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Had a checking account for about a year and ended up closing it due to the way they conduct business. Bank OZK is different in the way they handie deposits and it’s detrimental to their customers. Bank of America, Arvest and most other banks give you an 8pm deadline or as in Bank of America give you a 2 am deadline to get your deposits made to cover your account activity for the current day. That helps the customer to avoid overdraft fees. Bank OZK doesn’t do that. If you do not get your deposit in by 5pm when they close, even cash deposits... you get charged overdraft fees. While it’s incumbent upon customers to keep their accounts balanced Bank OZK dose not give their customers any leeway. Other banks give their customers better opportunities to keep things straight and avoid overdraft fees.... Bank OZK, while the staff is friendly and courteous, doesn’t not work with their customers well. I’ve since found another bank to deal with.…show more
I moved to Arkansas a few months ago, and was looking for a local business to bank with, instead of a giant, faceless place. I actually ran into someone in the grocery store wearing a name tag from Bank of the Ozarks and struck up a conversation. She was very friendly, and told me to come by and she could help me open an account. Everyone I met while there was really friendly and efficient. Their Bonus Checking was perfect for me, and there are a lot of features with this account. Low monthly fee ($5), free debit card, online banking, and free checks. So far I love the service I have received, and will be looking into some other products of theirs in the near future.…show more
My wife and I have been quite pleased with the service we have received from the nearest branch of Bank of the Ozarks. When we first opened our accounts, the branch's drive-through hours on Saturday were 9:00 AM to 12:00 PM. Within a year, the branch decided to close on Saturdays. I work a 8:00 AM - 5:00 PM job, so it is difficult to get to the bank during its normal Monday through Friday hours.…show more
I have had an account with Bank of the Ozarks for many years and could not be happier with them. It was super easy to create an account with them. The employees at my local branch are always friendly and helpful. They’re able to answer any and all of my questions. There are no monthly fees and no charges to use my debit card. Their online access is awesome too. I can log in any time to check my balance and see what transactions have gone through and what has not. They even have text capabilities so I can get notifications about my account on my phone. I continue to keep my business with this establishment, even when I have moved out of the area. They’re irreplaceable!…show more