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Never ever working with Suntrust again. Had fraudulent charges on my account in the evening. They refused to freeze my account over the phone which allowed the thief to take more money overnight. In the morning, I had to go into a Suntrust office to have my accounts frozen to prevent further loss. The bank says they will not be able to return my money for at least 10 business days. I received no warning about fraudulent charges even though the charges were happening out of my home state minutes after legit charges were happening here. Most idiotic fraud alert system I've ever heard about. I, obviously, cannot be in two places at once. The rep I spoke with was very non-chalant about the situation and seemed to not really care about what was happening to me. Didn't seem to care about how distraught I was. This is, hands down, the worst experience I've ever had dealing with a bank. They have all the money and yet they can't give me a provisionary refund while they investigate. I hope everyone has a chance to read this review and decides against dealing with them ever. Horrible!!…read more
REALLY BAD experience on 8/7/17 with the Toco Hill, Ga. branch's "customer service" person. She told me I had been RUDE to her since I walked in. I wish I had a video with sound of this unfortunate encounter so everyone could see who the "rude" one really was. I have had NO problem with SunTrust until this encounter. I am going elsewhere most likely -- still pondering that since my complaint is that SunTrust has this type of person out front and center for us to deal with.…read more
Every week or so my debit card is declined, then I have to spend 30mins-1 hour waiting on hold to get my card activated again. I'm tired of not being notified when my debit card is frozen, and not even being contacted. I waste too much time on this BS, working on switching banks now.
I have $11,600+ being held by Suntrust bank for nearly a month now. The funds were sent in via wire transfers and should have been made available immediately. They closed the account on April 28, 2017 and still have not given me my funds. I called this morning and spoke to 2 different individuals, one a manager and was told that they had no intent to send me my money. They said I needed to contact the financial institutions that initially sent the money. I asked what I was supposed to say as of course I had no account information and wasn't their client. I asked where the money was that was received, NO ANSWER. I asked if she was insinuating they had returned the funds to the originator and if that is why she was asking me to call those banks and she said she had no information regarding such. I had a customer contact Suntrust 3 days after paying for an order and say they did not initiate the wire. I provided 30 or so pages of documentation and communication for over a month with 4 different employees from that company - AMPLE PROOF they did in fact send the wire - an email directly from the owner confirming that and could not get ANYONE in the fraud department to review the paperwork. The customer wanted to cancel the order which was fine but they lied and said the wire was not authorized. I will be happy to provide ALL of this documentation. A suntrust Branch manager told me concretely MULTIPLE times that any funds coming in would be disbursed at the time of closing the account. She said I would have a bank certified check within 5 - 10 business days. That money is contractually obligated. I must fulfill those contracts by May 25, 2017 and they require a 4 week production time. Any and all Liability is now on Suntrust Bank. They are putting me out of business and CRIMINALLY STEALING MONEY.
Put your money in a BETTER BANK. This one SUCKS…read more
If I were to have stayed with SunTrust, I would have been a customer for almost 15-years. We all make mistakes, and my mistake was leaving a solid financial institution. I have tried various brick & mortar banks and online or web banks...low and behold, I am back with SunTrust.
Prior to returning, I researched the fee disclosures for 15-different banks. Okay, I may have gone a little overboard on the review process, but the end result clarified my decision to return to SunTrust Bank. For their Essential Checking all you need in $500 per month in direct deposits -or- a $500 monthly balance -or- 10 debit card transactions. The lowest requirements in my 15-bank research.
Online messaging is very helpful, and they even have a chat option. Both I recommend highly because I cannot stand using the telephone anymore because of all those options...press 1 for this then 2 for that and 1 for this and so on. Chats and messages are GREAT.
Do your research. Read those fee disclosure notices and place them side by side for a true comparison. If you select SunTrust, you will be treated very well.
I have been with Suntrust for about 10 years. Honestly, they are convenient enough that when they started tagging on a $7 a month maintenance fee for my checking account, I was irritated, but i continued banking with them for convenience. At least now I have another part time job which directly deposits so I can reap the benefits of free checking. But, originally when I was working for a small company who also used suntrust business checking they were still unwilling to drop the fee even though I had been a customer for awhile. I was quite put off by that and did start looking for another bank, but it really wasnt worth the switch for me after so long.…read more
I have been with SunTrust for about a year now. I have have a few problems with them that have left me wanting to find a new bank. The most recent was when a payment went through that was not supposed to. I had it set up on my account that if there was not enough for a charge, decline it. Well, they let a charge go through, not once, but twice. Because of this, I called and talked to customer service who then said I had to go through fraud, fraud canceled my card. They did not issue me a new card. On top of this, they then charged me overdraft fees. I had to call 4 days in a row to get the charges removed, then get the overdraft charges removed. Then I had to go into the bank to withdraw money and find out they never ordered me a new card. I am currently still waiting on a new card 2 weeks later and the closest branch is 10 miles away. Definitely not convenient for me. They did rectify the situation, but not after a lot of hassle. Not a horrible bank, but definitely need to keep an eye on your account at ALL times. And make sure you go into a branch whenever there is a problem to avoid dealing with calling customer service.…read more
You can pretty easily waive the $15 monthly fee on this account. My mortgage is with them and so my fee is automatically waived. You can direct deposit at least $2k per month or maintain a 2k balance. Right now, they are doing a great offer where you get $200 for opening an account and direct depositing at least $2k in 60 days. They also give you a checkbook with 100 checks for free! I use about four checks a year so this is perfect for me. I just don't give it 5 stars because there is no interest earned on this account. Otherwise, this is a great account where you don't have to use your debit card to avoid fees.…read more
I really liked the people that worked at the bank. I liked the customer service. But I had issues with my available balance being off which caused me to overdraft many times. The people helped reduce or remove a lot of the fees but it still kept happening again. I feel the fees and practices were not clearly disclosed to me. The confusion with the order of my transactions and available balance eventually made me just close the account to avoid further fees.…read more
Last week my mother sent me money to my account from hers at Capital City. I was not able to receive it because (as the rep informed me) her card had her name on it so I could not have it deposited into my account. OF COURSE her account card had HER name on it!!!!
The daily maximum amount you can withdraw depends on the debit card you hold. The limit for the SunTrust Classic Check Card is $500, for SunTrust Gold Check Card is $1,000 and for SunTrust World Check Card is $2,500.
You can reorder checks online or by phone for a fee. Please visit the following link for more details: https://www.suntrust.com/personal-banking/checking/checking-account-features/online-check-reorder. The cost varies based on the checks’ style.
Overdraft limits are assigned based on your banking history. Unfortunately, details regarding SunTrust’s overdraft limits are not made available on the website. Please call customer service at 800.485.7279 to find your account’s specific overdraft limit.
In the event that in a given week, for this product, there were multiple applicable rates in our database based on different criteria, the above graph reflects the lowest interest rate recorded. Before submitting an application, always verify with the issuing institution (i.e. bank, credit union, other lender) the rates, fees, and all terms and conditions accompanying the application.