1.) Terrible, terrible customer service; 2) inaccurate account setup (even though we presented I.D. cards, they still entered incorrect birth dates and when there was a problem later, we had to go to branch in person to get them corrected). 3.) did I mention terrible customer service? Each and ever time there has been a problem, and although I have another account with another bank that never has these problems, there seems to be constant problems with banking here. And when I call to correct the problem (none of which have been my error), I've been put on hold for over an hour, or when trying to use the 'call back', the function doesn't work ('press three for a call back') --- and then someone hacked our debit/visa card. I don't have room here to tell you incredible nightmare it's been to get a straight answer out of them -- and I still don't have all the information. The fraud dept. doesn't talk to the bank, the bank won't let you talk directly to the dispute department -- everything gets channeled through their call center and so far, in FIVE years -- most everything has been incorrect. I'm still working on getting the dispute department to call me back at all. I'll be writing a complaint to the attorney general, the FTC the FDIC and any other agency that needs to hear about it. Including my state senator.
I opened up a Bank of Hawaii account when my family purchased an island estate for our vacations. I figured since I was going to spend a few months every year in Hawaii, I would need to get a local checking account instead of relying and hoping that one of the Big Banks would be in the area. Needless to say, I am glad that I opened up my account with Bank of Hawaii. They have been extremely helpful and their checking services are better and faster than what I am traditionally used to. All deposits are immediately credited and show up in real time. In the past, my experience has been delays and fees with other banks. This is not the case with Bank of Hawaii. Great bank and great service.
Bank of Hawaii was the first place that I went to when I got my first checking account, after getting my first pay check. It was a great starting point and I do not regret it, but knowing what I know now, I could have found a better place such as a credit union. Getting a checking account over here was easy. It just took a couple of minutes and I was in. The location was convenient, and service was always really quick. My problem with banks in general, or Bank of Hawaii, is that the benefits of having a checking account are virtually nonexistent. I feel like it's just a place to hold your money that comes with a debit card to use anywhere. This was definitely a great starting point for me, but given my needs I should have tried a credit union first.
I had a Bank of Hawaii Free Checking Account since I've been about 10 years old. My father used to work at Bank of Hawaii so he was the one who actually set up the checking account. I'm a big fan of Bank of Hawaii because of their locations. I work right across the street of a Bank of Hawaii Branch and my credit union uses their ATMs as well so it's a bit more convenient. I've also had personal loans with Bank of Hawaii and their staff was very courteous and helped me when I was purchasing a motorcycle. Their tellers are very knowledgeable and have helped me when I needed to cash a few US savings bonds. I'm giving them 5 stars because they are just about as convenient as American Savings Bank but closer in proximity to my work.
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