Capital One Checking Accounts

Capital one is the only bank notorious for “Bait-and-switch” tactics. I was offered $250 reward to open a checking account and up to $500 rewards to invite friends to open lines of credit cards. I have fully complied with both, and no rewards have been received. Don’t pay attention to offers from capital one.

My husband died in July. I've gone into Capital One 5 times to get help with online banking and spent many hours setting it up and trying to use it at home. I had to transfer every transaction one at a time from my husband's profile to my own--representing hours of work. The new entries required info. I didn't have, like zip codes and company phone numbers. I couldn't enter a Triple A account because it wouldn't accept my membership as being in the region I live in--I gave up and will pay by credit card in the future. I used my own zip code and common phone numbers for related payees (same company, different division) for some entries so I could add them to my new profile without wasting any more time. Then I went to the bank to get help in correcting the shared zip codes and phone numbers and they told me the zips and phone numbers are put in automatically. Then why torture me with having to enter them online manually?
The people at the Falls Grove branch try to help, but something always gets missed. A couple of weeks ago, the online banking page stopped working altogether—no page format or links—so I had to go into the bank again. They showed me how to use my profile in Chrome, where it does work. Yet, mysteriously, my husband's profile still worked in Edge.
Now I don't know what's paid automatically because, while they told me they would leave my husband's profile alone for a while, they deleted it without warning. I went to log into his account because my profile is missing a payee I know should be there but must have been overlooked in the transfer, but I can't get the information I need because when I log on with my husband’s profile, I get the message "You don't have any accounts available to service online at this time." I hope they'll be able to give me the missing payee information from their records so I can add it to my new profile without going through the added legwork of recollecting the old information.
I also wonder why it took 5 visits, and now 6, to understand how to create and to be able to use the new profile and why it suddenly stopped working on Edge so that I had to switch to Chrome. I know these transactions aren’t trivial to set up—my hats off to the programmers—but they’ve had plenty of time to refine the process and make things easier for their customers.
My son is going through a separate process of giving me access to his accounts since only my husband’s name was on his account until now—Capital One allowed only one parent to have access to a child’s account when we opened it. To change who has access, they don’t let us just switch one name for another; we have to remove my husband’s name from the account, wait a week or so, and then add me to his account. I don’t understand why this complicated process can’t be simplified to removing one name and adding another in one step or only one visit.
Forget the online instructions. Once I got a link for them, I found them very unhelpful--left too many questions unanswered.

Currently getting ripped off by capital 1. I called and spoke to two representatives and one was a supervisor. Never respectfully looked into my issue, they just made a broad assumption in favor of the company of course. Could not give me a clean answer to my issue so it was full of "I dont knows" "hold ons" and "Let me thinks"
The problem was I was down to my last $6.85 in available funds. had a $16 amazon pending charge for a few days already. thats it. amazon has been reflected in the current bal. not the avail.
So anyway i spent $5.30 bringing my bal. to $1.55 and i zelled myself a $20.00.
Go figure this brings my available balance to $1.55 and my current up $22.85, which means the$20 I just added to my account according to Cust service. was used for a two pending transactions, The one for $5.30 which was actually deducted from my available cash, and the pending amazon which was also previously moved from avail balance to current balance.
CAP 1, literally changed my current balance and my pending balance to match this 20 i just deposited and is basically about to charge me 2 times for a $5.30 i spent.
The con was to move my funds from available balance to current balance all the while charging for a pending hold.
when cap 1 makes a deduction, they deduct asap. Thats why you have two balances in the first place. they basically fiddled with both of my balances and lied about it. Youd think the bank would do better, because they look like thieves now, or have the worst customer service. either way. id be skeptic.

They sent my debit card via the slowest way possible so for a MONTH I have had no way to gain access to my funds. There are no branches ANYWHERE. If you want your money held hostage, put the money in a capital one account.

I already have a couple credit cards with capital one, so I was going to open up a checking account. I was tossed around to multiple departments, put on hold, and hung up on a couple times. When I finally got through, I found out they had the wrong information on file for years, including my birthday. This company is a MESS! Confirmed my social and took multiple pictures of my ID. After 4 hours playing the toss around game, still no solution. Customer service is non existent. Bank elsewhere!

I was negative for a period of time. My fault I get that However when I asked if I can get a direct deposit I was told yes the negative balance will be a positive balance after the deposit. They withheld information from me aka lying. I couldn’t spend a penny once deposit was made because they put my account in restrictions so the only option would be is to close the account and wait on a check from them and takes 7 to 10 business days. Imagine payday and that happens. The other part is the representative didn’t tell me I could have 24 houses it to me. So they withheld info regarding my account being restricted and withheld info about me getting my money in 24 hours as supposedly to 7 to 10 business days. That was very shady, they are not training there representatives they cannot be trusted. Do not do business with capital one. Why would you just not let me go to the atm and get the money out then close it? Why would you not tell me I could have had my money overnight fed ex? Why did your representative tell me my account could receive the deposit but not tell me my account is in restricting mode? They are liars that’s why! When you withheld information you lie. Again, do not do business with capital one.

Have been generally happy with Capital One 360 checking, however I am greatly disappointed at this time. They have been unsuccessful in protecting me from an online purchase that ended up being fraudulent and reclaiming my funds. I would greatly appreciate their help in this matter and I look forward to the opportunity to update this review.

Closed my old capital One Account is good standing and couple months later I tried to reopen a new checking account and they needed a copy of my Drivers License again. I tried to upload it and they didn’t accept it. I called capital One and they said I had a restriction on my account preventing me from opening an account with them but no one told me this.
I spoke to a Manager in Customer Service named Adriane and she said that I had a restriction but nobody else told me I had a restriction on my account before when I called back at least 5 or 6 other times. I see this happening over and over.

Capital One loves to lower your interest in high interest savings accounts. This made sense with Federal Interest rates being close to 0 for such a long time. However, when interest rates started climbing back up, they create a new product with the higher rate to get people to park money there. They don't sell the old product anymore and won't let you know about it so they can make more money off of you. This was the only bank that did this to me. Trust someone else with your money.

I’ve had my 360 Checking for about 2 years—it’s not my primary bank that my direct deposit goes into, but the 360 bill pay system is better than my other bank’s, so I use it as a transfer account and to pay some bills on auto-pay. I didn’t experience major issues until recently. I always had mobile check deposits (I receive money from an old school trust that cuts checks) clear within 2 days, with a chunk being available immediately. The last 2x I deposited checks there has been an issue. The first issue was my deposit of 2 checks totaling just under $5k. Everything seemed to be pending, then the next day a flag went up and my account was locked—even though CapOne sends me garbage promo texts constantly, they couldn’t be bothered to text about this—they sent an email, which I didn’t see until the next day. In the 12 hours overnight that it was locked before I was able to call in, I had 2 bill payments fail, not from insufficient funds, but because the account was locked and unusable. When I spoke to a rep, I was told that oh yes since your usual pattern is to deposit one check and not two, we’re reviewing the transactions. They then told me that the check funds would be held for 5 business days. Since they DID unlock my account right then and I didn’t NEED those deposits right away, I said ok no big deal maybe just the fraud analysis is really intense.


Fast forward to this week—on Tuesday I made another mobile deposit, the first I’ve done since the incident above. Deposited a check for $2k, and immediately got an email that my funds would be held until the FOLLOWING MONDAY due to “the risk the check may be returned”. Mind you, this is a check from a money market account, not a personal 2-party check, yet they used the “risk of not clearing” excuse. I called the CS line, and was like hey, this check hold is way longer than anything I’ve experienced here before, can you tell me what’s going on? The rep put me on hold for 20 minutes to “speak to the review team”, came back on and said “no problem, we do have to hold it for at least 24 hours so call back Thursday and we can get the hold released early, I’ve put a note on your account”. Great! So I wait until Thursday morning (today). I call back and let the rep know of my conversation. He places me on hold for 5 minutes, comes back and informs me that they will indeed NOT be releasing the check earlier, that it will be Monday. I pointed out my Tuesday conversation and he said he was very sorry, but that the rep must have lied to me. Um, what? I ask if there’s any recourse that I have—I’m then transferred to another agent who almost immediately sent me to a manager. I thought I might finally get somewhere, but THIS useless human on a power trip (newsflash: you’re an accounts manager at Capital One, it’s not impressive) keeps saying “we’re entitled to hold funds for this timeframe, it only SEEMS long because there’s a weekend in there and weekends are not business days”, like thank you so much, I’m an idiot and had NO idea that Saturday and Sunday weren’t business days.


Bottom line—I’ve always had a balance of $2k+ in my account. I’ve never overdrafted. I’ve been a Capital One credit customer for 18 years and a banking customer for 2. If, on Tuesday, I’d been told that no, there’s no way the check will be released before next Monday, I would have said ok well guess I’m depositing checks into my other bank account instead moving forward—other than the hold annoyance it wouldn’t have been the end of the world. But I was blatantly LIED to, given the run around, and then told repeatedly that they were “entitled” to keep them this long.


Know why banks hold check deposits? Because they get interest on that “float” amount while it sits there before clearing, along with the interest they get once it’s deposited. They’re essentially legally double dipping and making money twice, and they can choose to keep it longer any time they want, for no reason at all.


Since I now have another 4 days to wait until my check clears, I’ll be moving everything in there to my primary bank account at that time. I’m done with their ridiculous account shut downs, deposit hold times (literally the longest I’ve ever experienced), and being LIED to.