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Avoid this bank! As someone else stated in their review below---- Citadel's mobile site and customer service is useless and trying to make a payment and/or link accounts is a headache. As a result of poorly handled account transactions and poor customer service communication, my account was reported to the credit bureaus for $21. Surely enough this was an account that was a secured account with funds paid upfront which means the funds were available and the $21 should have never been an issue. After reporting to the credit bureau, they used the same available funds mentioned to pay off the account when I closed it. However, they would not remove the negative reporting I had several other negative experiences but this was the one that caused me to terminate my business relationship.
I thought the mobile check deposit app was going to be useful until I deposited a check and the funds were not available for over a week (longer than a regular check deposit) This was not explained or posted anywhere, so I found out when I couldn't access the funds several days later. So much for convenience. Customer service created more issues just trying to make the funds available that resulted in me having to pay more fees. This was by far the worst banking experience I've ever encountered.…show more
Since Citadel has expanded, their customer service has declined. Now, when you call, you are routed to another state to a call center. Half the time they can't help you and they re-route you back to an "account specialist" at a local office. Today, it took 11 minutes to complete a request. Waste of time. It is shame they are selling out now that they are bigger. I'm looking into some other local credit unions who keep their customer service local.…show more
I have been with Citadel for a few years. I actually started banking there because I got a car financed with them and really liked their customer service. I had never heard of them before I went to the dealership, but they are a great place. Now I have a checking and savings along with my auto loan. It makes it really convenient to have all my accounts in one place. They are really helpful. I have never had any issues with any of my accounts. The people who work there are all really nice and a pleasure to deal with.…show more
I have recently just switched over to Citadel Federal Credit Union for my checking services. The application process was extremely fast and easy to follow. The customer service representatives were helpful and made me feel welcome into their business. I really like Citadel Federal Credit Union, their rates, while not unusually high, are not unusually low. Any customer service I receive is helpful and quick. The interest rates are right around what I expected interest rates to be. I would definitely recommend Citadel Federal Credit Union to my friends and family, they are a very good Credit Union to give your business to.…show more
I have been banking here for years. I really enjoy this place. I have been to several other banks before finally coming here and did not get the service and attention I get here. I decided to get a new car and they gave me a better deal on a loan than the dealership offered me, so I went through them for that as well. Makes everything super simple having all my accounts in one place! The tellers are always really nice and helpful, so are all of the loan officers as well. They really appreciate their customers, which does not happen all the time anymore.…show more