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My account has been frozen twice over the past five months. Citi takes forever to process the information, and the estimate of 4-5 days happens only after you contact them about it. My account is still currently frozen, and has been for the last few weeks. Right before the first time my account was frozen, the rep who I was in direct contact with ghosted me hard and made up these lame excuses as to why she couldn't help.
TLDR Citi isn't proactive enough in relieving their customers' problems and are bad at communication.…read more
Poor Customer Service, Low Saving Interest Rate, Slow Process Last several years, Citibank customer service (banking) got worse and worse. The telephone customer service is the worst in the banking industry. Most of time, the holding time is very long. Many reps are not knowledgeable. They transfer you to different reps different departments back and forth, but could not get simple questions answered. You need to call back a number of times and spend hours and hours on the phone for the same issue. You try to open an account? 3 weeks later you receive a mail and find they open a wrong account for you. Or, a week later when you call to check the application status, they tell you they could not find your application. Also, the products are not competitive and the saving interest rate is extremely low. In addition, the external transfer takes 3-4 business days to complete. It takes 1 business day for other banks (even the small local banks) to complete the external transfer. Overall, Citibank entire system needs big and significant change.…read more
You know what I am 100 % disabled and have had my identity stolen 5 times and scammed out of thousands of dollars I reach out for help and get judged instead so I fought for my what is now miserable life to live in a world of selfishness creed rudeness and last but not least judgement oh I all most forget gutless because if I have something to say I come right out and say it with no fear and with pride knowing when I do leave this hatred filled universe and move to better things I know where I am going because I have been forgiven the people that commit the sins above should pray now or they will be floating in lingo because they were so self cosumed and downing other humans that not a thought went through a tiny little brain of what if!!!! So thanks I need no help from self consumed rich POS's such as yourself and your company's help I will do this on my own and with this being said I have a 130 family members and friends and skills of texting so keep judging and losing business I have never done anything to you or any bank for that matter my name was used but it wasn't me…read more
This bank has terrible customer service. I looked online on my accounts and it showed a $0 balance ( I freaked out because of how much money I deposited in it and it was missing. ). I called customer service, after waiting 10 minutes on hold the rep. they proceeded to tell me they closed the accounts. She could not tell me the reason why but I knew why. Almost 18 months ago I made money off of a cash bonus offer from opening up an account through them. There was another cash bonus offer last month so I did the same this time and of coarse I read all the rules to make sure I could get the cash bonus. So I know they black listed me but of coarse I can not prove it. I contacted their online chat and that rep. told me they closed the account due to not receiving the proper documents they requested. I sent those documents by email and mail the day of the request. They never contacted me saying the documents were not received. This is a dirty, dishonest bank.…read more
I opened a new account online and assumed everything was alright. Received my debit card but not my PIN. I called in to check the status and was told that it should be coming the next day. It did not. I called back in and was told that there was a hold on my account due to the power bill I sent in. No one had bothered to call and tell me this. I sent in the next months power bill and was told that the hold was released and guaranteed that my PIN would arrive Saturday, so I switched my direct deposit information to Citi. Again, it did not. I got a phone call the following Monday (yesterday) informing me that the couldn't take what I sent in because it was a pre-paid utility. I faxed over my paystub and called back in to try to get answers but no one gave two shits. I repeatedly asked for a supervisor but would not be transferred, instead I was told that I could verify my phone number and a manager would call me back within 24 hours. I still have not received a call back. And now, my entire paycheck is sitting in the account but I can't access it. I keep being told that it will be 24-48 business hours, which puts me out of money for a week. I have bills to pay and was lied to repeatedly by your employees. I will NEVER recommend CitiBank and plan to close the account as soon as my money is available to me. This is ABSOLUTELY ridiculous and the customer service is HORRIBLE. I would suggest that no one should do business with Citi for any purpose.…read more
1 star rating is over rated! terrible bank! I use to be citgold, but there was forgery on my check and ciitbank did nothing about it! They let the forgery happen with all my signature specimen with them and they let the thief go. DONT TRUST CITIBANK! they are THUGS!
Signed up for a promotion and had my money "locked" into an account with them for 3 months. After I didn't get the promotional money added to my account, they said I never met the terms of the promotion, so essentially I lost $200 due to their disorganization. Getting in touch with an actual person was almost impossible as well. I would never recommend this bank.
Horrible company! Allows contractors to commit blatant fraud, drags the dispute on for 90 days, and then sides with the contractor who has OBVIOUSLY submitted fake "evidence". Doing all of this while continuously asking for more documentation, that has absolutely nothing to do with the case. How is a person suppose to get a "refund authorization" from someone who is a scam artist?!?!? That makes absolutely zero sense. Way to be incompetent. My dog has more common sense than your "investigators".…read more
The worst bank ever! Your money is unsafe with this bank, when you will have hard time and ask this bank help you they will make your situation even harder, and they will try to cheat you if they could. So don’t have any deals with this bank even if it close to your house but if you already a customer leave this bank as soon as possible before you get hard time and this bank will take advantage on you! I had account in this bank more than a year and what I’ve experienced. Someone took about $300 from my account in Japan without my card, so don’t be impressed that this bank says that we have secure cards with cheap, the account security is so weak that hackers don’t need not you, not your card for grub money from your account in this bank. And security system so stupid that it can’t figure out that if I pay with this card a few hours before in Miami I can’t be already in Japan. And after I report about this fraud in this bank they said that they will investigate this problem and if all OK I’ll get refund within 10 business day! It sounds like this is my problem that Citibank gave my money someone in Japan! And I guess I’m lucky that they didn’t took all my money because it would be hard be without money within 10 business days! And they try to cheat you if they can! For example I pay nothing for use my debit card if I make at least one registered transaction, other way I have to pay $10. So I created an auto payment for my phone so I didn’t worry about this. But in several month I saw that I was charged $10 as monthly payment. I contacted bank throw chat but they said this is because your money was sent later so it wasn’t in my cycle period and refused refund me my money! Like this is my problem that this bank sent it later though money was available on my account and it was the auto payment, so bank sent it itself! And only after I called in bank they refund me money. And the worst thing from this bank is that if you have a problem get your money and ask Citibank to help you with this they will make you time harder. For example, I won some expensive lot and was a little short in money for pay for it but I thought, not a big problem tomorrow I will have a pay day and I have $300 available right now and $200 on next day as usual. I was need $400. So I asked bank on chat if they can give me $400 immediately after deposit my check, he said I have to ask it in bank. So next day I went to Citibank bank deposit my check and saw that now available immediately not $300 but only $100! When I asked what happened they said the bank changed its policy. I asked why? They said bank can do it when it wants and how it wants without any notification of clients. I asked help me because other way I will have to pay late fee if I will not pay now but they help me nothing. You may think it is happened sometimes. When I again had the same problem and asked bunk again help me cash my check faster they said it is federal law and they can cash my check up to 7 days! So they gave me nothing on next day and said I have to wait till Wednesday for completely cash my check, though I said I need pay my rent and I need this money as soon as possible! So my recommendation never have any deals with Citibank and if you already customer of Citibank leave it as soon as possible for you and your money safety!…read more
Qualifying Direct Deposits are Automated Clearing House (ACH) credits, which may include payroll, pension or government payments (such as Social Security) by your employer, or an outside agency. Qualifying Bill Payments are individual or recurring bill payments made through CitiPhone Banking (including bill payments made using Citibank's Telephone Automated Bill Payment Service and Staff Assisted Bill Payments), Citibank Online, CitiBusiness Online and Citi Mobile. Qualifying Bill Payments do not include payments made by check or internal transfer payments made to accounts of Citibank or its affiliates.
No, after depositing the check the funds will be made available on the 5th business day after the deposit. This is a special rule that applies to new account, which will no longer apply after 30 days from opening the account. After, these 30 days the funds from a check deposit will be made available on the next business day after the business day of the deposit.
Qualifying bill payments are those using Citibank® Online, CitiMobile or CitiPhone Banking®. A bill that is paid by making a transfer between linked accounts and/or transfer payments made to accounts within Citibank or to accounts with Citibank affiliates does not qualify as a bill payment.
That depends on the type and amount of the deposit. Wire transfers and electronic payments, as well as U.S. Treasury Checks, Federal Home Loan Bank Checks, and U.S. Postal Money Orders are available the next business day. Cashier's checks, teller's checks, certified checks, and state and local government checks will generally be available the next day, but they may require special handling. Please call customer service at 1-800-274-6660 for details.
In the event that in a given week, for this product, there were multiple applicable rates in our database based on different criteria, the above graph reflects the lowest interest rate recorded. Before submitting an application, always verify with the issuing institution (i.e. bank, credit union, other lender) the rates, fees, and all terms and conditions accompanying the application.