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This Credit Union is INCREDIBLE! The laid back and friendly atmosphere puts you at ease immediately, and sometimes when dealing with money, that's exactly what you need! Any questions or concerns I have ever had have always been dealt with quickly. The tellers are always friendly, the ATM's around town are easily accessible and always functioning. The loan process is quick and easy and the response time is fast! I've been a member of this credit union since coming to Ithaca and I won't put my money anywhere else…show more
I love using Alternatives and have been a customer with them for several years now. I joined the credit union straight out of college when I relocated to the Ithaca area and they were incredibly kind and helpful, even though I was having problems providing proof of residence since I had only just moved locally. Every employee there has always been so kind and they're always willing to take the time to answer any questions you may have. It's a little touch but I also really appreciate that they have a desk right when you walk in where you can ask questions without waiting for a teller. It's really enjoyable to go to a place where people always seem happy to serve you. The only possible downside is that their lobby closes pretty early in the afternoon but their drive through window stays open later. Plus, now that they've redone their website, it's incredibly easy to do online banking (which is the bulk of what I do). I tell everyone I know that they should use Alternatives; credit unions are always the way to go!…show more
I was a member here for many years prior to moving out of the area. This credit union specializes in women and low income families, however, it is open and available to anyone in the area. It's a great community bank that sponsors many activities that help small biz owners in the community to achieve their goals. The range of products they offer is very impressive for a small local institution, and I have nothing but wonderful things to say about the staff. They are courteous and helpful. High marks all around for Alternatives. The only small detractor would be that their network of ATM's is very limited. But honestly, it’s not that big of a deal.…show more