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These people can handle simple task, as soon as your situation throw's they a different situation they can't handle it. I spoke with four different people trying to get wiring instructions to their bank. The first person thata I spoke with stated, that she would take the fax number to my title company so that she could send they the information they needed to conduct a bank wire to Navy Federal. (Simple, right)? Not even close! I called my title company after a few hours to make sure they had received the instructions, and they hadn't. I then called Navy federal back, to be given a totally different story. The third person transferred me to the mortgage dept. because, she couldn't understand that, the title company would be wiring funds to my account for a property that was owned free-and-clear.
The final person, tried to make it seem like it was my fault for not knowing the wiring instructions for Navy Federal?? Can someone explain to me why, is it that anything that is associated with the military is so far behind normal society?
This bank should just handle simple, straight-forward transactions, anything more seems to be a stretch for them. If you are thinking of becoming a member, think again. When they mess-up, they mess-up. They need more developed training to better assist their customers.…read more
My card information was stolen while stationed in South Korea. I reported the various charges as fraudulent only to be told that I can only get reimbursed if I had documentation to prove it. Well if I had the documentation it would probably mean the charges were in fact made by me. How am I supposed to have documentation on charges that I didn't make??
Absolute crooks I called about a fradulent charge and while I was on the phone the girl cancelled my card before I can get any cash out. I asked her not to do this and she did anyway. Now i have no way to access funds. The girl on the phone basically treated me like a criminal. Never ever use this bank. Im transferring all funds ASAP
If i could give Zero Stars i gladly would. I was told Navy Federal is a good banking institution, i need to find that person that told me that, and give them piece of my mind. O had this disgusting banking institution for about 8 to 10 months. Paryt of my direct deposit goes there, and i was thinking of opening a Certificate of Deposit and getting a credit card to rebuild my credit. My mother, wrote me a check for $5000. I figured, I'll deposit it into Navy Federal. I called them up, they said, i can take a photo of my check and deposit it. I put my account number on it, took a photo of it through THEIR APP, and deposited it. I received an email stating it was declined, i called, and they said it must have for deposit only. So, i did that, and it was declined. I called them, they said for eDeposit Only at NFCU must be at the back of it, i did that, they declined it. I got another email from the fraud department, they said the check looks fraudulent. I stated, "that check is from my mom, she's not a crook". They proceeded to tell me that my account is now suspended. I NEVER TOLD THEM TO FREEZE MY ACCOUNT. My direct deposit is about to go in there and they froze it. They're saying that the signature on the front of the check doesn't look real, so they're freezing my account, until i can prove it's real. I have to go to their branch, 118 miles away in 1 direction. The reps were rude and disgusting. They were insulting to me and my mother. They were very disrespectful towards my mom. I 100% hate this bank and i wish nothing but bad on them. The rep in the fraud dept was an absolute nightmare. I need to close my account and transfer my money to another bank. Navy Federal are Rude, Insulting, Condescending, Sarcastic... and they say they care about MILITARY? I bust my butt for this country and you insult my mother? MY MOTHER ISN'T A CROOK.…read more
I just got home from deployment. I have thousands of dollars in my account but my funds are frozen without warning. I have no other funds after coming home from overseas. Only thing Navy federal can tell me is they will unfreeze my account after Monday. I got this news on a Thursday. What am I suppose to do until then for money. This bank is horrible and I am withdrawing every penny when they get this situation straight. Don't bank with these people!!!!!! They are horrible and I would rate a zero if I could!!!!!…read more
I have two regular business accounts with NFCU. I sought a Non-profit business checking account with NFCU. I went through the entire application process to include uploading IRS and State documentation. The Non-profit is a charity organization with therapy dogs. Come to find out, if you want to establish a non-profit organization and have a business checking account with NFCU, the non-profit can ONLY serve NFCU members. Yes, how idiotic is that! I have two other businesses with NFCU and operate one of those with international transactions. With a non-profit you can only serve NFCU members. The customer service rep even told me they track transactions behind the scenes to see if they are NFCU members. Perhaps the district attorney should know that NFCU is doing this. How selfish of NFCU to regulate charity organizations solely for their members. This is unethical. It simply does not make any sense. Perhaps I will move my other two accounts elsewhere.…read more
While the phone and banking reps are nice people generally, the reliable of this bank is absolutely HORRIBLE! They do not invest in their clientele. 1 atm within a 10 mile radius here and that atm is NEVER accepting deposits. It is the only location within 10 miles (literally) that can even accept deposits but it is ALWAYS out of order. The incompetence of this bank is utterly dismaying. Do NOT choose this bank for checking accounts!! You have been warned.…read more
Navy Federal is supposed to provide convenience by allowing customers to use other credit union co ops/affiliates to complete transaction. However, I did use an affiliated credit union(Delta) assuming that it would be convenient. I deposit made a cash ATM deposit to pay a bill. Checked my Navy Federal account a few minutes later but there was No sign of me making a deposit other than the receipt from the Delta CU that was given. I called Navy Federal to see why and they stated that it would take 5 business days to process. Yes a cash deposit takes 5 days to process. Even small banks does better than that. I think that is the most ridiculous thing I have ever heard of from a Financial institution. What was supposed to be a convenience turned out to be a huge inconvenience. I have only had the account for about 1 months and that has been my only horrible experience but it is a big one in my opinion.…read more
I decided to open my account with navy federal because my boyfriend of 4 years who is in the Marines has said absolutely nothing but great things about them. They had helped him increase his credit score and were always reliable. I had tried a few different banks and the fees were just outrageous so I finally decided to switch. I closed my old accounts and opened entirely new accounts with NFCU. They were great! I transferred all my money to the accounts. Normally I use direct deposit for my paychecks, unfortunately the new information did not update in time and I had received a check instead. No big deal.... so I than proceeded to deposit my paycheck into my NFCU checking account on a Sunday. Monday came around and they released 200 of the check and the rest was still pending. Okay, no big deal. Well Tuesday I go to log into my account and there is an error message. So I call the number & a NFCU rep explains to me that my check was flagged as suspicious. They have completely restricted my entire account, I can't access any money that I have in there for at least 5-7 business days. I never received an email at all on this. I was upset and frustrated, one because I was not notified and this is a normal paycheck from one of the biggest corporations in the US. And two because I had already had to wait to get my check in the mail, deposit it and now still have to wait. I have bills to pay and almost everytime I call NFCU for an update or anything they can not tell me. They have showed little to no sincerity.... I have worked in customer service related jobs for at least 6 years and so I am just really disappointed. I feel like when I talk to them they don't hear what I am trying to say or don't care. It has been a whole week since I deposited my check and they are saying I will not receive it for another 4-5 days.... I get another paycheck in 4-5 days so that would make two whole weeks with no pay and behind on my bills. I am running low on gas and luckily my boyfriend has been generous enough to help me. I just think this whole process is completely unfair. & I am scared that when my direct deposit goes in on Friday the account will still not be open and I will not have money for rent. Ugh...!!!! I don't know what to do. I have had total faith in NFCU and was really looking forward to starting fresh.…read more
I love NFCU!! I consider this one of the greatest perks for having served my country is membership at NFCU! Great customer service, honest, compassionate and patient. Genuine fringe benefit of military service!!
You can also become a member if you have an immediate family member who has joined or one who is eligible to join. Please find more about NavyFederal Credit Union’s eligibility here: https://www.navyfederal.org/how-to-become-a-member/how-to-become-a-member.php.
According to NavyFed’s funds availability policy, when depositing checks the first $200 will be made available immediately, while the rest of the funds will be available by the second business day after the day of your deposit. Please find more details here: https://www.navyfederal.org/pdf/applications-forms/NFCU_606.pdf.
No, your account is not automatically closed when it reaches a balance of zero. However, a $3 monthly fee will apply for 365 days of inactivity on accounts with a combined checking and savings balance of less than $50.00, without other Navy Federal products during that time. If you do want to close the account, please call customer service at 888-842-6328.
Yes, Navy Federal Credit Union offers the Free EveryDay Checking account with no monthly service fee and no minimum balance required, please find out more details here: https://www.navyfederal.org/products-services/checking-savings/everyDayChecking.php.
In the event that in a given week, for this product, there were multiple applicable rates in our database based on different criteria, the above graph reflects the lowest interest rate recorded. Before submitting an application, always verify with the issuing institution (i.e. bank, credit union, other lender) the rates, fees, and all terms and conditions accompanying the application.