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I can't even give SunTrust 1 star. I've been with this bank for over a year and have had problems since day one. Awful bank with awful customer service. Finding another bank and closing the shit trust account.
I have been a customer of SunTrust for 6 years and can't wait to close my account with them. I have had enough with this cheating, money-grabbing excuse for a bank. Not only does their online banking app crash all the time, they charge a fee for everything it seems. You get hit for "excessive" withdrawal fees from your own account, even though you're responsibly transferring money from your savings to your checking. They charge a fee for transferring money you already have in your account because one of your accounts is in the negative. They charge overdraft fees on PENDING charges that haven't officially posted!!! And even when you talk with a rep to reverse the fees, they justify their policy and make you feel like you aren't on top of your account. The rep said that I shouldn't look at the main screen of my account, but to go to a little button somewhere in an obscure menu where the "official" account balance would be. If the available balance isn't obvious then that is an insanely stupid design. Lastly, and the recurring complaint that's cost my fiancé and I hundreds of dollars in just the past few months, is that transactions are rearranged in such a way so that you get hit with overdraft fees. Multiple times I've looked at my available balance and could see I had more than enough money to be in the positive. But what do you know, Suntrust finds a way to rearrange things so that you go in the negative, and go even further in the negative with their overdraft fees. The worst part is my fiancé and I have the texting option so that when our accounts go in the negative, we get a text. We don't get the blasted texts, or if we do, then it's already too late; the fees are already anchored in. When we talk with the reps, whether in person or through chat, they just don't care. It doesn't matter if that was the money we were going to use for gas, or for bills, or for rent. We have to suck it up because "banking policies." A few years ago I was being paid with bad checks from the company I worked for. I got hit with fees from Suntrust. When I told them and gave them proof that the company admitted they were sending bad checks and would use another account, Suntrust didn't reverse my fees. I got penalized because of somebody else's fraudulence. I am DONE with this corrupt, evil, soulless bank. Don't bank with them, stay far away!…read more
Never ever working with Suntrust again. Had fraudulent charges on my account in the evening. They refused to freeze my account over the phone which allowed the thief to take more money overnight. In the morning, I had to go into a Suntrust office to have my accounts frozen to prevent further loss. The bank says they will not be able to return my money for at least 10 business days. I received no warning about fraudulent charges even though the charges were happening out of my home state minutes after legit charges were happening here. Most idiotic fraud alert system I've ever heard about. I, obviously, cannot be in two places at once. The rep I spoke with was very non-chalant about the situation and seemed to not really care about what was happening to me. Didn't seem to care about how distraught I was. This is, hands down, the worst experience I've ever had dealing with a bank. They have all the money and yet they can't give me a provisionary refund while they investigate. I hope everyone has a chance to read this review and decides against dealing with them ever. Horrible!!…read more
REALLY BAD experience on 8/7/17 with the Toco Hill, Ga. branch's "customer service" person. She told me I had been RUDE to her since I walked in. I wish I had a video with sound of this unfortunate encounter so everyone could see who the "rude" one really was. I have had NO problem with SunTrust until this encounter. I am going elsewhere most likely -- still pondering that since my complaint is that SunTrust has this type of person out front and center for us to deal with.…read more
Every week or so my debit card is declined, then I have to spend 30mins-1 hour waiting on hold to get my card activated again. I'm tired of not being notified when my debit card is frozen, and not even being contacted. I waste too much time on this BS, working on switching banks now.
I have $11,600+ being held by Suntrust bank for nearly a month now. The funds were sent in via wire transfers and should have been made available immediately. They closed the account on April 28, 2017 and still have not given me my funds. I called this morning and spoke to 2 different individuals, one a manager and was told that they had no intent to send me my money. They said I needed to contact the financial institutions that initially sent the money. I asked what I was supposed to say as of course I had no account information and wasn't their client. I asked where the money was that was received, NO ANSWER. I asked if she was insinuating they had returned the funds to the originator and if that is why she was asking me to call those banks and she said she had no information regarding such. I had a customer contact Suntrust 3 days after paying for an order and say they did not initiate the wire. I provided 30 or so pages of documentation and communication for over a month with 4 different employees from that company - AMPLE PROOF they did in fact send the wire - an email directly from the owner confirming that and could not get ANYONE in the fraud department to review the paperwork. The customer wanted to cancel the order which was fine but they lied and said the wire was not authorized. I will be happy to provide ALL of this documentation. A suntrust Branch manager told me concretely MULTIPLE times that any funds coming in would be disbursed at the time of closing the account. She said I would have a bank certified check within 5 - 10 business days. That money is contractually obligated. I must fulfill those contracts by May 25, 2017 and they require a 4 week production time. Any and all Liability is now on Suntrust Bank. They are putting me out of business and CRIMINALLY STEALING MONEY.
Put your money in a BETTER BANK. This one SUCKS…read more
If I were to have stayed with SunTrust, I would have been a customer for almost 15-years. We all make mistakes, and my mistake was leaving a solid financial institution. I have tried various brick & mortar banks and online or web banks...low and behold, I am back with SunTrust.
Prior to returning, I researched the fee disclosures for 15-different banks. Okay, I may have gone a little overboard on the review process, but the end result clarified my decision to return to SunTrust Bank. For their Essential Checking all you need in $500 per month in direct deposits -or- a $500 monthly balance -or- 10 debit card transactions. The lowest requirements in my 15-bank research.
Online messaging is very helpful, and they even have a chat option. Both I recommend highly because I cannot stand using the telephone anymore because of all those options...press 1 for this then 2 for that and 1 for this and so on. Chats and messages are GREAT.
Do your research. Read those fee disclosure notices and place them side by side for a true comparison. If you select SunTrust, you will be treated very well.
I have been with Suntrust for about 10 years. Honestly, they are convenient enough that when they started tagging on a $7 a month maintenance fee for my checking account, I was irritated, but i continued banking with them for convenience. At least now I have another part time job which directly deposits so I can reap the benefits of free checking. But, originally when I was working for a small company who also used suntrust business checking they were still unwilling to drop the fee even though I had been a customer for awhile. I was quite put off by that and did start looking for another bank, but it really wasnt worth the switch for me after so long.…read more
I have been with SunTrust for about a year now. I have have a few problems with them that have left me wanting to find a new bank. The most recent was when a payment went through that was not supposed to. I had it set up on my account that if there was not enough for a charge, decline it. Well, they let a charge go through, not once, but twice. Because of this, I called and talked to customer service who then said I had to go through fraud, fraud canceled my card. They did not issue me a new card. On top of this, they then charged me overdraft fees. I had to call 4 days in a row to get the charges removed, then get the overdraft charges removed. Then I had to go into the bank to withdraw money and find out they never ordered me a new card. I am currently still waiting on a new card 2 weeks later and the closest branch is 10 miles away. Definitely not convenient for me. They did rectify the situation, but not after a lot of hassle. Not a horrible bank, but definitely need to keep an eye on your account at ALL times. And make sure you go into a branch whenever there is a problem to avoid dealing with calling customer service.…read more
The daily maximum amount you can withdraw depends on the debit card you hold. The limit for the SunTrust Classic Check Card is $500, for SunTrust Gold Check Card is $1,000 and for SunTrust World Check Card is $2,500.
In the event that in a given week, for this product, there were multiple applicable rates in our database based on different criteria, the above graph reflects the lowest interest rate recorded. Before submitting an application, always verify with the issuing institution (i.e. bank, credit union, other lender) the rates, fees, and all terms and conditions accompanying the application.