I'm a long time customer of Ally bank and get prompt response for the queries and problems in transacting if any. So they stay on top of things to help the customers. My overall rating for is good. I will recommend this bank to anyone looking for a good bank.
I opened this account two weeks ago because I had read a few good reviews. BIG MISTAKE!! I work for USPS and get paid every 2 weeks. I immediately set up my direct deposit which takes two weeks to become active. I called and spoke to a representative on the phone to open the account. I was told that as soon as I funded the account, which was the same day, that a debit card would be mailed out. 10 days later I still had no card. I called them again to ask where my card was and was informed that it was never ordered or sent. I was told that it would be ordered, and expedited, that evening and would go out the next day. I was told I would have it in 1-3 days vs 7- 10 days. Here it is 4 days later and still no card, everyone I talk to there tells me something different. My direct deposit went in yesterday and I can't access a penny of it. I kept stressing the multiple times I kept calling that I needed to access my money TODAY to put money down on a new rental. That didn't happen and I've since lost the home because I am unable to access ANY of my own money. I'm out of gas, etc. I have been told to try a wire transfer, as well as other means, to send my money back to Chase bank account. Every option I attempt to set up does not let me access my money until Wed. Today is Saturday. So I have money in a bank that I can't access in ANY way and can't get to for at least another 4 days. I'll not have a roof over my head in two weeks because of their mistake---probably won't have a job because without money to get fuel for my car---well, I wonder. This is THE WORST bank and customer service I have ever dealt with in my life. This bank had totally messed up my life. I plan on calling corporate and everyone else I can. Consumers BEWARE!!
In mid-August I was the victim of an identity theft scam: someone called me, pretended to be from Ally, got my ID info, and transferred out my money. Yes, I fell for it. They were very skilled. They called from Ally’s actual phone number. They even knew my name, address, and last 4 digits of my Ally card. Ally launched an investigation and froze my accounts for my protection. They promised to create new accounts for me, transfer my money, and mail me checks and a new debit card. I receive documents; I sign and return them. Perfect, I thought. But, then...nothing. Do I need to report this incident to gov’t agencies? Should I alert credit reporting agencies? I had auto payments for credit cards and other bills that I could not cancel. Can Ally notify these companies that my checking account is frozen? I don’t want to suffer late penalties because my bank froze my accounts. That would be unfair to anyone. So, I have been in contact with Ally customer service people almost every day these past two weeks. “No updates yet, sir. Please, keep checking with us.”Yes, sir, I can reset your password. I wonder why we hadn’t made that change yet.” “Of course we can alert your credit card company, sir, but I see that the due date has already passed. I am so sorry, sir.” And here I am, on the phone with T-Mobile saying “Okay, I understand why I have to pay that late fee.” So, if you are an Ally customer and someone scams and robs you, you might also suffer credit card penalties, late fees, and a hit to your credit score. Oh, and how am I even paying rent next week? I feel ashamed of being an Ally customer. I must be a real dupe.
People at Ally are great. Excellent customer service. Their site is easy to navigate and manage. They are constantly making improvements and upgrades. Been with them 10 years+ and will continue long time to come.
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I recently opened an Ally Bank Interest Checking Account. This is the best checking account I have found. No monthly minimum, no minimum opening deposit, and no ATM fees. The customer service is top notch and they have live people all the time. The overdraft fee is only $9. I like being able to deposit checks from my smartphone or computer, that makes checks more convenient.
I love my Ally checking account. I originally joined because I wanted to get a new checking account that I could use as a central hub for all my other accounts to link to. It works perfectly for what I need it for. Not only that, but the website is extremely user friendly and the customer service is beyond amazing.
Its been 5 years with ally bank and i never had any problems. Banking with Ally is so Simple and secure with awesome features. And their customer service also too good they guide you very patiently in all aspects.
I had originally applied for this bank online because I needed quick access to a checking account for my new job. Not only was the turnaround time notification terrible but their customer service team was a nightmare to deal with. I'm ultimately glad I opted not to go with this company as I'm sure I would have had nothing but trouble. They were not helpful in answering my questions and did not follow up with a definitive answer as promised. The only positive experience I had with this bank was how streamlined and efficient the initial application process was. My final thoughts are: only go with this bank if you have absolutely nothing else going for you. It's not worth all of the hassle.
I was looking for a good online only bank to use. I looked around and found Ally bank. They are a great bank with no fees and fantastic features for online banking. Free checks, no monthly maintenance fees like some of the other banks have, they even give you free anti virus software for your pc when you sign up. No complaints at all.
In the event that in a given week, for this product, there were multiple applicable rates in our database based on different criteria, the above graph reflects the lowest interest rate recorded. Before submitting an application, always verify with the issuing institution (i.e. bank, credit union, other lender) the rates, fees, and all terms and conditions accompanying the application.