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I have banked with numerous banks in my lifetime and worked for one for 6 years. This bank is by far the worst bank when it comes to customer service, common courtesy and customer relationships. I was in a car accident a year ago and finally received my settlement proceeds from my lawyer. I went and deposited the check in a joint account I had with my husband at US Bank. I was told because of the amount, they would need to put a hold on the check for 7 days. I was fine with this as I understood the policies and procedures that comes with check deposits. A couple of days later, I found my debit card wasn’t working and my husband realized his wasn’t either. When he called, he was told that the fraud department speculated that the check was fraud and that they were closing down all of our accounts. They did absolutely nothing to try and verify the check (which is legit.) They didn’t bother calling the bank the check was drawn on OR my lawyer to ensure that he did in fact issue this check to me. Instead, they took it upon themself to just speculate that the check was fraud and close down the accounts due to speculation, rather then verifying anything. On top of that, we weren’t notified of any of this. They were just going to close down the accounts and send us a cashier check in the mail. Because the accounts are frozen and in the process of being closed, my husband was unable to receive his direct deposit from his work, our mortgage and insurance bills have bounced and we have no access to any of our hard earned money until this is dealt with. Just save yourself the headache and find another bank to deal with your financial needs.…read more
Ahh No...bank anywhere but.US bank .they use whats called an extended overdraft fee.$25 and they'll hit ya with this every week untill the account is current .ohh sure they'll waive any fees ONCE A FREAKN YEAR
I really can't stand this bank, I switched from Logix and I am going back - US Bank is the worst bank to have. When you log into your account it will show you your current account balance (based on the pending transactions) the next day when you log in those pending transactions have been processed and now negative in the account. I don't get it. I have NEVER had this issue with Logix. Everything went through that same day not days and days of 'PENDING TRANSACTIONS" they tell you they are processed everyday at 6PM, thats BS!!…read more
This bank should be close they do nothing but steel from customers!!! Reordering checks to maximize overdraft fees. All bank officers should be fired and hopefully losses billions in law suits! STAY AWAY!!!!
When making a large deposit in U S Bank please know that they will put a Hold on the majority and you will not have access to your OWN money for up to 9 days. I do not know about them, but I worked hard for the money I get and do not want to be punished for making a deposit in a "So Called BANK" . Any financial institution that thinks all of their depositors are crooks, can not be trusted with honest working peoples money. I wonder if the CEO and CFO have a hold put on their funds when they make a deposit? The PGA of America should be ashamed to have these suspicious money grabbers as a sponsor. U S Bank should not even be allowed to sponsor a Putt Putt tournament, or any sporting event. My daddy told me there were 4 people in the world you could not trust. A Doctor, A Lawyer, A Car Salesman, and anyone else who said "Trust Me", He died before he had any dealings with U S Bank or he would have added a #5…read more
you have to cash the check, and then make the deposit. I am dealing with that now, I can't stand this bank. I made a deposit on Saturday, still hasn't gone through.. When i log into my account it shows my account balance based on the pending transactions, the next day i go in, all of those pending transactions have gone through and now I am negative, and charged me $36.00 (6 times). They were not helpful on the line. When you call into their call center it sounds like we inconveniencing them by calling. Like they are in the middle of something and we are bothering them.
I had logix previous to this, and I NEVER had this issue, things weren't pending for days.. Everything was processed that same day. I am closing this account.. They don't even deserve a 1 star…read more
I hate us bank so much. It takes too long for my money to be sent to my significant other. I wish i had chase. I love the quick pay rogram they have. There costumer service. Other thing is checks are so expencive in us bank and other thing i dont like is that us bank dont have a lot of diferent logos for the debit or credit cards. The same logos get old. I loved the bears debit card i had in chase…read more
Negative Experience: I had three accounts (business, savings, and checking) with a total of $4,500 with US Bank and accounts over 10 years old. They closed all three in one day with no notice and sent me a cashiers check for the balance that they charged me $7 dollars each to cash. I found out when I logged in online and noticed the changes and US bank will not tell me why the closed the accounts. They are charging me $30 dollar overdraft fee b/c I used the card and did not know they had canceled my account. They turned this 'overdraft fee' over to a collection agency 4 days after closing my accounts without even telling me this had occurred. How can you fix a problem you don't even know about? Worst bank ever and you should go somewhere else!…read more
Just walked in and tried to ask, I believe her name was Danielle, behind the counter if they were open. She looked up from texting on her personal phone and shushed me. So rude. After she was done texting on her phone, she had an attitude with me. All I wanted to do was deposit a check. It's people like this that have killed customer service. Terrible.
I've been banking with them for over 10 years and it is always a hassle! I make good money and my credit score is above average, althoug when I deposit a large check they always put it on hold, as if I was a dishonest person or not trustworthy, shame on them! They have zero criteria!
Absolute worse banking experience I have had. I have multiple accounts with other banks and being an entrepreneur it is good to have a few accounts for multiple reasons. I have had nothing but problems when using my cards and business cards with this bank. For my personal account I will order something online or make a purchase and the bank will deem it "fraudulent" and put a freeze on my card. The problem is their customer service and lack of controls in place. I have been a customer with them for more than 11 years since they changed from StarOne Bank and they just continue to get worse. I often don't realize my card is frozen until my wife and I try to use the account again, in which we can't because we have to call in to verify that we attempted to make purchases or made purchases days prior. This institution is going into the toilet and I am proud to say that I have some personal accounts with the local credit union and Huntington Bank, Huntington, though I have had my account with them a little over a year I have slowly begun transitioning my business to that bank. Soon I will have no business or funds going through US Bank, they lack intelligent employees whom can't do their jobs, their customer service is horrendous, and they attempt to control when and where you can make purchases(free country?). It's good to have parameters for fraud activity, but how can I approve transactions with the bank more than 20+ times for ordering and things and it still be fraud? Why do I have to find out my card is denied trying to make purchases for my business and then have to call in to get it resolved? Shouldn't the fraud prevention team suspect fraud and be proactive to notify the customer? Apparently not.…read more
The easiest way is for your parent to transfer the money from his/her account to your account. Also, he/she can visit a U.S. Bank branch and deposit the money into your account as long as you provide the account’s number. Please find the nearest branch here: https://www.usbank.com/locations/index.html.
If you have a U.S. Bank checking account, you can request a debit card by logging into the bank’s online banking service and then clicking on the Customer Service button to request a card. You can also log into the bank’s mobile banking app and then click the Self Service button to request a card. Or, you can visit a U.S. Bank branch or call customer service at 800.872.2657. You can find the nearest branch here: https://www.usbank.com/locations/.
According to the bank’s account agreement you need to bring your account to a positive immediately. Also, the bank has the right to close your account at any time. Please call customer service at 800-872-2657 for more details.
In the event that in a given week, for this product, there were multiple applicable rates in our database based on different criteria, the above graph reflects the lowest interest rate recorded. Before submitting an application, always verify with the issuing institution (i.e. bank, credit union, other lender) the rates, fees, and all terms and conditions accompanying the application.