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I have $11,600+ being held by Suntrust bank for nearly a month now. The funds were sent in via wire transfers and should have been made available immediately. They closed the account on April 28, 2017 and still have not given me my funds. I called this morning and spoke to 2 different individuals, one a manager and was told that they had no intent to send me my money. They said I needed to contact the financial institutions that initially sent the money. I asked what I was supposed to say as of course I had no account information and wasn't their client. I asked where the money was that was received, NO ANSWER. I asked if she was insinuating they had returned the funds to the originator and if that is why she was asking me to call those banks and she said she had no information regarding such. I had a customer contact Suntrust 3 days after paying for an order and say they did not initiate the wire. I provided 30 or so pages of documentation and communication for over a month with 4 different employees from that company - AMPLE PROOF they did in fact send the wire - an email directly from the owner confirming that and could not get ANYONE in the fraud department to review the paperwork. The customer wanted to cancel the order which was fine but they lied and said the wire was not authorized. I will be happy to provide ALL of this documentation. A suntrust Branch manager told me concretely MULTIPLE times that any funds coming in would be disbursed at the time of closing the account. She said I would have a bank certified check within 5 - 10 business days. That money is contractually obligated. I must fulfill those contracts by May 25, 2017 and they require a 4 week production time. Any and all Liability is now on Suntrust Bank. They are putting me out of business and CRIMINALLY STEALING MONEY.
Put your money in a BETTER BANK. This one SUCKS…read more
If I were to have stayed with SunTrust, I would have been a customer for almost 15-years. We all make mistakes, and my mistake was leaving a solid financial institution. I have tried various brick & mortar banks and online or web banks...low and behold, I am back with SunTrust.
Prior to returning, I researched the fee disclosures for 15-different banks. Okay, I may have gone a little overboard on the review process, but the end result clarified my decision to return to SunTrust Bank. For their Essential Checking all you need in $500 per month in direct deposits -or- a $500 monthly balance -or- 10 debit card transactions. The lowest requirements in my 15-bank research.
Online messaging is very helpful, and they even have a chat option. Both I recommend highly because I cannot stand using the telephone anymore because of all those options...press 1 for this then 2 for that and 1 for this and so on. Chats and messages are GREAT.
Do your research. Read those fee disclosure notices and place them side by side for a true comparison. If you select SunTrust, you will be treated very well.
I have been with Suntrust for about 10 years. Honestly, they are convenient enough that when they started tagging on a $7 a month maintenance fee for my checking account, I was irritated, but i continued banking with them for convenience. At least now I have another part time job which directly deposits so I can reap the benefits of free checking. But, originally when I was working for a small company who also used suntrust business checking they were still unwilling to drop the fee even though I had been a customer for awhile. I was quite put off by that and did start looking for another bank, but it really wasnt worth the switch for me after so long.…read more
I have been with SunTrust for about a year now. I have have a few problems with them that have left me wanting to find a new bank. The most recent was when a payment went through that was not supposed to. I had it set up on my account that if there was not enough for a charge, decline it. Well, they let a charge go through, not once, but twice. Because of this, I called and talked to customer service who then said I had to go through fraud, fraud canceled my card. They did not issue me a new card. On top of this, they then charged me overdraft fees. I had to call 4 days in a row to get the charges removed, then get the overdraft charges removed. Then I had to go into the bank to withdraw money and find out they never ordered me a new card. I am currently still waiting on a new card 2 weeks later and the closest branch is 10 miles away. Definitely not convenient for me. They did rectify the situation, but not after a lot of hassle. Not a horrible bank, but definitely need to keep an eye on your account at ALL times. And make sure you go into a branch whenever there is a problem to avoid dealing with calling customer service.…read more
You can pretty easily waive the $15 monthly fee on this account. My mortgage is with them and so my fee is automatically waived. You can direct deposit at least $2k per month or maintain a 2k balance. Right now, they are doing a great offer where you get $200 for opening an account and direct depositing at least $2k in 60 days. They also give you a checkbook with 100 checks for free! I use about four checks a year so this is perfect for me. I just don't give it 5 stars because there is no interest earned on this account. Otherwise, this is a great account where you don't have to use your debit card to avoid fees.…read more
I really liked the people that worked at the bank. I liked the customer service. But I had issues with my available balance being off which caused me to overdraft many times. The people helped reduce or remove a lot of the fees but it still kept happening again. I feel the fees and practices were not clearly disclosed to me. The confusion with the order of my transactions and available balance eventually made me just close the account to avoid further fees.…read more
Last week my mother sent me money to my account from hers at Capital City. I was not able to receive it because (as the rep informed me) her card had her name on it so I could not have it deposited into my account. OF COURSE her account card had HER name on it!!!!
I visited my local bank a few weeks ago to change make a change to my daughters account b/c she was no longer a minor. I always do my business in the drive through, but this required me to go inside. The first thing I noticed is that there was no one in the lobby to greet me. So I just sat in the nearest seat. 5-10 minutes went by and no one asked to help me. I got up and went to an office and told the personal banker that I'd been sitting out there. I was pretty upset. He apologized and proceeded to help me. Although he did everything I needed, I left there with a bad taste in my mouth regarding Suntrust's lobby service.…read more
I truly think Suntrust offers some exceptional services as a banking institution. I feel safe in trusting my hard earned money with them and have had several occasions where they've contacted me the minute something suspicious has shown up on my account. They are always quick to rectify any potential threat so that my banking continues uninterrupted. The staff at their various branches near me are always pleasant, courteous, and knowledgeable in their field. I have both a savings and checking with Suntrust and have my work paycheck direct deposited into my account every pay day so there are no maintenance fees in my account. Most of my family banks with Suntrust and I would recommend it to anyone else.…read more
I had a very disappointing experience with SunTrust's Student Checking Account as a student. On several occasions, cash deposits I made in person were lost, and as a result of the funds not getting into my account quickly enough, I had penalties posted against me for checks I had written that could not be covered. It took hours of begging and pleading with various managers before this could be resolved. Throughout the whole experience, I felt my needs were treated with minimal interest, and I felt like a nuisance for making a fuss. I would not recommend SunTrust to anyone.…read more
Well, my name is Laken and I am from a very small town. A town so small that there aren't even any SunTrust Banks within a hour from me. So, SunTrust is not my first bank, nor my first choice for a bank. I happened to be in a Kroger one day and I couldn't help but notice a promotion the SunTrust bank had to offer. I was not comfortable, at first, but there was a representative right there to help. She took me in her office, ecplained everything in detail and helped me figure out what plan was best for me. She treated me with such love and care that I felt like I was sitting there having a conversation with a mother figure. Needless to say, the representative that worked with me to open my account had a HUGE part in my decision to come to SunTrust.
I am very happy now that I have SunTrust. I am very pleased that I have the option to bank online, deposit checks right from my SunTrust app, and have a bank that has such genuine representatives.…read more
I have had two very different experiences with Suntrust Bank. The first was pretty good; the few minor problems I had were taken care of in a timely manner with no problem. The second was absolutely terrible. The second time I had an account with them, it was a few years later and maybe their policies had changed. Even though I had money pending and should not have been penalized, they charged me NSF fees and when my money posted, they took a good bit of it for these fees. They refused to refund any of it and they refused to give me an explanation of why it happened.…read more
I had a checking account awhile ago and had no problems. My checking account was direct deposit and therefore I was not charged any fees. Another awesome treat was the quantity of the first set of free checks. As a customer I have to say that my overall experience with this bank was very good. The only reason I left was because I changed jobs.
I have had this account for several years and have had very little problems with it over the years. However, I was a customer when they decided that they were going to charge a fee for all debit card transactions over 2 each month. It was very frustrating. Thankfully, enough customers complained, and after a month or two, they changed back to their original format.
I love my suntrust account because it is reliable and has easy user friendly internet access. The accounts are visible in the dashboard and the esthetics are pleasing. I would recommend this account for anyone, no fees or hidden charges.
Last year, after purchasing some items offline, I noticed several transactions that I didn't authorize on my account. These transactions eventually over drafted my account, adding fee after fee. Within 1 day (it took me two days to notice), my account had been over drafted nearly 500. I called the bank and requested help with the situation. The bank took my account, but despite seeing that the transactions were completely different from my typical transaction (membership fees for example), they couldn't release my funds back to me. It took 3 days for them to reverse my money and an additional 2 days to have the overdraft fees reversed. That being said, the customer service was fabulous and they were very quick with stopping transactions and reissuing a card for me.…read more
I have had a checking account with Sun Trust bank for over 5 years now. They are a very good bank. No crazy fees or anything like that. Great service when you go into the local branch. They really try to help you with whatever you need. I would definitely recommend them to someone if you are looking for a good bank.
I've used SunTrust Bank for a few years now kind of on a whim. After I graduated college I went to stay with my Grandmother for the summer. Originally I am from Connecticut and she was living in Charlotte, NC. Since my primary account was a small credit union in CT, I decided to open an account while I was there. Admittedly, a lot of the reasoning was because I had some graduation money (in the form of checks) that was just burning a hole in my pocket. I opened the account, got my $200 welcome gift, and had every intent of closing it out when I left at the end of the summer. However, I have to say that the people were so nice and the customer service was outstanding, so I decided to leave $50 in the account just in case I ever came back. I have had this account for several years now. They charged me a $7 annual fee once, called me, and said that they had noticed I hadn’t actually used my account in a while. They offered to move the money to a free savings account instead and even rescind the fee. I couldn’t be happier with this service and this bank overall!…read more
I have had this Suntrust Everyday checking account for over seven years now. The only thing that I dislike is the $7 per month fee, but that is easily avoided by having your check direct deposited each month. I have never had an issue with transactions posting late, as I have had with my previous checking account at another bank. I love their online and mobile applications and since I really only write one to two checks a month I do not really have to balance a checkbook. I can easily pull up my account information, to include pending transactions, on the mobile app. Yes, I would recommend Suntrust and this checking account.…read more
I've been a SunTrust customer for almost twenty years - first a checking account, then eventually a mortgage. I haven't had too many issues with them over the years, but they've always done a great job of addressing whatever issues I've had in a timely manner. I had my wallet stolen a few years ago, and the thief ran my card for $400. I honestly just figured that I'd be out that money, but SunTrust replaced the money very quickly and with minimal hassle.
I don't write a lot of checks, so I don't need a fancy checking account with a lot of features, and SunTrust has a checking account that is free, but more than suits my limited needs.
My mortgage experience with them has been smooth - I've only needed to contact them for help a few times, but each time they've been very responsive and have done a good job of explaining to me the answer to my question.
I'd definitely recommend SunTrust if you're looking for a checking/savings/mortgage account. I've had many good years with them, and look forward to many more.…read more
Overall the checking account is very good. Minimal fees and online bill pay included in the account. One thing that I do not like about this checking account and Suntrust in general, is that the online system seems to be lagging as far as real-time transactions. I went into the bank to deposit a check and it didn't show any pending status the entire day and no portion of the funds were released. Overall, I am very happy with the account.…read more
I have been a customer of SunTrust for over 10 years now, and I am extremely satisfied with the level of service they provide. I feel that my money is in good hands, and I have never been hit with unexpected fees. The staff is very friendly and helpful as well. There have been several occasions where I have had my credit card information cloned/stolen and used fraudulently, and the SunTrust representatives are always EXTREMELY helpful and prompt in helping me to rectify the situation. I am also pleased with the range of accounts they offer, so their customers can get the best option available to them.…read more
While Suntrust allowed me to open an account rather easily and overlooked a few bad credit problems, it quickly turned bad after that. We got the overdraft protection, and it seemed like a good idea at the time. After a couple necessary overdrafts, I feel like the bank took advantage of me, and started creating overdrafts from out of nowhere. I was hit several times for the same overdrafts, and they made my debt to them so deep, that I just let the account go bad. While some of this was my fault, I feel that the bank took things too far and started hitting my account WAY to hard. 4 fees for ONE overdraft was just uncalled for and in the end, it cost them money because I just had to abandon the account. If you do decide to choose Suntrust, I would recommend NOT getting the overdraft protection because they will kick you when you're down.…read more
I used Suntrust bank in the past and while I didn't really have many issues with the bank itself. The banks policies I did not like. If you have a decent sized balance then you won't have too many problems with fees, but at the time I didn't, so every month they took out money for monthly maintenance. I never understood that concept, charging me money to store money there. Anyway, I put up with it for the most part, until I got my statement back and noticed even more fees, which were a result of using other ATM machines. After that I had enough and switched banks. No one should have to put up with that.…read more
I've been banking with SunTrust for over 8 years. In that time I also opened accounts with other big name banks but always kept my SunTrust open. And currently its the only bank account I have open. They are really reasonable with fees, unlike other banks who charge daily, SunTrust doesnt. I've never had any major issues with Direct Deposit, Tax Refunds, large deposits, or with drawls. Any time an issue came up, I would go into the office and the staff would be extremely helpful. I highly recommend SunTrust to family and friends.…read more
We have been banking with Suntrust for about ten years. Every time I walk into a Suntrust branch it is a positive experience. Tellers and bank officers are always knowledgeable, polite, and attentive. Suntrust has given us good rates on CD's, ease of use with checking accounts and a credit card, and a great deal of convenience with their automatic bill pay features. The Suntrust individual banking website is very hassle-free and easy to use. I would absolutely recommend Suntrust to anyone looking for a bank. One more thing- as a father of two little girls, I appreciate that Suntrust tellers always have a lollipop for kids... it makes my girls love stopping by the bank when we are out running errands!…read more
While banking with Suntrust I had a serious issue. My check for my rent bounced. I had deposited enough money in the account to cover the rent, however; my rent check posted first. This is a major issue since the community I lived at tacked on tremendous fees for late payment and bounced checks. I was in misery but I went to the bank anyway and the banker had to get on the phone and actually contact a person in a department that posts the checks. Now this is something that no one has ever done for me before ..to go that far to help. Usually, once a check is out of bank and at the clearing center it's all over. We were on the phone for quite sometime that morning but finally they reversed the bounce check and saved me from some outrageous late fees.…read more
My experience with SunTrust Bank for my checking account hasn't been the best. I got fed up with their monthly fee. I thought these unnecessary fees that banks like to charge were just a part of doing banking. But not all banks will nickel and dime you. Suntrust doesn't refund ATM fees, they charge a monthly fee, and there's a pretty big overdraft fee as well. There are much better banks for checking accounts out there.…read more
SunTrust Bank checking is the best i have seen so far. I do a lot of work in Canada and receive Canadian checks funds. Took my previous bank at least to have my check cleared but with SunTrust my check is always available the next business day. The customer service is exceptional each time. I had a slight problem when i was my account went overdraft whiles i was in Asia, SunTrust waived my overdraft charges which i thought was very considerate of them. I am in the middle of starting my own small Business and will Consider SunTrust first and formost.…read more
SunTrust was the first bank that I had, upon turning 18. It was conveniently located across the parking lot from my first job in Charlotte Hall, Maryland, and I visited it on a regular basis to turn in paychecks. I never liked going through the drive-thru, so I would always walk in, and the tellers quickly got to know me by name. They were always friendly and nice, and when I accidentally overdrew my checking account for the first and only time ever, a rookie mistake, they kindly canceled the fee for a scared 18-year-old. I was sad to move out to the Midwest and not have them available as my bankers anymore.…read more
I had been looking for a good bank for a long time. I needed one with no fees or hidden charges. Good customer service and things like that. A friend recommended SunTrust Bank to me and said he had nothing but good experiences with them. I'm happy I became a member. It's a great bank that has fantastic service. They really treat you like a real person and not just another account. I highly recommend them.…read more
I have never had any problems with SunTrust Bank. I've been with them for years, and while I have a few different checking accounts for different purposes, SunTrust Bank has always been good to me. No unnecessary fees, no monthly fees, no minimum balance requirements. You really can not ask for to much more from a bank than that. Customer service is always great, and the employees are always friendly when you walk in. I highly recommend them to friends and family.…read more
I have had excellent experiences with this bank over the years. Suntrust employees are always friendly, helpful, and willing to go out of their way to make sure I am receiving appropriate services. Every representative I have worked with has been professional and competent. They are skilled at recognizing when I might benefit from a change in my account and presenting this information in a helpful, no-pressure way. I would definitely recommend this bank. They have been my bank for 10 years now and I see no likelihood of changing that in the near future.…read more
We've banked with Suntrust for going on ten years. Early on, we locked into a no-fee checking account because of the combined value of our savings and checking accounts. There's been no hassle whatsoever, and every time we have to call for a new set of checks (free!), they've arrived promptly. They few times I've had to ask if certain checks have cleared, they've been very prompt and courteous. At the local branch, most of the people there have been wornking there for many years. It's not one of those places that have a new crew every other month. Over time, we've gotten to know them, and they've gotten to know us and our needs. Several times, in a no-pressure way, they've told us about new products or especially attractive rates for either CDS or home equity loans that have been quite helpful.…read more
I dealt with this bank for over 15 years and I love them. Customer services has always been excellent. They are friendly and I never had a question that they could not answer off the bat.
I recommend this bank to anyone who lives within driving distance of one. The only thing that I have a problem with is they have a limited amount of branches and ATM. If I plan wrong or in case of emergencies I usually end up having to pay to use a different banks ATM. If I"m not careful it ends up being very costly.…read more
I have had a Suntrust account for many many years now. Although I went the first few years without any issue at all from Suntrust, it seems the longer that I bank with them the more issues that I have. The fees are much more than the reported $4 in my experience. I have been charged $7-10 per month because of nothing but transferring money from checking to savings. It seems a bit ridiculous. I can't say I would recommend Suntrust at this point, honestly.…read more
Suntrust everyday checking offers a good account for those who have basic transcations every month. It is easy to keep fees at a minimum as they have few requirements for you to have your usage for free.They offer free online bill pay which is an easy way to pay recurring charges such as car payments and utilities. They are also very cognizant of your security.and monitor your account for any suspicious activity. They alerted me to a possible fraud situation before I was even aware of it.The staff is very friendly and often go beyond the call of duty in resolving issues. The bank offers many other financial services beyond checking and savings as well.They have numerous branches and this makes it easy for you to get personalized service when you need it. Overall, I would recommend this institution.…read more
I have used Suntrust for almost 5 years now. They have great customer service and they are committed to keeping your information confidential. I received a new debit card after the Target holiday card theft last year, and I also received a new one when there was a theft of card info from Home Depot last month. The online banking is very convenient and I love being able to deposit checks from my phone. That is one of the best features they have. The app is also easy to navigate and doesn't take up much space on my phone.…read more
I use this bank only to save a portion of my check every two weeks to pay my bills. I signed up for this checking account because the bank was offering a great promotion of $100 deposited into your account if you get a direct deposit of $500 within three months of opening an account. I like this checking account but I really don't use it for anything other than bill pay. One thing that I didn't like was that I misplaced my card with my pin number in it and they still haven't sent me a new one; yet another reason why I do not use my ATM card with them. The representatives in the bank itself are actually very friendly and willing to assist with any problem.…read more
I applied for a checking account last year with Suntrust in Indian Harbour Beach, Florida, and it was a really awkward experience. The representative I talked to was repulsive. He had terrible body odor, and looked as if he hadn't showered in several days. He was practically falling asleep while he was working at his computer, and I'm sure he would have, if I didn't clear my throat every time his head nodded down towards the keyboard. He made me feel very uncomfortable, and while I was filling out paperwork he stood right behind me, leering over me, with his sweaty hands on the back of my chair and his hot, nasty breath on my neck. I left without finishing, and tore up anything I had signed, and I will not be returning to a Suntrust ever again.…read more
A: The bank offers complimentary starter packs of checks. However, information regarding the moment you will receive the pack is not made available on the banks website. Please call customer service at 800.786.8787 for more details.
A: Please note that it is important to notify the bank that you have lost your card as soon as possible. You will have to call 800.786.8787 to notify SunTrust. The bank will mail a replacement card to you.
Official Answer: Yes. Debit cards and ATM cards have daily purchase and withdrawal limits. These limits can be found in your Personal Accounts Fee Schedule, or you can contact a SunTrust representative at 800 SUNTRUST (800.786.8787) or visit your local branch for information on these limits.
A: The daily maximum amount you can withdraw depends on the debit card you hold. The limit for the SunTrust Classic Check Card is $500, for SunTrust Gold Check Card is $1,000 and for SunTrust World Check Card is $2,500.
In the event that in a given week, for this product, there were multiple applicable rates in our database based on different criteria, the above graph reflects the lowest interest rate recorded. Before submitting an application, always verify with the issuing institution (i.e. bank, credit union, other lender) the rates, fees, and all terms and conditions accompanying the application.
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