, there were multiple applicable rates in our database based on different criteria, the above graph reflects the lowest interest rate recorded. Before submitting an application, always verify with the issuing institution (i.e. bank, credit union, other lender) the rates, fees, and all terms and conditions accompanying the application.