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Every week or so my debit card is declined, then I have to spend 30mins-1 hour waiting on hold to get my card activated again. I'm tired of not being notified when my debit card is frozen, and not even being contacted. I waste too much time on this BS, working on switching banks now.
I have $11,600+ being held by Suntrust bank for nearly a month now. The funds were sent in via wire transfers and should have been made available immediately. They closed the account on April 28, 2017 and still have not given me my funds. I called this morning and spoke to 2 different individuals, one a manager and was told that they had no intent to send me my money. They said I needed to contact the financial institutions that initially sent the money. I asked what I was supposed to say as of course I had no account information and wasn't their client. I asked where the money was that was received, NO ANSWER. I asked if she was insinuating they had returned the funds to the originator and if that is why she was asking me to call those banks and she said she had no information regarding such. I had a customer contact Suntrust 3 days after paying for an order and say they did not initiate the wire. I provided 30 or so pages of documentation and communication for over a month with 4 different employees from that company - AMPLE PROOF they did in fact send the wire - an email directly from the owner confirming that and could not get ANYONE in the fraud department to review the paperwork. The customer wanted to cancel the order which was fine but they lied and said the wire was not authorized. I will be happy to provide ALL of this documentation. A suntrust Branch manager told me concretely MULTIPLE times that any funds coming in would be disbursed at the time of closing the account. She said I would have a bank certified check within 5 - 10 business days. That money is contractually obligated. I must fulfill those contracts by May 25, 2017 and they require a 4 week production time. Any and all Liability is now on Suntrust Bank. They are putting me out of business and CRIMINALLY STEALING MONEY.
Put your money in a BETTER BANK. This one SUCKS…read more
If I were to have stayed with SunTrust, I would have been a customer for almost 15-years. We all make mistakes, and my mistake was leaving a solid financial institution. I have tried various brick & mortar banks and online or web banks...low and behold, I am back with SunTrust.
Prior to returning, I researched the fee disclosures for 15-different banks. Okay, I may have gone a little overboard on the review process, but the end result clarified my decision to return to SunTrust Bank. For their Essential Checking all you need in $500 per month in direct deposits -or- a $500 monthly balance -or- 10 debit card transactions. The lowest requirements in my 15-bank research.
Online messaging is very helpful, and they even have a chat option. Both I recommend highly because I cannot stand using the telephone anymore because of all those options...press 1 for this then 2 for that and 1 for this and so on. Chats and messages are GREAT.
Do your research. Read those fee disclosure notices and place them side by side for a true comparison. If you select SunTrust, you will be treated very well.
I have been with Suntrust for about 10 years. Honestly, they are convenient enough that when they started tagging on a $7 a month maintenance fee for my checking account, I was irritated, but i continued banking with them for convenience. At least now I have another part time job which directly deposits so I can reap the benefits of free checking. But, originally when I was working for a small company who also used suntrust business checking they were still unwilling to drop the fee even though I had been a customer for awhile. I was quite put off by that and did start looking for another bank, but it really wasnt worth the switch for me after so long.…read more
I have been with SunTrust for about a year now. I have have a few problems with them that have left me wanting to find a new bank. The most recent was when a payment went through that was not supposed to. I had it set up on my account that if there was not enough for a charge, decline it. Well, they let a charge go through, not once, but twice. Because of this, I called and talked to customer service who then said I had to go through fraud, fraud canceled my card. They did not issue me a new card. On top of this, they then charged me overdraft fees. I had to call 4 days in a row to get the charges removed, then get the overdraft charges removed. Then I had to go into the bank to withdraw money and find out they never ordered me a new card. I am currently still waiting on a new card 2 weeks later and the closest branch is 10 miles away. Definitely not convenient for me. They did rectify the situation, but not after a lot of hassle. Not a horrible bank, but definitely need to keep an eye on your account at ALL times. And make sure you go into a branch whenever there is a problem to avoid dealing with calling customer service.…read more
You can pretty easily waive the $15 monthly fee on this account. My mortgage is with them and so my fee is automatically waived. You can direct deposit at least $2k per month or maintain a 2k balance. Right now, they are doing a great offer where you get $200 for opening an account and direct depositing at least $2k in 60 days. They also give you a checkbook with 100 checks for free! I use about four checks a year so this is perfect for me. I just don't give it 5 stars because there is no interest earned on this account. Otherwise, this is a great account where you don't have to use your debit card to avoid fees.…read more
I really liked the people that worked at the bank. I liked the customer service. But I had issues with my available balance being off which caused me to overdraft many times. The people helped reduce or remove a lot of the fees but it still kept happening again. I feel the fees and practices were not clearly disclosed to me. The confusion with the order of my transactions and available balance eventually made me just close the account to avoid further fees.…read more
Last week my mother sent me money to my account from hers at Capital City. I was not able to receive it because (as the rep informed me) her card had her name on it so I could not have it deposited into my account. OF COURSE her account card had HER name on it!!!!
I visited my local bank a few weeks ago to change make a change to my daughters account b/c she was no longer a minor. I always do my business in the drive through, but this required me to go inside. The first thing I noticed is that there was no one in the lobby to greet me. So I just sat in the nearest seat. 5-10 minutes went by and no one asked to help me. I got up and went to an office and told the personal banker that I'd been sitting out there. I was pretty upset. He apologized and proceeded to help me. Although he did everything I needed, I left there with a bad taste in my mouth regarding Suntrust's lobby service.…read more
I truly think Suntrust offers some exceptional services as a banking institution. I feel safe in trusting my hard earned money with them and have had several occasions where they've contacted me the minute something suspicious has shown up on my account. They are always quick to rectify any potential threat so that my banking continues uninterrupted. The staff at their various branches near me are always pleasant, courteous, and knowledgeable in their field. I have both a savings and checking with Suntrust and have my work paycheck direct deposited into my account every pay day so there are no maintenance fees in my account. Most of my family banks with Suntrust and I would recommend it to anyone else.…read more
A: Overdraft limits are assigned based on your banking history. Unfortunately, details regarding SunTrust’s overdraft limits are not made available on the website. Please call customer service at 800.485.7279 to find your account’s specific overdraft limit.
A: The bank offers complimentary starter packs of checks. However, information regarding the moment you will receive the pack is not made available on the banks website. Please call customer service at 800.786.8787 for more details.
A: Please note that it is important to notify the bank that you have lost your card as soon as possible. You will have to call 800.786.8787 to notify SunTrust. The bank will mail a replacement card to you.
In the event that in a given week, for this product, there were multiple applicable rates in our database based on different criteria, the above graph reflects the lowest interest rate recorded. Before submitting an application, always verify with the issuing institution (i.e. bank, credit union, other lender) the rates, fees, and all terms and conditions accompanying the application.
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