We are long-time customers of CO. In the summer of 2019, we sold our home of 13+ years to move our family into a larger home and serve my parents. My father has Parkinson's Disease with Advanced Dementia and my mother has severe arthritis. We encouraged them to shift funds to CO in preparation for our move, so they placed over $240,000 in one of these accounts for the specific purpose of purchasing their half of the home we had placed under contract. At no time were they given any inclination that there would be an issue when it came time to wire these funds which we entrusting CO to manage for them. On the morning of our house closings, 11/8/19, the time came to wire the funds from their account to the law office. It was then that my mother’s wire request was DENIED because her account had not been opened for at least 60 days – a requirement she had NOT been made aware of until the very moment. She and my wife spoke with multiple representatives trying to resolve this, but none were helpful. They were offered neither a solution nor a clear explanation as to why Capital One would place us in such a dire situation. And no one could point them to any WRITTEN information that would inform a customer of this so-called "60-day policy" regarding wire transfers. We even made it clear that we could lose our house over this and no one was moved to help further. In the end, we were forced to delay our closing and pay a $500 early move-in fee. We asked Capital One to reimburse us this $500 fee which would not have been necessary if Capital One had disclosed information properly, and they were unmoved by our request. We are incredibly disappointed by a company whose mission statement is "to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking." I cannot see how INGENUITY was applied here. This was not a SIMPLE process in any way. And to unnecessarily render two families potentially homeless for seven days is INHUMANE. Capital One should be ashamed, but I'm sure they aren't because they are a business MACHINE that does not care about actual people.
Capital one said about 140,000 Social Security numbers and roughly 80,000 bank account numbers of its customers who have secured credit cards were stolen this year.
A supervisor gave me the cyber dept number and advised me to talk to find out if I was one of the victims. I called 844-388-8999, and asked if I was one of the victims that my info was compromised, she said 'I don't have that information.' I then asked what is capital one doing to prevent future scam? She again just said 'I don't have that information.' It is not very assuring to a customer.. she did offer 2 years of protection plan. Maybe that means I was one of the victims?
What I love about capital one 360 is that I get the interest rate of an online bank but I have branches near me in New York where I can deposit cash or checks in the atm if i don't choose to mobile deposit. Also the customer is top of the line!
I banked with WF for years, simply because that was the bank that my parents used and my very first account. Two years ago, I lost my job and started looking for ways to save money. That's when I discovered Capital One and decided to open a Money Market account with them, since a friend referred me and explained that I would get a $100 credit by signing up with her code, in addition to a 2% interest rate. I decided to try it and obtained $180 after the first 30 days of opening the account; $80 as interest, and $100 from my friend's referral code. I can't believe that I had spent so many years banking with institutions that only offered %0.01 for my money! While doing my research, I also saw that other banks advertise a 2% interest rate but when I clicked to find out more information, it was only offered on CD accounts, which means that I would have not been able to touch my money for 9 or 12 months. With Capital One's Money Market, that's not an issue. I can receive a high interest rate while also being able to access that money any time, without paying any penalties. Capital One 360 has helped me obtain more for my money and keep better track of my credit score through its "creditwise" reports. Once I got hired and started working full-time again, I also decided to start using Capital One credit cards. I started with the Quicksilver, and now I have the Savor card. I love how easy it is to pay or transfer money both through my computer and the phone app. I loved Quicksilver because it felt like a very honest card, you get 1.5% cash back on ALL your purchases, period. I didn't have to try to figure out if I was only getting 1% on gas, but 2% on entertainment, or try to figure out which purchase would classify for cash back. I now have the Savor card because I do spend a significant amount of money eating out and on entertainment, and the 4% cash back adds up fairly quickly. I genuinely feel that Capital One 360 has helped me improve my financial life and I prefer this bank over any of the other banks that I have used: higher interest, better and quicker customer service, and easy to use phone app. My only suggestion would be that I wish Capital One offered mortgage options, that way I wouldn't have to look for mortgage lenders through another bank. I highly recommend Capital One and think that you will find the right account and card for your needs. Here's my referral code, in case you decided to try it. I receive $20 for referring you, and you receive $100 for opening a new 360 account (360 Checking, 360 Savings or 360 Money Market), with an initial deposit of $250. Enjoy! https://capital.one/2Xrh0Wx
My parents tried to wire me money and the bank repeatedly refused the transaction. I am guessing its because they don't charge any fees for wires. The wire went through fine in my Chase account.
It's a shame that they try to get people in by saying no fees and stuff and then they deny people promised benefits.
Always liked this bank until I had to deal with their IRA department. They are either totally criminal or totally incompetent or both. They emptied my husband's IRA on August 29th, per our request, but as of today (September 20th) the money has yet to show up at its destination! Repeated attempts to handle wasted a lot of time and patience, netted many excuses but still no money. They supposedly put a stopped payment on the first check and sent another. Either has yet to arrive. Even the US post couldn't possibly have lost two different checks in a row or have taken this long to get something from Minnesota to Florida, for crying out loud. Is someone investing our money on the side for a little extra profit? How can a bank operate this way when all it actually can provide for all the money it makes is trust?
Someone should investigate whether Capital One deliberately engages in falsely advertised CD rates. A year ago I build a CD-ladder (1, 3, and 5 year). They advertised good rates that went up for each additional year that I tied up my money. The confirmation numbers thru online purchase did not show the purchased rate, so had no proof. When I checked the account, they had locked in all of my money for 5 years at the lowest (12 mo. rate). I called to complain, and they tortured me with terrible "customer service" agents who said the rates had changed after my purchase. Eventually they agreed to give the 5 yr. rates for all 4 CDs, A year later, all my CDs are earning the 12 mo rate.
Is 7-18-2018. I want to tell about the experience I have with Capital One. They run a promotion a few months ago for deposit $250,000.00 stay 90 days and receive $1000 bonus. After I did it, no bonus received, I called and called over 10 times and went by to the branch, now is 18 days passed. They gave me the run around, they repeatedly told me: would be post to your account tonight just to get me off the phone. I do not understand why capital one treat customer this way. Be aware, don't be the next victim. Is not worth the time.
I set up a money market online with Capitol One. That is the only way to do it with them. They took monies out of my checking account and when i logged onto my supposed account, the money market wasnt there. ZI thought my money had vanished, I was panicked. I called and they referred it to their tech dept which I heard from the following week. Turns out that their online system doesnt work very well. They now have to go in to the system and redo it. So I cant log into my account online for 2 more weeks, thru no fault of my own. You would think since they are online accounts, they would have this system perfected!
On 1/5/18, I tried to close my account. I am unable to close my account online (the bank doesn't offer that feature). I called them. I was on hold for 2 hours and transferred 5 times. I was asked countless security questions, and answered each one correctly. However, then I was transferred again to another person, and the call was dropped during the transfer. My account balance is $0. I have filed a complaint against the bank with the Federal Reserve. All I want to do is close my account.
In the event that in a given week, for this product, there were multiple applicable rates in our database based on different criteria, the above graph reflects the lowest interest rate recorded. Before submitting an application, always verify with the issuing institution (i.e. bank, credit union, other lender) the rates, fees, and all terms and conditions accompanying the application.