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My cousin who is living with us, recently needed to get a bank account for his job. He looked around and opted to go to Des Moines to get the account set-up because they offered some benefits they were on his work's list for automatic deposit. We went in and set-up the account and I co-signed just in case, as he is under 18. The clerk was mostly kind and respectful…she did seem to struggle with seriousness due to my cousin’s harsh brogue yet. He is a bit self-concious of it but he is doing better…anyways… she was helpful efficient and fast. We had three-quarters of it set-up in about 15 minutes, then we had to wait on an account manager to sign off on everything. We were done within 45 minutes, there were two people waiting on the account manager ahead of us, he was polite and helpful...overall good service. No complaints or problems so far!…show more