Buyer Beware banking with Citibank. The bank is great if you never need customer service. When you need help with your account, none of the service representatives are available or helpful. Expect long wait-times to speak to a representative. The reps are not very helpful and all outsourced from India. I've been trying to access my online account for a week (locked out) and none of the reps are helpful. They ask me a handful of questions, they run me in circles, finally, let me know they can't help me and hang up the phone. I've invested 100k with them and it's the biggest mistake! I would not recommend. Make sure to go with a bank that has a branch near you so if you need help, there is someone in the country to help you. I am still locked out of my account, and unable to access my money. I have talked to 7 total representatives who cannot help me. Very frustrating, and a bad mistake on my part not to do my research on the company further.
Awful beyond words! Opened a savings account and tried to link it with my other accounts all major financial institutions. Not only did it fail but not a single one of their customer service people cou figure our why. Finally went up to a VP of service and they admitted that any remote services are intentionally hampered by the system. So unless you live in a city with a branch, you can do nothing but leave your money with them. No flexibility. I have to go to an atm, pay a fee for every transaction and get my money out $200 at a time. They still have about $1800 of my money because they claim to have sent me checks for the balance which never came. Stay away.
Terrible customer service and lack of flexibility....after 2 weeks still waiting for the debit card to setup digital access. Refuses to honor promotional bonus terms even though account approval was delayed due to mail delivery issues related to Tropical Storm Imelda. They do offer a great interest rate on standard savings programs - but there are other options to earn a return with much better customer service and ethics/integrity. Stay away!
you call customer service line.... which i want every reader to do now... it will ask you for 14 questions which will take about 12 minutes to register... then it will ask you for your account number... if you do not have it with you ...it then asks for 6 more security questions.... then you have to be on hold... this will last 15 to 40 minutes.... the person that answers in in the philippines.. and they do not understand what i am saying in english... so i ask to be transferred to someone in america...where i actually live and have the account.. ok you get transferred... you will be on hold about 15 minutes.... then the questions come on again.... and you must answer them all ..again... a person comes on and says to hold on while they get someone in the right area... i am now asked about mortgages.... if i am a third party... if i am looking to open a new account... open a loan.... this takes another 15 minute.... the hold sometimes is longer and they keep saying how sorry they are to keep me waiting... so it asks... do i want to use online.... do i have a question or problem.... is it related to someone who has passed away.... will i be willing to stay on hold.... this is about 15 minutes sometimes longer... of course i am again in the wrong area.... so they need to transfer me.... i beg them not to as i am on for hours already.... she insists it will be immediate.... well 22 minutes later no one answers...i have the same horrible music as i did the last 5 calls... someone answers and they are in the philippines...i said i asked to be talking to someone in america... they said how sorry they are... that representatives are busy in america.... it is after hours so i do not know what they are busy about... they ask if they can help...i am asked the 12 questions again with a live person.... they then say that nothing is showing up....they need another person on another computer but they are so sorry.... 13 minutes later a new person answers...still in phiippines and they need to review the 12 questions again... and then they say how can i help you with the online banking.... i say i have a problem with my bank account... they say they can not help me i need banking department and customer service....r u kidding me...this has to be a joke...they are so so sorry for me... it will only take a few more minutes.... i wait 33 minutes and finally i get a person who is now asking me to verify new questions... mothers maiden name...favorite color...name of first pet.... someone how i made a mistake with my own life information... they say i need to go through a verification process... it is for my own safety and benefit... i say i just need to ask a question on my account.... they understand but need management to take over the call.....it takes 21 minutes to get a manager...and unbelievably they can not answer any questions regarding a branch account that was opened inside a branch...only the branch manager can answer... i told them i have been in the branch over a dozen times they have no answers and ask that i call corporate office...which i try every damn day for 2 weeks and get the run around.... they said they will escalate the problem and someone will call me in 24 to 72 hours..... after wasting another day on the phone 3 hours.. today alone.... 12 hours for the week... no one calls in 72 hours..or every during the week...so i am now on the phone trying again to get info..... every time i answer a question...the next one comes in spanish.... on its own... so i have to start all over.... so far spend the last 2 weeks on the phone and have zero info on my new account.... WARNING...RUN FROM THIS BANK.... DO NOT TRUST ANYTHING THEY SAY.... TO GET TO CORPORATE OFFICE IS IMPOSSIBLE.... TRY IT YOURSELF.... THEN LET ME KNOW.... I CALLED ALL HOURS...17 TIMES AND NEVER GOT ANY CORPORATE OFFICE.... I DID GET MANILLA EVERY TIME..... REMEMBER YOU HAVE TO KEEP ANSWERING THE QUESTIONS TO MOVE ON... SO PREPARE TO BE HOURS ON THE PHONE.... CITIBANK WILL DISCONNECT YOU EVERY THIRD CALL YOU MAKE...TRY IT YOURSELF.... IT JUST DISCONNECTS.... WORSE SYSTEM EVER...WORST COMPANY ON THE PLANET...ON FACEBOOK AND ON MY COMPANY NEWSLETTERS WILL WARN EVERYONE OF THIS HELL.....PURE HELL...
I have had 2 Citicards for years, and I recently opened a Citibank Accelerated Savings account. I already had logins for the two Citicards, but Citibank required a completely new login that would cover the new savings account and the 2 credit cards, and the old logins would no longer work. This was inconvenient at best.
I requested a replacement ATM card, and this resulted in my account being locked, and I was unable to sign in for several days until I received the new ATM card in the mail. They didn't tell me that I could use the original PIN from the old card with the new card, so I waited in vain for a new PIN to arrive. I also had to call in multiple times to try to get the various locks removed.
Once the locks were supposedly clear, I attempted a wire transfer from my new savings account. About 30 minutes later, I tried to take a look at my savings account, and it was COMPLETELY GONE from both my on-line access and the mobile app. Again, they locked my account, and blocked it from even showing on the web site. This was extremely frustrating. Haven't they ever heard of showing a certain amount as being on hold? I had to go through the whole process of calling into the security department at least 3 times to get this resolved. And even though you give the first person the answers to the security questions, every department they send you to asks the same questions. Seriously: If you answered the questions once, and you are still on the phone with them, can't they figure out that you're the same person? Twice I was asked if I was responding to "the voice mail," but they never sent me a voice mail.
Then they have this overly-rigid process of calling you back on the same number you just called them with, and then if that call drops, you have to start the whole process all over again from scratch with a completly new set of people. (No one ever asks you, "In case I lose this call, what is the best number for me to call you back?")
So, after all that, I was told that there is still ONE MORE LOCK on my account, and someone is reviewing that and will call me in 15 minutes. I'm still waiting for that call....
Citibank advertise a savings account with 2.36%APY, but when I tried to apply I found that the offer was valid for many states, but not in California where the rate offered by Citibank is a fraction of the one advertised, no explanation why they don't want the business in this state.
The advertising is done on the Citi Card login web page for Costco.
What is wrong with Citibank and California customers ?
Evidently Citibank hates the business of customers like me just because I live in California !
This really sucks, I guess I'll have to shop for a different bank.
I tried to open a savings account to get the $600 bonus for depositing $50K. They drove me nuts asking for all kinds of documents and I am an existing (not anymore) customer. I called in to find out what was going on and was on hold for over 30 minutes and then got the rudest person. So over Citi!
I have CITI NRO account for a while. I transferred money to buy property in India in 2010. JP/JIL/JAL Builder did a fraud and did not deliver the property. So I transferred the rights to another buyer in India with the builder. Here is the nightmare started with citi bank. I want to transfer the money back to US on Nov 30th 2018. Citi asked me to provide a registry deed of the property where as the property is not even delivered by the builder (expected to be delivered in 3 months) . I have nothing to do with registry. It was a simple transfer of rights at the builder. I provided the following to prove the source of my funds to citi bank. Notarized sale agreement, Stamp duty was paid by the new buyer, NOC from builder for transfer with new assignee, my lower TDS deduction certificate from Income Tax department, 1% TDS deduction certificate from the buyer which clearly indicate in Citi account that money came from the buyer. I also provided citi bank issued FICR certificate that this money originally came from US in 2010-11. I want to transfer this money on 30th November 2018 when USD was 69.74 and now it is 72.43. And I am still waiting from citi bank. I asked Citi a written statement that the documents I provided are not sufficient to transfer the money so that I can sue them for harassment and loss on conversion rate. I wrote to citi customer service head, its being 3 business day, they did not reply to the email forget about calling. I am very disappointing with the inefficiency of staff and lack of knowledge on repatriation process. I hope this feedback will help people in my situation. Be aware that citi can hold your money for few weeks/months and you will be stuck.
I have several savings accounts with Citibank. One of the nice things about Citibank is that they have no problem with the fact that I have five distinct savings accounts - each of them with a specific purpose. It really helps be to keep track of my savings for specific goals. While I've never had any problems, I did once need to contact them for further information. I went through two customer service representatives before I finally got one that was fluent in English. While I understand that corporations use outsourcing to save money, I really prefer to discuss financial details with somebody that (a) I can understand easily and (b) that I feel confident understands me.
My family switched over to citibank when my father's company got acquired; I have never been happier with a savings account. All the employees at my branch are always very friendly and very helpful. The ability to use online banking has saved such a large amount of my time that I can't imagine having a savings account that doesn't have online banking! I also have a few loans through citi, and my parents mortgage is through citi, so having all our accounts with one great provider is a huge benefit for us all. They have a great interest rate and it actually inspires me to save my money, which is a great practice to have!
In the event that in a given week, for this product, there were multiple applicable rates in our database based on different criteria, the above graph reflects the lowest interest rate recorded. Before submitting an application, always verify with the issuing institution (i.e. bank, credit union, other lender) the rates, fees, and all terms and conditions accompanying the application.