BMO Harris Bank Checking Accounts

Personal banker gave bad advice. She (Galia Heller) said to keep my account open during a fraud investigation. Well, more charges hit and now I have to go through more disputes. She filled out the form wrong the first time. She admitted it and I drove an hour to do it again. After 45 minutes she 'lost' her work and we had to start again, she rushed through it and produced an incorrect paper again !!! it was nearing noon and she was more interested in going to lunch, so took a bad attitude and rushed me out saying, "this is all I can do". Her personal bad advice and incorrect filing has cost me over $5,000 ! When I call the Fraud department I get a run around. They 'conducted' an investigation in less than 1 day on over 13 charges based on her submission but will not tell me how they conducted an investigation when I did not sign off of any information since it was all incorrect. DO NOT PUT YOUR MONEY HERE !!! Calling merchants myself restored some money since it was very clear I did not make the charges. Her advice to keep the account open has resulted in a whole slew of new internet charges from over seas !! Bad banker with limited communication skills. Bonita Beach, FL branch the absolute WORST I have dealt with in 35 years of banking.

PLEASE IF YOU SEE THIS DO NOT BANK WITH THIS BANK IT IS THE WORSE BANK YOU CAN HAVE THEY PUT HOLDS ON YOUR MONEY AND WHEN YOU GO IN THE BANK YOU CANT TRUST THE TELLER BECAUSE THEY WILL JUST LIE. WHEN YOU SPEAK TO CUSTOMR SERVICE THEY WONT REALEASE YOUR MONEY LIKE THEY CLAIM THEY WILL I STRONGLY FEEL THIS BANK IS GOING UNDER ......OVERDRAFT FEES MAKE NO SENSE ITS FUNNY WHEN I DEPOSITED 3500 DOLLAR CHECK IT WENT THROUGH BUT 422 DOLLARS WILL BE PUT ON HOLD DOESNT MAKE SENSE PLEASE I URGE YOU SWITCH YOUR BANK TO ANYONE BUT THIS ONE MY ACCOUNT HAS BEEN AROUND SINCE 2016 AND THEY STILL WILL MESS UP EVERY TRANSACTION UNLESS ITS CASH... RUN FOR YOUR LIFE WHEN YOU THINK BMO IS A GOOD BAN. THEY DONT HAVE YOUR BEST INTRESTED AND THE MESSED UP PART MY COUSIN WAS A MANAGER FOR BMO AND SHE HAD TO QUIT BECAUSE THEY WAS DOING ALOT OF THINGS SHE DIDNT AGREE WITH TO CUSTOMERS AND I HAVE WORK FOR BANKS BEFORE AND YES THEY CAN RELEASE YOUR FUNDS THEY JUST DONT WANT TO

Worst experience, compared to any Bank, in my life. There was no minimum balance requirement, nor have I ever heard of any minimum activity per 2 months kinda requirement and they terminated my account for no activity after just a couple of months without even giving me any kind of notification or warning. Went to made a deposit and got to know about this, asked me to contact support and support asked me to go back to branch. What a joke!!

BMO is the worst bank ever. I deposited a large amount while opening a checking account with them. They took the money with no hesitation. 5 days later to withdraw a small amount was met with some difficulty. Ten days then your money will be available. We could've been told that the 1st day. Forward to two years present day, the bank allows someone to walk into a branch in another state, impersonating my wife and withdraw 1300$. When we call to dispute the transaction we were told that the issue had to be handled at our local branch. At the local branch we were told to file a police report at our neighborhood station. (No mention of reimbursement for the unauthorized transaction). The police investigation is lengthy and involves the police station from the state/area of the offense. We have to constantly call the bank for updates and always get the run around. We reminded the bank of their policy on unauthorized transactions and provisional credit then they perked up, but just a little. We were told that after ten days we could only get 999$. It's been ten days since the incident and the bank decides that we have to talk to the manager to be reimbursed. Maybe when we talk the manager will have a new excuse. More to come after the meeting.......

If I could rate BMO Harris Bank negative stars, they’d have it. Do NOT open a BMO Harris account, their customer service is horrible. I’ve been trying to close my checking account for two months and was informed yesterday it never actually closes completely.

Tengo una cuenta joint con mi hija hace 13 años tengo 66 años mi hija deposito cheques en su cuenta sin fondos, BMO me cerró mi cuenta y se quedo con mis 1,200 dls que yo tenia en mi cuenta ojo ? si tienen joint account el banco me dijo que como ella estaba en mi cuenta el dinero mío era de ellos y para que le dieron el dinero de 2 cheques y no averiguaron bien primero yo no tengo nada que ver con su cuenta ella solo es mi payee de mi cuenta no es su dinero y el banco me dejo sin nada Thank you BMO God Bless You

Most pathetic bank ever. They have been holding my money for three months with no update when I follow up I don’t get answers from their lying customer service who stay saying they will contact me and they will not. On the other hand it’s the first I can’t use my debit card to pay my rent keep calling customer services to lift the hold it’s either they hanging up on me or they sending an email so a department that has been calling me back for the past 6 hours

Beware of BMO offers for opening accounts. They misrepresent themselves and try not to give the money. I opened a personal checking account with them which i was supposed to get $350 to open a premier checking account. 1) I opened an account online and attached the promo code. Then when i talked to Sergio at the branch, he said that its better if i come in and they close that account and open a new one supposedly so that he can make sure the promo got linked. Well apparently when you close an account and open a new one it VOIDS the code. 2) I was instructed to make deposits into the account as a transfer. I did the required amount and I verified with Sergio again that they qualified as they came from a different bank. I was later told by BMO 90 days later that they did not qualify as they were not listed as "direct deposit" If I was told this in advance, I could have had my payroll go my account there.
When I tried to address this with Joe the manager at the branch as well as Christopher in the marketing department (aggressive), they told me they couldn't do anything about it and basically discounted my endless handholding this opening of the account to make sure I complied. Also after numerous calls to the branch, being a new and devoted customer, depositing $40,000 in few accounts, apparently that means nothing to them nor did they give me any reason and attempt to keep me. I cannot work with an institution that is not straight forward. Apparently I am not the only one as their reviews on multiple platforms are very low. I will be closing all my accounts.

Erroneous fees charged to my account, hidden by misspelled address on mailed statement that didn't match account info. It took numerous tries to connect with human by phone (eventually got rep in Manila who immediately put me back on hold until someone in the US picked up) only to discover problem is known issue with their online banking App. Oops. After performing work around to get into account, I discover a dozen monthly service fees. After numerous tries to get back in touch with them by phone, and 20 minutes on hold, I get transferred to service rep in Manila again who has no access to account and again puts me back on hold. After 20 more minutes I reached someone in USA who also has no access to see account. Simpler and less costly to just write off fees and close account.