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This bank is terrible. I authorized an online payment for Real Estate Taxes not realizing I had already paid it. I authorized a stop payment on the check and paid the fee. 2 weeks later fifth third debited my account for the amount of the check. Since it had gone through there was nothing they could do. My experience with Customer service was terrible. I highly recommend any other bank but this one. I will be closing my account. .…read more
ONE STAR IS TOO MUCH FOR THIS GUETHO BANK !!! Indianapolis location 38street and Pensylvania , New manager, A giant Black lady with a wig espends 45 minutes with each client talking personal stuff , while you wait on the lobby like an idiot !! They call you loud by your name as soon as you walk in the door letting everyone inside hears , and that to me is very WRONG and NOT PRIVATE AT ALL !! BANK EMPLOYERTS ARE WOMEN THAT TALKS TOO MUCH WITH EVERYONE THAT WALKS IN ! THEY NEED TO BE MORE PROFESSIONALS AS A BANK ORGANIZATION AND NOT LIKE A PERSONAL FRIEND AT THE BAR !…read more
I use to bank with 53 and eventually ended up working for the call center. I will tell you first hand that they do not keep the customer at the center of everything they do. They push for handle time to quickly get customers off of the phone. Handle time is EVERYTHING to them, the customer is not. The big one I noticed was all customer support agents are on their cell phones while on the phone with customers. Umm how is this not a security breach? All of your personal information is right in front of their face. Social security number, address, date of birth, phone number, CREDIT CARD AND DEBIT CARD NUMBERS, everything. It would be so easy to write down your info and save it in a cell phone and there goes your whole life basically. I know almost all of other banks would not allow this for the safety of the customers but 53 does not care. I wouldn’t trust to bank with them just for this reason.
I’m glad I left when I did as they treat every customer as well as employee as another number and completely replaceable.
I would recommend going to chase, or any other bank besides Fifth Third.…read more
BEWARE! Opened new checking and savings accounts with the promise of $550.00 in bonus money if the balances were maintained for 90 days. We opened the accounts on 8/7/2018. No money was taken out of the accounts since they were opened. Today - 1/8/2019 no bonus money has been deposited into our account. We have called and gone by the bank to find out why and we are always told they will look into it and get back to us - they never do call us back. Was thinking about transferring all our funds to them and banking with them but so glad we did not! We will stay with our current bank which has been wonderful and customer service is always outstanding! I will update this review if we do receive the bonus money but I would not hold you breath.…read more
Fifth third bank is a horrific idea for a business account. I have been in business for over 30 years and made the mistake moving to this bank. As a contractor i had recieved a 2 party check from progressive insirance company in the name of my business and the customer, when i went to deposit the check they said i would need the customer with me to authorize his signature. I called the insurance agency and the marine group and in all there times in business have never heard of this. They suggested to go to a business friendly bank and close out fifth third because they are a joke and that is an understatement ! I will be leaving fifth third in 3 days as they are a disgrace to the business community. NEVER USE FIFTH THIRD BANK I CANNOT STRESS ENOUGH !…read more
Fifth Third has the WORST customer service! my fiancé applied for a loan that ended up being a scam, well instead of Fifth Third having his back and covering all charges & checks, knowing it was fraud, they made him pay for the bad check fee AND closed his account & said he can’t bank with them anymore?!!! way to kick someone when they’re down!! don’t banks have insurance that specifically covers fraud?!! not to mention the customer service over the phone blamed him even though he was the victim!!!! shame on you, Fifth Third!!!! DO NOT BANK HERE!!!!!…read more
Inflexible and highly unethical with banking practices, service, and fees. The are no advantages doing business with this bank that other local branches can't exceed. Every branch has proven unprofessional and impersonal.
Stole money, straight from my account, told me some jargon about a loophole that said I was overdrafted, meanwhile, i never was... they lost an 8 year 7 year customer over 74 dollars.... one of the worst national banks out there. Take your money anywhere but here.... god aweful, and rude customer service.... takes days and days for transactions to clear.... so you never know whats gonna clear your account, and when, inconsistencies on direct deposits, ie... funds never available when they're supposed to be, and absolute lack of atms. And ridiculously low limits on withdrawals from their atms.... i would maybe reccomend them to my worst enemy, but only if i wanted to laugh at his expense!!!…read more
After receiving an abundance of new account bonus offers, I finally decided to give them a try. The promotion was a $200 new account bonus if a minimum $500 balance was maintained. So, what the heck, give them a chance right? Wrong, don't do it. First I'm told that if I'd like to have the service charges waived all I have to do is have the account set up with direct deposit. So, I do. Every week a direct deposit. After the first month, an $11.00 service charge. I call to find out why. I'm told the direct deposits must total $500 during the month to qualify.
Still, I wait the 90 days for the $200 bonus to pay. You guessed it, no payment. I inquire to find out why. Customer service directs me to the branch. The branch can't do anything to correct the account to pay the $200 bonus because I don't have the original code. That's because I gave it to the representative, Curtis Gardner, Jr., when I opened the account. And, shazam, he no longer works there.
Worst experience ever! After being with them only for like 2 or 3 months I’m closing my account with them. It has been issues since day one from canceling and holing purchases to bad customer service extra charges and so on. Please save the time and money and bank else where !
After you turn 23 you can still keep your money in this account. The only thing that will change is the fact that you will start being charged a monthly service fee, unless you can provide proof you are still a student.
You can verify the funds by calling customer service at 800-972-3030 or by visiting a local branch. You can find the nearest branch here: https://locations.53.com/search.html. Please note that the bank can refuse to verify the funds.
If you deposit cash at an ATM before 7:00pm ET the bank will make the funds available on the same business day of the deposit. If you deposit a check at an ATM before 7:00pm ET you will receive the first $100 of the deposit on the same business day of the deposit. In both cases if you make the deposit at or after 7:00am ET the funds will become available on the next business day after the deposit was made.
I started to sign up for this account and read the fine print. There does appear to be a closure fee according the the "Account Rules and Regulations". These rules say that the pricing is in the "Deposit Account Pricing and Disclosure" which is not available online. This fee could be zero but when I searched online I could not fine the DAPD. When I called customer service / sales they told me it couldn't be found online and that I would have to go to a branch to get it if I wanted it BEFORE is signed up for my account. I guess if you signed the contract they will tell you the prices AFTERWARD, really? Not very transparent.
In the event that in a given week, for this product, there were multiple applicable rates in our database based on different criteria, the above graph reflects the lowest interest rate recorded. Before submitting an application, always verify with the issuing institution (i.e. bank, credit union, other lender) the rates, fees, and all terms and conditions accompanying the application.