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This bank used to be a good. But now i dont see any good service. I deposited small check and they hold my check for more than 10 business days after 10 days i called them and asked they said they dont know why they hold my check. . And again i deposited one more check And they hold again. And i called to customer care but they didnt make me satisfied.
I called capital one bank this afternoon to order a replacement check card. I was on hold for 30 min then finally someone answered. He was so rude and unprofessional to begin with then he told me he can’t locate my account. Really ?? I have been a customer for over 15 years and you can’t find me in the system ? I asked him if he was having net work issues then he said no , “ I have been at work since 8:30 and no issues.” Then he told me that , “well you can go to a branch and get a new card. “ I told him I know that but I have small kids and can’t wait in line with them that’s why I do online banking. I asked for a supervisor, he placed me on hold for another 20 min then never picked up again. Wow capital one what a service you have!! I stopped going to your brunches because of your rude employees now I can’t even get a decent service on the phone. I am thinking about closing my accounts. I will never recommend capital one bank to anyone. Poor service and rude employees.
can I transfer money from a capital one credit card to my 360 checking account if the card hasn't arrived yet?? I have received routing number and account number and it is currently being sent.. any info is helpful, thanks
Capital One arbitrarily migrated my account from a Classic account to a 360 account. Have been a Capital One customer since Capital One acquired my old bank, Chevy Chase. Went into Bowie, MD bank branch to make my account payable on death to my Trust. Capital One will not allow POD to my Trust. I now have to have my direct deposit sent to another bank that does allow for POD to my Trust and also with have to migrate my online bill payments as well. Major hassle and inconvenience
I was 3 hours with and spoke to 3 persons....they wanted to apply interest on a zero balance......in what freaking professional mind does that fit... for Gods sake....this people are not concerned with customer service..... they are money hungry......ugly.!!! The government should look into this.
They hold your check for way too long. They held my first check for 10 days!! I was then told that it was just the first check and it would not happen again. They held my 2nd check for 9 days and now my third check for 8 days!! I was under the impression that they held your check for 2 days. They told me they hold checks for 4 business days until you have been with the company for 6 months. This is crazy!! I really wish they would have been honest with me up front. I will not be keeping my account with them open. Chase bank is way way way better.
WORST CUSTOMER SERVICE I HAVE EVER ENCOUNTERED -STAY AWAY On Tuesday a Customer service manager rudely hung up on me and would not help resolve my issue. On Friday, I mistakenly deposited my first paycheck into into a closed account(I didnt know it was closed) so they would not let me access it. So I called them asked for money to be transferred to my savings account. A different manager told me I could access the money on Monday. When I called on Tuesday the money was still not transferred and the manager would not help me and hung up on me when I asked to talk to her superior. I would like my money because I have no money and need my paycheck to survive and get to work. I would like the Manger that hung up on me fired
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I got a account restricted email from Capitalone360 after I deposited a check from my dad which they said is fake. So I called capital one & after 1 hour waiting on phone they said they have to call my dad to verify the authenticity of check. I gave them the phone no of my dad. Then run his mobile no through their proprietary database and said they cannot call him as they cannot verify his number so they have to keep my account resticted for forever. I told them to close all my account and send me a check for the balance in account. This is the most stupidest bank I ever dealt with. The CSR are mostly inept.
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