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Navy Federal you should be ashamed. This is how you treat families of our service men and women. I closed my account over 2 months and am still waiting for my check. I'm tired of getting the runaround.
SO TODAY I WALKED INTO NAVY FEDERAL BECAUSE ON THE PHONE IS A RUN AROUND. I WALK TOLD I HAD DEBT WITH THEM. ( I NEVER EVER HAD DEBT WITH THEM) I DONT RECALL EVER RUNNING A CARD OR GIVING A CHECK. SO I AGREED TO PAY IT OFF AND THEY AGREED TO OPEN ANOTHER ACCOUNT FOR ME WHILE I PAY THAT OFF. SO I PUT ONEY INTO THE NEW ACCOUNT ITS BEEN SITTING THERE FOR A MONTH, THE LADY CALLS THEM AND BOOM ACCOUNT IS BEING CLOSED AND ALL MY MONEY IS GONE. DO THESE PEOPLE THINK ITS OKAY TO DO THAT? THAT WAS VERY HARD EARNING MONEY. THEN EVEN THE LADY AT NAVY FEDERAL SAID IT DOESNT SEEM RIGHT AND THE LADY ON THE PHONE SAYS AN ACCOUNT SHOULDNT EVER EVER BEEN OPENED WELL EXCUSE ME THEN GIVE ME THE MONEY I HAD IN THE ACCOUNT INSTEAD THEY EMPTIED IT. PUT IT TOWARDS WHAT I OWE ( THAT I NEVER EVEN CREATED) THIS PLACE IS JUST OUT FOR THE MONEY AND I WILL NEVER WALK INTO ANOTHER BRANCH..... (PISSED) HOW YOU GONNA SAY YEAH PAY THIS DEBT YOU NEVER CREATED, OPEN A ACTIVE ACCOUNT WITH YOUR MONEY AND THEN BOOM CCOUNT CLOSED MONEY GONE AND STILL OWE. THEY MAKE NO SENSE ... LADY AT THE BRANCH DIDNT EVEN UNDERSTAND IT . I DIDNT AGREE FOR THAT. I WOULD OF BEEN FINE CLOSING THE STUPID ACCOUNT TAKING MY MONEY OUT AND ONCE AGAIN STILL PAYING A DEBT I NEVER CREATED,,,,,,, THATS MY REVIEW OF THEM .…read more
Stay away from these people, unless of course you don't like having money and prefer to be treated as a number as opposed to a person. I got my paycheck 2 weeks ago, within fifteen minutes I was reduced to a zero balance with the only explanation being 'transfer to other', which left me unable to afford food, or even gas to get to work. When I tried to explain my grievances I was not allowed to speak to customer service and had to write them from the app. The response I got was disheartening to say the least. I was labeled as 'hostile' and 'failed to treat them with the courtesy and respect they deserve', which in my renewed opinion should be none. I've been informed that I am now banned from all branch locations as well as being banned from contacting navy federal for any reason. Great customer service after being with them for over 11 years. All they want is to take your money and then throw you away once they've bled you dry. Stay away from these automatons, and if you're with them now, get out while you can.…read more
These people can handle simple task, as soon as your situation throw's they a different situation they can't handle it. I spoke with four different people trying to get wiring instructions to their bank. The first person thata I spoke with stated, that she would take the fax number to my title company so that she could send they the information they needed to conduct a bank wire to Navy Federal. (Simple, right)? Not even close! I called my title company after a few hours to make sure they had received the instructions, and they hadn't. I then called Navy federal back, to be given a totally different story. The third person transferred me to the mortgage dept. because, she couldn't understand that, the title company would be wiring funds to my account for a property that was owned free-and-clear.
The final person, tried to make it seem like it was my fault for not knowing the wiring instructions for Navy Federal?? Can someone explain to me why, is it that anything that is associated with the military is so far behind normal society?
This bank should just handle simple, straight-forward transactions, anything more seems to be a stretch for them. If you are thinking of becoming a member, think again. When they mess-up, they mess-up. They need more developed training to better assist their customers.…read more
My card information was stolen while stationed in South Korea. I reported the various charges as fraudulent only to be told that I can only get reimbursed if I had documentation to prove it. Well if I had the documentation it would probably mean the charges were in fact made by me. How am I supposed to have documentation on charges that I didn't make??
Absolute crooks I called about a fradulent charge and while I was on the phone the girl cancelled my card before I can get any cash out. I asked her not to do this and she did anyway. Now i have no way to access funds. The girl on the phone basically treated me like a criminal. Never ever use this bank. Im transferring all funds ASAP
If i could give Zero Stars i gladly would. I was told Navy Federal is a good banking institution, i need to find that person that told me that, and give them piece of my mind. O had this disgusting banking institution for about 8 to 10 months. Paryt of my direct deposit goes there, and i was thinking of opening a Certificate of Deposit and getting a credit card to rebuild my credit. My mother, wrote me a check for $5000. I figured, I'll deposit it into Navy Federal. I called them up, they said, i can take a photo of my check and deposit it. I put my account number on it, took a photo of it through THEIR APP, and deposited it. I received an email stating it was declined, i called, and they said it must have for deposit only. So, i did that, and it was declined. I called them, they said for eDeposit Only at NFCU must be at the back of it, i did that, they declined it. I got another email from the fraud department, they said the check looks fraudulent. I stated, "that check is from my mom, she's not a crook". They proceeded to tell me that my account is now suspended. I NEVER TOLD THEM TO FREEZE MY ACCOUNT. My direct deposit is about to go in there and they froze it. They're saying that the signature on the front of the check doesn't look real, so they're freezing my account, until i can prove it's real. I have to go to their branch, 118 miles away in 1 direction. The reps were rude and disgusting. They were insulting to me and my mother. They were very disrespectful towards my mom. I 100% hate this bank and i wish nothing but bad on them. The rep in the fraud dept was an absolute nightmare. I need to close my account and transfer my money to another bank. Navy Federal are Rude, Insulting, Condescending, Sarcastic... and they say they care about MILITARY? I bust my butt for this country and you insult my mother? MY MOTHER ISN'T A CROOK.…read more
I just got home from deployment. I have thousands of dollars in my account but my funds are frozen without warning. I have no other funds after coming home from overseas. Only thing Navy federal can tell me is they will unfreeze my account after Monday. I got this news on a Thursday. What am I suppose to do until then for money. This bank is horrible and I am withdrawing every penny when they get this situation straight. Don't bank with these people!!!!!! They are horrible and I would rate a zero if I could!!!!!…read more
I have two regular business accounts with NFCU. I sought a Non-profit business checking account with NFCU. I went through the entire application process to include uploading IRS and State documentation. The Non-profit is a charity organization with therapy dogs. Come to find out, if you want to establish a non-profit organization and have a business checking account with NFCU, the non-profit can ONLY serve NFCU members. Yes, how idiotic is that! I have two other businesses with NFCU and operate one of those with international transactions. With a non-profit you can only serve NFCU members. The customer service rep even told me they track transactions behind the scenes to see if they are NFCU members. Perhaps the district attorney should know that NFCU is doing this. How selfish of NFCU to regulate charity organizations solely for their members. This is unethical. It simply does not make any sense. Perhaps I will move my other two accounts elsewhere.…read more
While the phone and banking reps are nice people generally, the reliable of this bank is absolutely HORRIBLE! They do not invest in their clientele. 1 atm within a 10 mile radius here and that atm is NEVER accepting deposits. It is the only location within 10 miles (literally) that can even accept deposits but it is ALWAYS out of order. The incompetence of this bank is utterly dismaying. Do NOT choose this bank for checking accounts!! You have been warned.…read more
According to NavyFed’s funds availability policy, when depositing checks the first $200 will be made available immediately, while the rest of the funds will be available by the second business day after the day of your deposit. Please find more details here: https://www.navyfederal.org/pdf/applications-forms/NFCU_606.pdf.
No, your account is not automatically closed when it reaches a balance of zero. However, a $3 monthly fee will apply for 365 days of inactivity on accounts with a combined checking and savings balance of less than $50.00, without other Navy Federal products during that time. If you do want to close the account, please call customer service at 888-842-6328.
In the event that in a given week, for this product, there were multiple applicable rates in our database based on different criteria, the above graph reflects the lowest interest rate recorded. Before submitting an application, always verify with the issuing institution (i.e. bank, credit union, other lender) the rates, fees, and all terms and conditions accompanying the application.