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Upon opening my account, there were many issues with the issuing of my debit card. I didn't receive the one I opted for and had to go through a long process to receive the correct one. Customer service is average. The one good thing about Apple FCU is their fraud protection, which customer service takes care of fairly promptly and effectively.
I personally have been banking with Apple since Oct of 2016, changing over from wells fargo. Since day one my experiences with their customer service in having questions answered or action taken for example with getting a new debit card have been dismal. The attitude is they will get around to it when they have time. They have no concern for the customer whatsoever. It doesn't matter if I call or email them, they just don't seem to be educated to answer my questions. Their new website has been a horrid experience. If you are inactive for 2 mins you will have to log back in. If you move from one screen to another, you may have to log back in. I spend more time logging in than I do actual banking. It is the worst. I was hoping going to a local Credit Union would be a pleasant experience having worked with a Fed C.U. in Texas that was incredible. Not this time. I will be jumping ship as soon as reasonably possible.…show more
I was fed up with the mega banks out there that don't really care about you or your business and just want to nickel and dime you as much as possible. So i was recommended to Apple Federal Credit Union by a coworker and I have been using credit unions ever since. they are leagues ahead of big banks. No crazy monthly fees, they treat you with respect when you come in, and they actually try to help you. Highly recommended.…show more
I applied to open an account after being continuously solicited to at my new job training several years ago. They took my personal information for direct deposit, and then managed to lose it, and complicated my first paycheck. After that, I was charged a monthly fee because I did not meet the direct deposit requirements. When arguing on the phone with customer service, she said she would only waive the fee if I set up direct deposit. I was not about to share my personal information so it could be lost again, therefore I opted to switch to the free account.…show more
Apple Federal Credit Union is a great credit union to use as a secondary credit union. I also have an account at Navy Federal which I am very happy with, but I would compare Apple federal credit as a close second. They give you $5 to sign up and as a student they give you great benefits. They came to my school and had a prize wheel that you could spin if you created an account and I made my account in under 3 minutes. I still use it today and think it is a great credit union if you are considering switching from a bank.…show more
My credit union is Apple FSU. They are wonderful in my opinion because they are so easy to join if you live in the area where they have a branch! They also have some really nice rates on loans and other services like insurance for the car. I even got a $50 bonus by joining and spending $25 from my new checking account (I put the 25 in and they added 50 after I did some shopping for Christmas gifts!) It was easy and in a way fun to join. Nice people, and they even have a free coin counting machine.…show more
As a fresh out of high school student in college, Apple federal credit union is a very good bank for anybody especially if you are in my situation. I use "free A+ checking". I don't have to pay any fees and i just need to have a min of 5 bucks in my account. On top of that they give out pretty cool and free incentives. I got 50$ for free by only spending 25$. I totally recommend it.…show more
I absolutely love Apple Federal Credit Union and wish everyone I know could bank with them. I have had an account for about 15 years and kept it open though I live in another state now. They charge no fees for normal use, have the lowest minimum balances, and simply provide the best banking experience I know of. All of my friends have to use banks because they cannot qualify for this credit union (I got in because I am the child of a teacher with an account there), and are quite jealous. I constantly hear of more fees and fines that they are being charged for using, withdrawing, or even depositing their own money. I can't imagine why anyone would use a bank. The state I live in now has a credit union right by me, but they charge quite a few fees and are slower with their transactions. I'll always stay with Apple Federal!…show more
Mixed bag here at apple. Their customer service is decent, but their locations are so widespread I had to take a little off for it...it's inconvenient to get to a branch from anywhere in my area.
I was under the impression that I had signed up for the thing which prevented overdrafts, however I have gotten several. A $30 charge for a $2 accident is a big deal, especially when I'm not expecting it. I realize it's my fault, but I had to take a little off here. If I knew it was $30 each transaction, I would have made sure about the overdraft stuff.
However, they are excellent at problem resolution. Called them about an accident similar to above (5 charges went through on the wrong account, $150 in overdraft charges). They waved my overdraft fees for me. That was really nice.…show more
Apple Federal Credit Union offers the best service that I have ever received from a financial institution. They are always professional and friendly and available for all my needs. I have been a customer of Apple Federal Credit Union for several years and would recommend their services to anyone. The tellers know their customers by name and offer products and services related to the needs of individual customers. I have never had any of the issues that I have faced with other financial institutions. Apple Federal Credit Union strives to offer the best possible customer service and they always succeed. Whether you need auto or home loans, investment services, or a new checking account, Apple Federal Credit Union can and will meet your needs.…show more