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Umpqua took over Sterling a few years ago, and unfortunately since the take-over their customer service has really gone down-hill. I had to call customer service about a deposit that went missing recently and the response I got from the customer service representative and their supervisor was basically, “tough luck, not our problem”. The account also doesn’t pay any interest at all despite being converted from an interest paying Sterling account. There are a lot of really great credit unions in the area that offer much better customer service and pay interest on their accounts! I recommend going with one of them instead. Save yourself the hassle!
Fantastic bank. It was pretty straightforward getting my CD account set up. The lady who helped me was really down to earth and helpful. It certainly didn't feel informal like other banks can feel at times. It was a somewhat lengthy process, but with the amount of money I deposited, I was willing to be patient. Overall, I was extremely pleased with the service I received, and have had absolutely no problems since. I have recommended Umpqua to friends and family, and I will continue to do so in the future.
Umpqua bank is a community oriented bank. They do not have great interest rates on their savings accounts. They also do not have mobile check deposit (though they are working on it). That being said, what makes me give them this review is their commitment to excellence. Firstly, our local Umpqua bank is involved in our community and supports student organizations such as the FFA by purchasing student projects at our annual fair's auction. Secondly, when I had a dispute with a company (Freeway Insurance) that was acting scandalously and was unwilling to work with me, I talked to Umpqua, and they investigated the problem and worked with me to have my funds back into my account within 3 days. Needless to say they've earned my loyalty, so long as my account doesn't have fees attached! I would highly recommend them as a general use bank.
Umpqua bank has been a consistently positive experience. I recently moved a savings account there and they were prompt and helpful when helping me choose which services were best for me. Their savings accounts and CDs had very reasonable terms, and a good interest rate. This was my first time doing any sort of investing and I wanted to open a CD, even though I was Q customer with very modest funds they still took the time to sit down with me and show me the process. I am very grateful for their friendliness and help, and I appreciate helping local businesses.
In the event that in a given week, for this product, there were multiple applicable rates in our database based on different criteria, the above graph reflects the lowest interest rate recorded. Before submitting an application, always verify with the issuing institution (i.e. bank, credit union, other lender) the rates, fees, and all terms and conditions accompanying the application.